Shower not good, room pokey with no view. Curtains and windows grubby. Wasn’t clear in info that parking was charged and not cheap

Good position lots of room and excellent breakfast

Stayed in May 2024

Only 1 small thing to mention is that some areas of the hotel need a little refresh but overall a stunning hotel

The decor was beautiful. Very calm and relaxing feel to it. Staff excellent, very helpful and friendly. Food was amazing. I myself am Vegan and there was a great choice in the restaurant. I had a 3 course meal and it was fabulous. Excellent Buffet breakfast too. Room very clean and bed so comfy.

Stayed in May 2024

Nothing

It’s beautiful, elegant, old fashioned style

Stayed in April 2024

The parking fee was a surprise & too expensive.

Friendly staff. Great breakfast. Good value.

Stayed in May 2024

Nothing.

Location and value for money.

Stayed in May 2024

The price for parking were not mentioned when booking. 9 pound was a bit much. Couldnt open the window so had to force it open and put a cup under it to stop it closing. Vent was full of dust in bathroom. Apart from that room was brilliant for the price

Excellent value for money. Bar was nice and prices were okay. Staff very fiendly

Stayed in May 2024

The view from the room window was not the best, as it was located more to the side and rear of the hotel and not the nice sea front. Very disappointing to pay for parking whilst being a blue badge holder, this is the first time we have experienced this at a hotel.

A nice stay, breakfast was not included, but we used the No 10 bar and room service which were very good. The bar staff were very friendly. The room was good and clean.

Stayed in April 2024

No disabled facilities in my room, 4th floor meant taking two lifts, not ideal for myself, severely disabled, mobility wise, which they were well aware of

The meals were very good, good choicr etc

Stayed in April 2024

The bathroom definitely needs updating.

Communal areas were lovely, bar, restaurant, etc.

Stayed in April 2024

Nothing

This hotel is a fascinating piece of history. I stayed in one of the older double bedrooms. It was dated but clean and comfortable. The shower was excellent and the toiletries excellent quality. All the staff were wonderful and it was great value.

Stayed in May 2024

What the place needs is clean windows! Really let the place down. Seriously. Bedroom seemed dated.

Loved the grandeur of the place. Beautiful old building

Stayed in May 2024

Rooms are a bit tired

Would have liked a room at the front for a change we have been 3 times already

Stayed in May 2024

The pillows and bed. Didn't sleep at all. The bed was very hard and the pillows were like paper. There were no spare ones in the wardrobe as described and when I calmed down stairs twice just before midnight no answer hence no sleep. Please get new pillow they are really needed

The hotel is beautiful. The staff were very helpful and it had a lovely bar with entertainment. Breakfast was also very good with a good choice

Stayed in May 2024

Reception and breakfast staff although helped when we asked all looked unhappy 🙁

Great old hotel best sleep ever comfy beds

Stayed in May 2024

Rooms very dated, dirty windows which we actually couldn't physically see out of🙃 awful beds. Terrible banging from pipes in bathroom. Considering how much I paid for 2 nights I would not return unless there is a big refurbishment on the rooms !!!

Friendly staff, nice food ,good entertainment.

Stayed in April 2024

Breakfast excellent

Stayed in April 2024

The view from the bedroom window was awful, looked out onto the bin area and other windows facing you

Clean, staff polite, great location, great price

Stayed in April 2024

Rooms are very tired looking. Carpet stained, double room a bit dark and small, dodgy wooden blind fit for the bin on bathroom window. Shower was dated. On the plus side room was cleaned daily and plenty of towels, bed comfortable. Expensive for the standard of room.

Breakfast was good, staff attentitive in the dining room and hotel was clean. Entertainment on in bar. Have stayed several times now due to the location.

Stayed in April 2024

None

Food very good very clean hotel would stay again

Stayed in April 2024

Paid for de-luxe room with sea view and was grossly underwhelmed with what we got. Room itself was large enough but we have stayed in better "standard rooms", nothing seemed to be "de-luxe". Sea view was through one window .measuring approx. 3ft wide, hardly panoramic. We felt as though we had been short changed there. Having said all that, we did , overall, enjoy our stay and might even return one day, but would think twice about all the expensive "De-luxe" extras.

Hotel is well positioned with plenty of (expensive) parking on site. Tram stop right outside hotel, walkable into town centre and attractions even though I am a little bit disabled at the moment. Buffet breakfast was wonderful with plenty of choice of hot or cold. Dinner was excellent but menu was a little bit limited. Hotel is what I would describe as being old fashioned looking but excellent in appearance and atmosphere (confused?). Room was clean and comfortable but see below for other comments.

Stayed in April 2024

Window in bedroom was very draughty

The hotel was excellent, had a wonderful sea view. Staff were friendly and helpful and the food was very good.

Stayed in April 2024

The fact that I found a bed bug in my bed. Staffs were very prompt to investigate and changed my room.

Staffs were very polite and very friendly. Breakfast option was brilliant.

Stayed in April 2024

Perfect only thing that I could say was the hotel is far too warm

Stayed in April 2024

The walk to the centre

Good room food exceptional friendly staff warm room nice shower lovely hotel

Stayed in April 2024