Reviews of Sofitel London Gatwick This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
North Terminal, Gatwick Airport, Horley, RH6 0PH, United Kingdom
#1 of 15 hotels in Horley
Guests' ChoiceReview Score
Based on 12444 hotel reviews
8.4Score breakdown
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Cleanliness
9.1
-
Comfort
9.2
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Location
9.5
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Facilities
8.7
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Staff
8.7
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Value for money
7.7
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Free WiFi
8.6
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Reviewed: May 10, 2024
Charlotte
United Kingdom5 Reviews8.0“Lovely hotel”- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
That somebody was doing some sort of scrapping in room above us. We went to bed at 10 and it was going on then till midnight meaning little sleep
Location, staff, comfort
Stayed in May 2024
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Reviewed: May 9, 2024
John
United Kingdom7 Reviews7.0“It was fine for one night.”- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Some toiletries in the room needed topping up and the hairdryer was difficult to use and not very effective.
Location
Stayed in May 2024
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Reviewed: May 9, 2024
Sarah
United Kingdom140 Reviews16 helpful votes7.0“Comfortable but treated as a commodity rather than a customer”- • Leisure trip
- • Solo traveler
- • Superior Queen Room with Runway View
- • Stayed 1 night
- • Submitted from a mobile device
Like many people, I have an allergy. In my case to milk. The restaurant I booked had no dishes without milk and could only adapt two main course dishes. Fortunately their is an Asian restaurant on site so I was OK, but I cannot believe that in this day and age, at a location where they have a captive audience, no attempt is made to better cater for people with allergies. It kind of says they don’t really care about their customers.
It is on the airport with good links to both terminals, rooms are comfortable and their check in and out processes are slick.
Stayed in May 2024
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Reviewed: May 9, 2024
Tracey
United Kingdom12 Reviews7.0Good- • Couple
- • Superior Queen Room with Runway View
- • Stayed 1 night
- • Submitted from a mobile device
Closeness to airport
Stayed in May 2024
-
Reviewed: May 9, 2024
Lee
United Kingdom53 Reviews10 helpful votes8.0“Excellent stay”- • Leisure trip
- • Couple
- • Superior Queen Room with Runway View
- • Stayed 1 night
- • Submitted from a mobile device
Very good hotel if flying from Gatwick, excellent beds, nice rooms, 3 choice of restaurants, spacious lobby bar, good service & staff. When you fly you walk straight into airport without going outside, so if it’s raining you don’t get wet & only takes 2 minutes.
Stayed in May 2024
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Reviewed: May 9, 2024
Walker
United Kingdom3 Reviews7.0Good- • Leisure trip
- • Couple
- • Classic Twin with 02 Single Beds
- • Stayed 1 night
- • Submitted from a mobile device
For the price room was very small. Not what we are used to. Unfortunately, we also overlooked the lobby, which some may like but meant couldn't access any open windows and, if looked out, had ppl across looking over. Would have preferred airport view. Beds were way too soft, as were the pillows, so I woke with severe back pain, although my cousin slept great. And then check in staff misunderstood so had us leaving at 5am so couldn't get into rooms after breakfast. We were able to retrieve our bags but then spent 6 & half hours at the airport before we could go to departures etc. Luckily, it had Wetherspoons with unlimited hot drink refills so all good there.
Location excellent, no transfer fees to terminal Hotel really clean Staff very friendly Food at Vivre best I've ever eaten and staff there amazing. Breakfast was so nice, varied and plentiful cannot fault.
Stayed in May 2024
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Reviewed: May 8, 2024
Karen
United Kingdom13 Reviews7.0“Comfortable with a relaxed atmosphere”- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
My Caesar salad was nice but had way too much dressing on it, in the end I just couldn’t eat it.
The service was very good, we had food and drinks, the food was ok but the overall experience was definitely improved by the bar staff.
Stayed in May 2024
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Reviewed: May 8, 2024
Lesley
United Kingdom7 Reviews1 helpful vote8.0“Just used before early flight”- • Leisure trip
- • Group
- • Superior Queen Room with Runway View
- • Stayed 1 night
For the price would expect biscuits on coffee try and more choice hot chololate flavoured tes
Stayed in May 2024
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Reviewed: May 8, 2024
Louise
United Kingdom20 Reviews5 helpful votes9.0“Very convenient if you have an early flight from North terminal”- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
It’s a smart hotel in the North terminal. Bedrooms are very comfy and the restaurant serves decent food. We upgraded to a suite so got access to the lounge who’s had good nibbles and drinks.
Stayed in April 2024
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Reviewed: May 8, 2024
Alexander
United Kingdom99 Reviews16 helpful votes8.0“Comfortable & functional rooms in close proximity to the North terminal”- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
Expensive
Comfortable & functional rooms in very close proximity to the North terminal. Restaurants within the hotel of good quality.
Stayed in May 2024
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Reviewed: May 7, 2024
Keith
Isle of Man7 Reviews9.0“Recommended”- • Leisure trip
- • Couple
- • Classic Twin with 02 Single Beds
- • Stayed 1 night
- • Submitted from a mobile device
The bit of 'hard sell' to upgrade upon checking in.
The really friendly staff in every section we encountered was a breath of fresh air in my experience.
Stayed in May 2024
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Reviewed: May 7, 2024
David
United Kingdom9 Reviews1 helpful vote9.0“Exvellent and great location”- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Pillows were too soft
Lovely room and bathroom club room was great
Stayed in May 2024
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Reviewed: May 7, 2024
Beth
United Kingdom2 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double or Twin Room with 15 Days Parking
- • Stayed 1 night
- • Submitted from a mobile device
Higher standard than the other Gatwick hotels and easy to get to either terminal.
Stayed in April 2024
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Reviewed: May 7, 2024
John
United Kingdom2 Reviews8.0“A great location”- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
Price
Very convenient location
Stayed in May 2024
-
Reviewed: May 7, 2024
Jenny
United States of America21 Reviews2 helpful votes9.0“Very comfortable hotel to get over your jet lag”- • Leisure trip
- • Solo traveler
- • Superior Queen Room with Runway View
- • Stayed 1 night
- • Submitted from a mobile device
Can’t think of anything
Comfiest beds, very convenient if you’re in between flights
Stayed in May 2024
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Reviewed: May 7, 2024
Louise
United Kingdom44 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Travelers with friends
- • Classic Twin with 02 Single Beds
- • Stayed 1 night
- • Submitted from a mobile device
Beds too soft and cooked breakfast not that great
Location
Stayed in May 2024
-
Reviewed: May 7, 2024
Lois
United Kingdom44 Reviews7.0“Great for flying early”- • Leisure trip
- • Travelers with friends
- • Classic Twin with 02 Single Beds
- • Stayed 1 night
- • Submitted from a mobile device
Staff were not interested.
Location to North Terminal. Good sized room with good soundproofing.
Stayed in May 2024
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Reviewed: May 6, 2024
Stuart
Canada12 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Classic Twin with 02 Single Beds
- • Stayed 1 night
- • Submitted from a mobile device
Staff were very helpful especially with baggage
Stayed in May 2024
-
Reviewed: May 6, 2024
Lina
Guernsey13 Reviews1 helpful vote8.0Very Good- • Business trip
- • Family with young children
- • Classic Twin with 02 Single Beds
- • Stayed 1 night
- • Submitted from a mobile device
Location is perfect 👌
Stayed in May 2024
-
Reviewed: May 6, 2024
Stephan
Trinidad and Tobago16 Reviews3 helpful votes7.0“Convenient and comfortable, great for an overnight layover at Gatwick.”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 1 night
The club lounge is a bit overrated and the rooms on the top floor were smaller than expected however they were comfortable. The staff service was good but could have been better.
The hotel was easy to find and its easy to get to and from the terminal. I would stay here again for the convenience. The restaurant and lounge was good. The fish and chips and the passionfruit cocktail was nice and the staff service at the lobby restaurant was wonderful.
Stayed in April 2024
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Reviewed: May 6, 2024
David
Spain75 Reviews6 helpful votes8.0“Overnight stay before travelling!”- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Great location for the airport. Very clean and tidy hotel with helpful staff.
Stayed in March 2024
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Reviewed: May 6, 2024
Nicolas
United Kingdom8 Reviews4 helpful votes8.0“Excellent. Close to airport, easy access”- • Leisure trip
- • Family with young children
- • Superior Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Close to airport, easy access
Stayed in May 2024
-
Reviewed: May 5, 2024
Jenny
Isle of Man18 Reviews8.0“Nice reception staff, comfy beds and a good breakfast”- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Very noisy in the morning. No sleep from 6am due to plane noise and the doors banging.
Good airport hotel
Stayed in May 2024
-
Reviewed: May 5, 2024
Anne
United Kingdom45 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Classic Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
The staff during check-in and check-out were not very inviting and seemed as if they did not really care or just had a really bad day. Our room was on the first floor and we got woken up by the restaurant's music at 5.30am when breakfast started.
The staff at the restaurant in the evening was impeccable - especially Husain. The bed was super comfortable.
Stayed in April 2024
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