I am sure it rarely happens, but the fire alarm in the middle of the night was a bit of an experience 😉

Excellent spa with great opening hours. Large rooms and parking lot. Friendly staff and good meals.

Stayed in May 2024

Great location and excellent service

Stayed in May 2024

We were on the ground floor just off reception so was noisy at night unfortunately

Friendly staff, clean rooms

Stayed in May 2024

Good size room, excellent location with a fantastic park just behind the hotel.

Stayed in May 2024

Pillows in room were very hard & uncomfortable

Good location

Stayed in May 2024

Being limited to only one hour per day to use the swimming pool. While I completely understand that on busy days, when I stayed, the swimming pool was quiet, and no exception was made.

Great location and, with kids, the swimming pool was great entertainment for them

Stayed in April 2024

The price too much and didn’t include breakfast.

Fantastic location, inter connecting rooms.

Stayed in March 2024

A bit expensive for no breakfast.

The location and parking.

Stayed in March 2024

For a hotel that wasn’t particularly cheap, the gym opening hours were very limited as was the last orders in the kitchen. Having arrived at about 8:30pm, the kitchen was closing at 8:45pm - and it was a Saturday night on! The room was great - tired decor but fine for an overnight stay - although it looked as though it had been prepared some time before and no-one had stayed in it since. Disappointingly it looked like it hadn’t been checked or refreshed prior to my checking in. The milk was sour, there was a dead moth in the bath that looked to have been there a while, and the sink and bath taps appeared dusty. Disappointed the gym was closed when I arrived and didn’t open until 7am the following morning. Ideally, 6am to 10pm might be considered.

It was a lovely property, albeit tired and quite dreary looking as I entered, but parking was free and the gym/pool/spa facilities were top drawer🤩 The breakfast was great, in a lovely area with nice view of the lovely garden. Great staff!

Stayed in April 2024

The furniture in the rooms could do with an update and there were no plug sockets or usb points by the bed. The phone signal and internet were none existent in the rooms and most areas in the hotel which was extremely frustrating. Had to leave the hotel complex to get any contact with the outside world! Not ideal, especially for a hotel which I imagine gets a lot of business from the International Centre. This definitely needs addressing.

The hotel was in an excellent location , just two minute walk to the International Centre and five minutes to town park and town centre. The pool facilities looked good but unfortunately didn’t get time to use them. Breakfast was great with fantastic choice and we enjoyed our evening meal. What did stand out though were the staff. All, without exception were so so friendly, professional and helpful. I spoke with reception, housekeeping, bar and restaurant staff and they were all fantastic. A credit to your hotel.

Stayed in April 2024

Nothing that I can think of.

Good parking, fast service and friendly helpful staff.

Stayed in March 2024

No negatives

Convenient but quiet location for car travel. Restaurant on site for convenience.

Stayed in April 2024

The group of kids that had all been booked in with a travelling rugby team that were allowed to run round like ferrel animals up and down the corridors whilst parents sat in the bar!

Location was fantastic Staff were polite Facilities very good

Stayed in April 2024

missed having a fridge.

Enjoyed the pool,. The food at breakfast and the restaurant in the evening. Staff were very friendly and helpful.

Stayed in March 2024

We found the beds really hard so after two nights we’re glad to get home. It’s a shame and I would stay again but only for one night.

This is a great hotel to stay with children and one of the best holiday inns we have ever stayed in. It’s right behind Telford Town Park and the shopping centre backs onto it too so lots for the kids to do and right on the door step. The staff were great with the kids and the little extras like the football table were an added bonus. We stayed for two days and the kids went swimming 3 times you have to book a slot for an hour but lots of availability and they give you towels when you go in and even the hot drinks were nice in there. There is a sauna steam room jacuzzi and small gym for the adults. It was very clean and kids eat free in the main restaurant too although lots of places to eat locally if you prefer. The breakfast was also good value

Stayed in April 2024

The swimming pool was cold. I appreciate a lot are due to the cost of heating them but one of the days it was so cold my partner wouldn’t go in and both our kids were shivering by the end

Staff were extremely friendly

Stayed in March 2024

Free pool to use just have to book a slot

Stayed in March 2024

Ideal location for the event I was attending.

Stayed in March 2024

Gym not open early enough

Stayed in March 2024

The bed was a very small double. We did not sleep much.

Clean and modern. Very brown tiled bathroom. The breakfast was delicious and all the staff we encountered lovely.

Stayed in March 2024

Room needed airing as smelled musty.

Staff very attentive and helpful.

Stayed in February 2024

Dinner options were slightly limited for vegetarians.

Very courteous and helpful staff and everything about the stay was very comfortable.

Stayed in March 2024

Breakfast, gym, and swimming pool .

Stayed in March 2024

Clean, warm staff friendly, . Close to centre

Stayed in February 2024