Breakfast is always great fresh hot ,fresh fruit salad is lovely

Stayed in April 2024

Bit soulless

Good location for the University

Stayed in April 2024

The bedrooms were getting gruby and could do with an upgrade. The bathroom also in need of deep clean and upgtade. Didnt find any lifts, so baggage movement is a problem, especially for aged people.

Staff were brilliant. Good breakfast and the location next to the hodpital was great as we were visiting sick relatives.

Stayed in April 2024

We could walk to the hospital for visiting and next door to park & ride for town centre

Stayed in April 2024

The car park hedges need cutting, they obscured to view around the corner when driving out. The toilet water would not stop running in the pan. There were peanuts under the bed from a previous guest. I had to move the bed over to put my phone in the plug socket and still reach it from the bed. The room was pricey for what was in it, I have paid less for better coffee equipment and better complimentary drinks and fridge. It was quite noisy both in and outside the hotel late into the night. The QR menu system did not help with ordering food and room service, it just was not easy to navigate, so I did not bother.

Close to the hospital.

Stayed in April 2024

The bed was massive but sadly the bed linen was tired, thin and didn’t fit the duvet cover. Just didn’t feel cosy and comfy. Not nearly as good as another well known hotel chain. We had a meal in the restaurant, service was excellent but the quality of food was not. The pizza my daughter ordered was especially bad, I’ve had better frozen ones. Drinks were expensive - but to be expected in a hotel.

Lovely reception, great staff and modern bar / restaurant area. Parking is good but there is a charge due to location. Hotel is modern and clean. Pool area is well managed and very clean. Specific pool access times for children.

Stayed in February 2024

I had cigarette smoke coming in through the vent - very disgusting having this at bedtime and when woke up in the morning. Toilet did not flush - but I fixed it myself. No lift is making it heavy with a lot of luggage

Good location for visiting Surrey University and to get some snacks at Tesco. Nice room and good beds Nice facilities for a drink in the evening

Stayed in April 2024

My room was on the lower level (-1) right by the emergency exit. I was not expecting that and believed I had asked for a room with a view at the time of the booking however the room was clean and beds comfortable so I did not mention it to reception. Breakfast was included in the price but having dinner at the hotel for two nights was very pricey for two people - it was almost the same price I paid for the booking!

There were areas to relax, do work or even eat around the hotel. Customer service was excellent as expected at Holiday Inn. Food in the restaurant was good. Good to know spa access was available but I didn't use it on this visit. A good sized TV with You Tube and Netflix options available. The pancake maker in the breakfast area was a bonus for my daughter and the buffet breakfast was very good with various options.

Stayed in April 2024

The flushing system for toilet in the room did not impress me. You needed to flush several times for everything to go and the cistern took ages to fill up.

The rooms are spacious and breakfast was good

Stayed in April 2024

No lifts available

Location and Ambience

Stayed in April 2024

Breakfast area was very busy and crowded Swimming pool and sauna need an upgrade tatty

Location met our purpose

Stayed in March 2024

Unfortunately, the casting service in my room kept cutting out so I couldn't enjoy watching programmes at night in my room: This was a really big appeal for me, but the internet kept cutting out. The room was also quite cold. I find that using a A/C and heater combination often blows cooler air, even when the temperature is turned up! So, I wasn't always comfortable in the room. I female changing room showers had an infestation of small black flies. It was extremely off-putting, and unpleasant to see. There were flies surrounding all of the inside of the cubicles. So, it was an inconvenience to use the showers in my room after a swim, rather than using the spa's own facilities. Furthermore the shower area did smell of urine quite a few times. The area should have been kept cleaner by the staff. This was a shame as the as I enjoyed using the other spa facilities in the hotel.

The Room was very large, clean and had everything! The staff were extremely friendly and attentive! The breakfast and dinner was very tasty indeed and the spa facilities were good overall!

Stayed in April 2024

Additional sofa bed wasn’t very comfortable! You would need transportation into Guildford

Room met the needs perfectly of my family! Bathroom a bit dated but perfectly clean. Breakfast was fantastic with plenty of options for everyone.

Stayed in March 2024

Bed should be slightly wider as in premier lodge hotel

Location is good and near the hospital where I was getting treatment

Stayed in March 2024

The rooms and especially the bathrooms are dated and old.

Good location close to Surrey University and Cathedral. Indoor pool, jacuzzi, Turkish bath and sauna (with no extra charge). Quiet rooms and comfy beds. All rooms are on the ground floor. No stairs or lift. There always seems to be enough parking spaces, but I don't know how this would be during busy times (e.g. summer weekends).

Stayed in March 2024

Could do with a bathroom upgrade

Everything about this hotel was fantastic

Stayed in March 2024

Everything fine except for hairdryer not working.

Staff very helpful and friendly.

Stayed in February 2024

Bedrooms and corridors need to be freshened up and updated as seem very shabby and unkempt compared to other areas mentioned below

Friendly staff, lovely reception and breakfast / bar area

Stayed in March 2024

Room was cold but the heating worked eventually.

Perfect location for the University of Surrey. Gym, pool, sauna and whirlpool were great after a long day at work. Food is excellent and staff very friendly.

Stayed in March 2024

No usb connectors

Stayed in March 2024

New parking space machines would not work with anyone my cards

Staff always polite and welcoming however when I left at 3:30am no staff about to hand in keycard found night porter asleep in the office.

Stayed in March 2024

Contrary to our stay in Dumfries where the hot water was in fact cold, at Guildford the shower hot water was hot even on the cold setting. It didn't spoil our stay but mentioned it on departure.

Breakfast was really good, both choice and quality and was kept fully supplied. Communal area was clean and relatively quiet. Used the free wifi this time and it was good.

Stayed in March 2024

Room was a bit rundown, plumbing very noisy and needed attention

Room was clean, bed comfortable

Stayed in March 2024

Corridors a bit noisy at night, Door lock didn't work and kettle broken - both reported to hotel

Breakfast was ok

Stayed in February 2024