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  5. Reviews of Malmaison Oxford

Reviews of Malmaison Oxford This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

3, Oxford Castle, New Road, Oxford, OX1 1AY, United Kingdom

#16 of 47 hotels in Oxford

Guests' Choice

Review Score

Based on 3753 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    9.0

  • Location

    9.6

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    7.4

  • Free WiFi

    8.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room - Annex
    • Stayed 1 night

    There are two very small, very slow elevators of which one was out of service during our stay. There are stairs (the hotel only seems to have four floors that I can remember) but they aren't very well signposted and they're located at the end of the wing so all the guests used the one elevator which sometimes meant long waiting times for my mother who was in a wheelchair.

    It's a very novel place to stay and the location is really convenient for the centre of Oxford. The staff were very helpful and even managed to get us a room a little earlier than the advertised check-in time.

    Stayed in April 2024

  • Reviewed: May 2, 2024

    8.0
    Very nice modern but quirky hotel with great staff and a luxury feel
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms were a bit dusty and there was a dripping gutter outside the window which woke us up early with the rain

    Lovely hotel with lots of history in a beautiful building

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Adequate but unbelievably expensive and breakfast £25 extra per person
    • Couple
    • Standard Double Room - Annex
    • Stayed 1 night
    • Submitted from a mobile device

    Unfriendly welcome at reception wanting signatures on folded paper so you had to physically turn over paper to see what you were signing.

    Location and very clean

    Stayed in May 2024

  • Reviewed: May 1, 2024

    9.0
    Perfect location in downtown Oxford 😊
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rain shower great but no handheld shower so until the water warms up you get splashed by cold water!

    Very unique, close to Westgate shopping mall and restaurants. Bedroom was lovely and quiet. Nice large shower with enclosure.

    Stayed in April 2024

  • Reviewed: April 30, 2024

    8.0
    Great venue, unusual and good location very friendly staff
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing but there was only one lift working which made waiting longer than should be ! And little bits of maintenance needed in places. Car parking charge !

    Qwerky and great location

    Stayed in April 2024

  • Reviewed: April 13, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Club Double Cell
    • Stayed 1 night

    the price is expensive but was a unique experience

    location is perfect room are amazing

    Stayed in March 2024

  • Reviewed: April 9, 2024

    9.0
    Lovely hotel
    • Leisure trip
    • Couple
    • Standard Cell Double
    • Stayed 1 night
    • Submitted from a mobile device

    The bathroom looked a little tired in places, e.g. marks around the mirror, scratches on the bath tub.

    It is such a unique hotel, we had a great stay. The staff were fabulous, so helpful and polite. They couldn't do enough to make our stay enjoyable.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Club Double Cell
    • Stayed 1 night
    • Submitted from a mobile device

    Great location and a really interesting hotel. Very impressed how the prison was incorporated into the hotel. Great to be able to park right at the front of the hotel using their valet parking service.

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Excellent stay will be booking again
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could not fault

    Central location. Friendly and polite staff 😊

    Stayed in April 2024

  • Reviewed: April 8, 2024

    8.0
    Lovely hotel, kept its history
    • Leisure trip
    • Couple
    • Standard Cell Double
    • Stayed 3 nights

    Breakfast expensive

    central city location

    Stayed in April 2024

  • Reviewed: April 4, 2024

    8.0
    Would book it again but not with kids.
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    One of the receptionists was very hard to understand especially for foreigners. We booked one room for 3 people and payed in advance. They made us pay again for an additional bed on arrival. Not cool. The lift wasn’t working.

    Rooms and interior is very cool, location is great. Nice bar. Most of the staff was very nice and friendly.

    Stayed in March 2024

  • Reviewed: April 2, 2024

    8.0
    Brilliant novelty hotel, very unique and if interested in prisons/criminal justice, MUST stay place!
    • Leisure trip
    • Couple
    • Standard Cell Double
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately there were a couple of issues with our room including the lamp not working and the USB imports next to bed not working. Room is also extremely hot throughout the night, woke up sweating a few times!

    Very unique property, not somewhere you would stay every weekend which makes it special. It’s very well looked after and modern, yet still keeps the important features of the cells. Restaurant food is AMAZING, definitely eat there if visiting! Beds were extremely comfy, shower was lovely too!

    Stayed in April 2024

  • Reviewed: April 1, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Time to serve meals. It took way too long!

    Room was great...ambiance was fab and bar staff were lovely but dinner took way too long!

    Stayed in March 2024

  • Reviewed: April 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Cell Double
    • Stayed 1 night
    • Submitted from a mobile device

    Its a convert prison, whats not to like

    Stayed in March 2024

  • Reviewed: March 31, 2024

    9.0
    Lovely hotel excellent food but booking service via hotel and booking.com not great
    • Leisure trip
    • Couple
    • Standard Cell Double
    • Stayed 2 nights
    • Submitted from a mobile device

    The booking service was poor I couldn’t seam to get anyone who knew about the upgrade offered and almost told me I was lying about calling the day before when this was offered and we also struggled to get half board offer set up as each time I called it wasn’t in place even though it was agreed in a previous call. Once I got put through to reception it was all sorted but the cost went from original offer of £30 to £30 per person per day and was told this was upgraded to 3 courses as a gesture of goodwill however the set 3 course meal in the hotel was £27! Pppn !!!!!!)

    Located right of Oxford city so excellent for seeing all of Oxford - breakfast was superb and the evening meal excellent with great service from Daniel

    Stayed in March 2024

  • Reviewed: March 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Cell Double
    • Stayed 1 night
    • Submitted from a mobile device

    I’m 180cm tall. The length of the bed was short for me. That is the only negative thing about this facility.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    9.0
    Great short stay!
    • Leisure trip
    • Couple
    • Signature Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The restaurant was really under staffed so our evening meal differed, however full compensation was given.

    Such a unique fabulous place. Everybody was lovely

    Stayed in March 2024

  • Reviewed: March 28, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room - Annex
    • Stayed 1 night

    Breakfast is quite expensive, as is car parking. But there are plenty of alternatives locally at lower cost.

    Modern, boutique hotel with a fantastic location right in the heart of Oxford. Built in an old prison! Car parking on site is useful, if a little pricey, and there's the Westfield car park with EV chargers just 500m away.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    8.0
    worth a visit but I’ll be looking for something that offers a bit better value for money next time
    • Leisure trip
    • Family with young children
    • Club Double Cell
    • Stayed 1 night
    • Submitted from a mobile device

    there wasn’t that much information available about the facilities. the lift was small and creaked alarmingly!

    great location and very smart inside.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    we had a lovely stay in general
    • Leisure trip
    • Couple
    • Club Double Cell
    • Stayed 1 night

    Bed was small so didn't sleep all that well, room a bit too warm and no windows that could open. Bathroom had a slight drains smell

    staff were excellent, nothing too much trouble. Breakfast was made to order and was lovely. good location to be able to walk into the main area of the town

    Stayed in March 2024

  • Reviewed: March 25, 2024

    7.0
    Was ok but want stay again
    • Leisure trip
    • Couple
    • Club Double Cell
    • Stayed 2 nights
    • Submitted from a mobile device

    No air was very hot no windows to open couldn’t understand front off house staff no atmosphere in place very dull

    Location

    Stayed in March 2024

  • Reviewed: March 24, 2024

    8.0
    Unique boutique hotel, comfortable bed and stylishly decorated
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Unique style

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Very relaxing and enjoyable
    • Leisure trip
    • Couple
    • Club Double
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking! But not a lot that can be done!

    Location Breakfast Cocktails Room was lovely

    Stayed in February 2024

  • Reviewed: March 21, 2024

    8.0
    Enjoyed our stay and would stay here again.
    • Leisure trip
    • Couple
    • Standard Cell Double
    • Stayed 2 nights
    • Submitted from a mobile device

    No fridge in the room.

    Large, stylish room with comfortable king size bed. Appreciated the coffee machine and large flat screen tv. Loved the location and the setting in the old Oxford prison. Lovely, friendly staff and nice bar with great cocktails.

    Stayed in March 2024

Showing 1 - 25

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