The bathroom was adequate but we felt that it could have been better. We had to climb up into the walk-in shower and it was small. We booked the room as it was advertised with a walk-in shower as I have a disability. We found the temperature of the water fluctuated also, making it difficult to easily shower. The reception area and the first floor (where there is a doorway that leads to the kitchen), smelt of burning fat and was really quite overpowering at times. The door to the kitchen was always open which meant that the odour permeated parts of the hotel.

We loved the peacefulness and ambience of the hotel. Breakfast and evening meals were very good and so was the service. Our room was spacious with modern decor and our beds were very comfortable. The owner was friendly and helpful. We particularly enjoyed the lounge area that we thought was very tastefully decorated. It was easy to park the car in the hotel grounds. The staff were all friendly, particularly the lady on duty at breakfast.

Stayed in April 2023

not a lot!

quirky, cool and dog lovers

Stayed in April 2023

The decor and grounds were dated and maintenance appears to have been done on the cheap

The staff were first class and the food was excellent

Stayed in April 2023

Decor a little untidy and dated

Beautiful historic building

Stayed in April 2023

The owner/manager was a little distracted when we arrived as he was trying to fix one of the rooms that our party had booked and whose door was jammed. Our room was very warm and we could not alter this. The hot water was scalding and we struggled to get the balance correct for the shower, requiring us to resort to the bath. Some of the public areas were very tired.

The hotel is a character property that is in need of some investment. However, the room was spacious and comfortable with the window open. The breakfast was tasty and cooked to order. We were allowed to check in early which allowed us to change for the wedding we were attending that afternoon.

Stayed in March 2023

Nothing

The welcome, the food, dog welcome and value for money

Stayed in March 2023

The shower was rather small and on a plinth that was a little strange

Beautiful old building with tons of individuality and character. Staff were super nice and very accommodating . Food was excelled and exceeded expectations.

Stayed in March 2023

Staff very friendly, great quality food.

Stayed in February 2023

Breakfast finished very early. View of caravan site through window.

Great location and staff. Breakfast was fantastic. Rooms could do with a spruce but generally the hotel is very nice.

Stayed in February 2023

loved the hotel just needs a bit of love in some areas which is to be expected in such an old and interesting place. Better signage needed on the entrance. as turning off the busy main road can be difficult when arriving.

beautiful building and interior. The lounge was comfortable and relaxing with an open. fire going. Some areas were dated such as in restaurant and condensation in the room after use of the bathroom meant windows needed to be left open in the day, making the room cold. but overall, very happy we chose this hotel.

Stayed in March 2023

Room above room 7 has a squeeky floor and the occupants had a child/dog/both that required attention. Perhaps they were wearing lead boots ! The elevated Shower was a bit awkward. I like dogs but if your dog is an idiot around other dogs, yaps or barks, then don't take them down to the bar.

All was great. Hospitality, location, staff. Warm and welcoming. 20-30 mins from Snowdon car park and not far from LLundudno, the Zip lines and other areas of interest .

Stayed in February 2023

Our bed was a bit too small, also the carpet in the room had multiple stains on it. We could not find any towels in the room either. Wasn’t the end of the world, but requires more attention when rooms are being prepared.

Beautiful building, welcoming and helpful staff, food was amazing and so was the service

Stayed in February 2023

Decor a little tired looking

Good value for money. A little tired but beautiful location

Stayed in February 2023

a few areas need a little TLC, but this doesn't detract from the charm and warmth of the place.

beautiful old building, yes some parts could do with a bit of re-decoration..BUT...it is characterful, with an old glamour charm. The refurbished drawing room with the roaring open fire is stunning and a lovely place to have a pre and post dinner drinks. Loved the food, a really talented chef. had dinner both nights and the meat was perfectly cooked, it was delicious. We loved our room, the giant king bed was really comfortable. woke up to the sound of birds through the window. The staff are really wonderful, cheerful, chatty, really helpful, especially the lady that served our breakfast. Loved our stay in this quirky, atmospheric building and we will be back!

Stayed in February 2023

Nothing comes to mind.

The staff and Hotel were exceptional, a warm welcoming environment. we really enjoyed our stay.

Stayed in January 2023

Bed was very hard

The staff were amazing and the Abbey is beautiful. Food was also lovely

Stayed in January 2023

Was looking forward to a hot Bath but the water was only warm. lights didn’t work over mirror in bath room.

The staff were friendly and helpful. The evening meal was amazing and good value for money

Stayed in January 2023

However I know it's a dog friendly hotel,and that's ok.but dogs where allowed in the lounge where food was placed on a table,with dogs walking close to table. Please leave dogs in room while people are eating. Also shower in room was of low standard, we could not have a shower,head rest to low down,water scolding or to cold,but if they where to take jacuzzi out and put walk in shower in it would be fab.

David and the staff where so lovely,they made you feel very welcome The food was of a high standard. the entrance and lounge had Warm coal fires. Thank you for the mince pies David.

Stayed in December 2022

Food was nice but not super special. a bit of dust above the bed and some bits in the sink. Decor maybe a bit dated.

Staff were very friendly and kindly upgraded our room with no extra charge. Very accommodating and made our dog feel very welcome too! amazing double jacuzzi.

Stayed in December 2022

Staff seemed a little stretched but that is entirely understandable given the lack of staff everywhere and trying to keep costs down in a difficult time for the industry.

Friendly staff in grand surroundings. Dog friendly and they were welcome in the lounge and bar. Great location for Snowdonia or the north coast of Wales. Betws y Coed is a gem.

Stayed in November 2022

Lovely hotel. David was great and the lady at breakfast was really nice.

Stayed in November 2022

nothing

yes it’s a tiny bit tired but the staff more than made up for that , really good xx

Stayed in November 2022

Dining room could do with a refurbishment. Although I do recognise that the overall building will take a lot of maintenance and times are tough for businesses with energy costs

Nice old property with homely bar and lounge

Stayed in November 2022

Could hear everything from the room next door to mine

Friendly staff, beautiful decor and lovely location

Stayed in October 2022

The beds were like sleeping on a wooden board, my back was aching by the morning. We also had the bedroom by the staircase which I could hear the male staff talking until gone 11pm and and I could hear then early in the morning so it wasn't the best night sleep.

Lovely hotel in a lovely setting. The building itself is really nice. Nice big rooms.

Stayed in October 2022