Reviews of Holiday Inn Express Manchester City Centre Arena, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Goadsby Road off Swan Street , Manchester, M4 5JY, United Kingdom
#58 of 111 hotels in Manchester
Guests' ChoiceReview Score
Based on 4825 hotel reviews
8.0Score breakdown
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Cleanliness
8.4
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Comfort
8.4
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Location
9.0
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Facilities
8.1
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Staff
8.9
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Value for money
8.1
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Free WiFi
8.6
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Reviewed: May 8, 2024
Laura
United Kingdom1 review8.0“Bright clean hotel walkable distance to bars restaurants and the Ao arena”- • Leisure trip
- • Couple
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Sausages were horrible and were not Cumberland as described The mattress also was uncomfortable could feel the springs
Clean room
Stayed in May 2024
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Reviewed: May 7, 2024
Helga
Iceland3 Reviews7.0“Not the best”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Cold room. Loud noise from bathroom. Terrible breakfast.
The bed is great. Nice and big shower.
Stayed in May 2024
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Reviewed: May 7, 2024
Tomas
Sweden22 Reviews2 helpful votes8.0“Modern hotel in central Manchester”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
High cholesterol breakfast, but inevitable when it comes to hotel breakfast in England. On our second night the fire alarm went off 5.30 in the morning, all the hotel guests rushed out into the corridor only to find out it was a false alarm. However we couldn’t go to sleep again and that day was partly ruined. Asked for a 20% refund for that particular night, but my request was dismissed. However it is not too late, the hotel management should look into the matter again and I will give the hotel the 10 point rating I would have given the hotel if it hadn’t been for this faulty fire alarm system.
Central location friendly staff
Stayed in May 2024
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Reviewed: May 7, 2024
Hugh
United Kingdom22 Reviews2 helpful votes9.0“Handy for Northern Quarter culture”- • Leisure trip
- • Couple
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was very busy around 8.30 and a bit chaotic. I would recommend earlier or later visit to the Breakfast area.
Friendly and helpful staff. Hotel is handy for Northern Quarter culture. We walked to the New Century in 20 minutes.
Stayed in May 2024
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Reviewed: May 7, 2024
Richard
United Kingdom22 Reviews1 helpful vote9.0“Great little break in Manchester”- • Leisure trip
- • Couple
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Lack of mushrooms & Fried eggs. Also kept running out of Hashbrowns.
Checking in was easy, met by a really friendly colleague who checked us in early. Room was clean but some marks on the carpet. Breakfast was good but not superb. No Mushrooms or Fried eggs. Bar staff very friendly and helpful. Located in the Northern Quarter so easy to walk to the Arndale Centre. If staying over the weekend and you want a Sunday Roast. Try the FireHouse Just round the corner. We had a Beef one and it was amazing.
Stayed in May 2024
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Reviewed: May 6, 2024
Sonya
United Kingdom1 review8.0“Very good stay, location, hotel & staff all good, thanks.”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Booked for me & my daughter to go see Olivia Rodrigo concert which got cancelled, so went anyway for a girly shopping trip. Room was lovely & comfortable. Rooms & corridors quiet. Breakfast was really good. Staff were friendly & efficient. 2 minute walk up the street from apcoa parking. 3 minute walk back down to centre, shops & Arndale centre. We felt safe in & around the hotel, lots of full pubs with hen / stag dose on & lots of police, but all fun & we obvs didn't go in any pubs.
Stayed in May 2024
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Reviewed: May 6, 2024
Georgette
Malta11 Reviews1 helpful vote7.0“Good”- • Leisure trip
- • Family with young children
- • Premium Double Room with Sofa
- • Stayed 4 nights
- • Submitted from a mobile device
Breakfast
Location
Stayed in April 2024
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Reviewed: May 5, 2024
Lisa
United Kingdom1 review7.0Good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Fire alarm going off by mistake during the night!
Looking at the city view
Stayed in May 2024
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Reviewed: May 4, 2024
Linda
United Kingdom3 Reviews8.0“Great, good location and nice staff, good value.”- • Leisure trip
- • Travelers with friends
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast wasn’t the best and the apple juice was really watered down and had no taste.
It was Clean and good location nice and accommodating staff
Stayed in May 2024
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Reviewed: May 4, 2024
Aimee
United Kingdom1 review8.0“Very good”- • Leisure trip
- • Family with young children
- • Standard Double or Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was good however tables too close to serving area and you had people next to tables waiting to get drinks ect, we just wanted to eat and leave as it was very busy and awkward at times
Good area, only few mins walk from centre
Stayed in May 2024
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Reviewed: May 2, 2024
Colin
United Kingdom1 review8.0“It's a nice hotel. Easy walking distance to heart of Manchester, particularly the tram stops.”- • Leisure trip
- • Family with young children
- • Premium Double Room with Sofa
- • Stayed 3 nights
The car parking situation is not clear in the booking. There is no on site parking. Instead you have to use the nearby multi-story car park. In itself that's fine, except that you're meant to get a discount via the hotel. The problem is that you have to prebook it through the web site, and it simply didn't work. In the end I just paid the full amount for daily parking, so parking for 4 nights became pretty expensive, about £25/day. It also means that you can't come and go as you pay when you leave. Use of a public car park is really a good idea, but it doesn't work as well in this case. Also the breakfast - go early, it gets a little crazy otherwise.
Stayed in April 2024
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Reviewed: May 1, 2024
Roberta
United Kingdom1 review8.0“Confortable and affordable”- • Leisure trip
- • Solo traveler
- • Double Room with Sofa Bed
- • Stayed 1 night
.
.
Stayed in May 2024
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Reviewed: April 29, 2024
Denis
Ireland13 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Travelers with friends
- • Standard Double or Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
No complaints.
Good location, clean and tidy rooms, nice bathroom, good sized breakfast buffet. Friendly and helpful staff.
Stayed in April 2024
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Reviewed: April 25, 2024
Steve
Ireland8 Reviews7.0Good- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
No usb chargers in room
Nice room
Stayed in April 2024
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Reviewed: April 24, 2024
Rohit
United Kingdom2 Reviews8.0“Comfortable stay. Fans/coolers were provided as the AC was not working”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
AC was not working
Value for money, cleanliness
Stayed in April 2024
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Reviewed: April 24, 2024
Martin
United Kingdom22 Reviews1 helpful vote7.0“Okay and convenient”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 1 night
The breakfast was pretty nasty and the staff werent very friendly and all looked pretty much fed up.
Bed was really comfortable and the location was good for the gig we were attending. Hotel was kept clean in all areas.
Stayed in April 2024
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Reviewed: April 21, 2024
Barbora
Slovakia17 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room with Sofa and City View
- • Stayed 1 night
- • Submitted from a mobile device
Real coffee and some fresh vegetable, fruit missing for breakfast
Very nice staff and the View
Stayed in April 2024
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Reviewed: April 20, 2024
Janet
United Kingdom12 Reviews8.0“Comfy and clean”- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Great breakfast
Stayed in March 2024
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Reviewed: April 19, 2024
Gillian
United Kingdom9 Reviews8.0“it was a lovely base for our adventures and making memories”- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 3 nights
seating area around the bar could have been comfier
our room was ideal for me and ny grandson the reception staff made us welcome . our view could have been better but city life is full of high rise. breakfast was adequate for our needs
Stayed in April 2024
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Reviewed: April 18, 2024
Paul
United Kingdom1 review8.0“Excellent staff, even by Holiday Inns high standards,”- • Business trip
- • Solo traveler
- • Standard Double or Twin Room
- • Stayed 1 night
Disappointed that the hotel doesn't do a basic food menu like some other Holiday Inn Expresses. Was in room 803 so was looking forward to a nice view of the city, unfortunately I had a nice view of the cladding opposite.
Very friendly & attentive staff. Directed me to the Crown Plaza next door where I was able to get an evening meal and charge it back to my room. Crown Plaza is part of IHG Group. I have been a member for about 10 years and never knew this!
Stayed in April 2024
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Reviewed: April 17, 2024
Malcolm
Malta30 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything over expectations
Stayed in April 2024
-
Reviewed: April 17, 2024
Malcolm
Malta30 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Everything
Stayed in April 2024
-
Reviewed: April 16, 2024
Claire
Ireland20 Reviews2 helpful votes9.0“Lovely weekend stay in central Manchester”- • Leisure trip
- • Couple
- • Standard Double or Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Great staff, breakfast buffet was perfect, nice building and reception area
Stayed in April 2024
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Reviewed: April 11, 2024
Sandra
Malta6 Reviews9.0“really enjoyed my stay at this hotel and will definitely recommend it”- • Leisure trip
- • Group
- • Double Room with Sofa Bed
- • Stayed 5 nights
just a stupid thing --- the coffee served at breakfast was very bad --- taste wise
location was excellent, staff very friendly, the room was clean
Stayed in April 2024
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