Reviews of ibis York Centre This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
77 The Mount, York, YO24 1BN, United Kingdom
#97 of 104 hotels in York
Guests' ChoiceReview Score
Based on 8060 hotel reviews
7.4Score breakdown
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Cleanliness
7.8
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Comfort
7.7
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Location
8.6
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Facilities
7.5
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Staff
8.9
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Value for money
7.6
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Free WiFi
7.4
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Reviewed: May 7, 2024
Highfield65
United Kingdom8 Reviews7.0“Enjoyed it”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Bit tired but I believe it’s closing for a refurbishment
It’s a 2 star hotel. You don’t expect 4star. It’s not cheap because it’s on York city walls. Staff were great. Breakfast was great. Great nights sleep
Stayed in May 2024
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Reviewed: May 7, 2024
Mark
United Kingdom4 Reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Car parking!! I was stuck in my spot due to inconsiderate parking behind me.. scratched the front of my car trying to get out of my space!!
Stayed in April 2024
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Reviewed: May 7, 2024
Mel
United Kingdom3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 2 nights
- • Submitted from a mobile device
The staff were very friendly, the hotel was located in an ideal spot, the first room was not up to standard but staff upon arrival changed our room without hesitation and gave us complimentary drinks.. the rooms could do with an upgrade to be fair and our fan in bathroom wasn't working and every time we tried to use the key to unlock the door it didn't work so we had to go down for a replacement key card , beds were clean and comfortable but did hear the cleaning staff swearing regarding a dirty room next door and made it known they wasn't happy by their language which I found very unprofessional. We were told when leaving the hotel was due to close for a refurbishment. Would any of this put us off staying again ?absolutely not .. .
Stayed in May 2024
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Reviewed: May 6, 2024
Sam
Seychelles1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Quadruple Room with four single beds
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom door didn't close properly.
Not too far from main attractions
Stayed in May 2024
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Reviewed: May 6, 2024
Sharon
United Kingdom3 Reviews8.0“Great location”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
Nothing
Small but clean, fresh rooms, happy staff, great location. Would use again, easy walk into city.
Stayed in May 2024
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Reviewed: May 5, 2024
Chinn
United Kingdom1 review8.0“Brilliant time, rich history and lovely people.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Tank and paddle pub was way too expensive with no justification.
Wall walk, river cruse, dungeons
Stayed in May 2024
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Reviewed: May 5, 2024
Tony
United Kingdom3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
One of the lifts seem to malfunction frequently
Breakfast was fine - good options for a vegetarian
Stayed in May 2024
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Reviewed: May 4, 2024
Carmela
United Kingdom6 Reviews7.0“Great basic hotel for one /two nights stay”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Room dated decor, water drainage in bathroom , no leaflets in room with breakfast times, menu, check out times
Location , size of the room , comfy bed and pillows
Stayed in April 2024
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Reviewed: May 2, 2024
Hill
United Kingdom2 Reviews7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The room was in need of rejuvenation. The carpets were stained, the walls were scraped and the paint was peeling off of the ceiling.
The staff were fantastic, friendly and professional
Stayed in May 2024
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Reviewed: May 2, 2024
Mark
United Kingdom13 Reviews2 helpful votes8.0“Great friendly front of house staff at reception and dining, always ready to help when they could. Reception very effici”- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Bathrooms a little tired
Location
Stayed in April 2024
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Reviewed: May 2, 2024
Barbara
United Kingdom6 Reviews8.0“Nice location, great breakfast and comfortable room.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Room 218 could do with a little TLC, the ceiling was stained and just felt a bit dated. There was also a puddle on the bathroom floor before we'd used anything.
Hotel is good, staff friendly and welcoming. Location was exactly what we needed. We only stayed one night, room was comfortable. Breakfast in the morning was great, lots of different choice.
Stayed in April 2024
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Reviewed: April 29, 2024
Niall
United Kingdom7 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The window catches were broken and the windows were not very well sealed and tired...could do with a spot of maintenance which would help with the draft and any outside noises....
Lovely location, standard upkeep of the rooms, great price as booked well in advance, the breakfast was great too and well worth the money!
Stayed in April 2024
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Reviewed: April 29, 2024
David
United Kingdom1 review8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Just thought front of hotel could use a little tlc.
Excellent location, friendly staff, clean with superb breakfast!
Stayed in April 2024
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Reviewed: April 28, 2024
Karen
United Kingdom5 Reviews7.0Good- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The room we stayed in the window didn't close tight and was woken being cold the bed wasn't really comfy either,and lack of sugar in the rooms.
It was good that the Ibis had parking and 12 till breakfast.All staff were lovely and friendly .
Stayed in April 2024
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Reviewed: April 28, 2024
Daniel
United Kingdom3 Reviews8.0“Great value and great location.”- • Business trip
- • Group
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Pillows a little Uncomfortable, and storage heaters difficult to get the temperature right in the room.
Great central location, clean. A but dated now, but great for the price.
Stayed in April 2024
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Reviewed: April 27, 2024
Andriy
United Kingdom46 Reviews8 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
No hand towels provided because of the "company policy", no mini-bar or use of the fridge because of the "company policy". Sometimes I wandered if the guests were not against the "company policy". Most of the staff did not seem to care much.
Nice room, everything was clean. On-site bar.
Stayed in April 2024
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Reviewed: April 26, 2024
Gillianrl
United Kingdom4 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
A lack of attention to detail when the rooms were service. No power points next to the bed. Breakfast was over priced. Bathroom was very small.
Comfortable beds. The lifts worked. Comfy, cosy lounge. Easy check out. Reasonable price for room. The shower was very good.
Stayed in April 2024
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Reviewed: April 26, 2024
Lisa
United Kingdom13 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 5 nights
- • Submitted from a mobile device
They need to change the pillows , our room needed some maintenance, door to the bathroom trip hazard. Day staff lovely some night male staff not so nice. Water in cans at the bar , both my party and other parties l heard talking would prefer bottled water.
Stayed in March 2024
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Reviewed: April 25, 2024
Josephine
United Kingdom17 Reviews8.0“Overall I really enjoyed my stay even with the few issues I had, and would definitely stay here again and recommend it t”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
No do not disturb tags for room doors, reported a blocked bathroom sink they came to the room while we were out to fix it but all they did was remove the plug so you could not fill the sink to wash anymore,not confident with lifts as they made noises and was worried they were going to breakdown.
Location, clean comfortable, good breakfast and friendly staff
Stayed in April 2024
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Reviewed: April 24, 2024
Roberto
United Kingdom20 Reviews2 helpful votes8.0“Great location and very nice hotel.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
Only minor complaint is that the curtain didn't close all the way leaving a tiny gap where light would shine through but it wasn't like a crazy amount, so nothing that bothered us that much. The lobby was a bit loud in the evening with some guests hanging out there drunk and nobody said anything to them. Luckily we couldn't hear them up in our room when we went to bed. The bed and pillows weren't the most comfortable ones or at least not as comfortable as we hoped.
Fast check in and check out. Staff was super friendly. Clean and spacious room. Its location is perfect as it's less than 10 minutes walk from the city centre.
Stayed in April 2024
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Reviewed: April 24, 2024
Theresa
United Kingdom5 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Food in restaurant could be cheaper
Bedrooms were nice
Stayed in April 2024
-
Reviewed: April 24, 2024
Liam
United Kingdom13 Reviews7.0“Good location, essentially an expensive budget hotel with a nice breakfast”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The car park on our stay seemed to be mostly occupied by self-centred individuals with minimal spatial awareness. The two electric car charging spaces were unusable due to non-electric cars taking up the spaces. Other cars had been dumped over lines etc or parked in disabled spaces. Fortunately there is council parking nearby. The layout of the hotel is odd, our room was on a higher floor but it was necessary to go up in the lift and then down some narrow stairs to reach it. Fixtures in the room were dated, with several of the fluorescent lights non-operative. The room itself was tired, with stains on the walls, but it was sufficient for a short break
Central location with some great restaurants nearby. Staff friendly and helpful. Good quality breakfast with a decent variety of choices.
Stayed in March 2024
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Reviewed: April 23, 2024
Alison
United Kingdom4 Reviews1 helpful vote8.0“Great place for a short stay”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Rooms weren’t as clean
Was central to York.
Stayed in April 2024
-
Reviewed: April 23, 2024
Christine
United Kingdom4 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Quadruple Room with four single beds
- • Stayed 1 night
- • Submitted from a mobile device
Bit unclean, moved armchair in room underneath was dirty
Large room great shower
Stayed in April 2024
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