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  5. Reviews of The Bailey's Hotel London Kensington

Reviews of The Bailey's Hotel London Kensington This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

140 Gloucester Road, Kensington and Chelsea, London, SW7 4QH, United Kingdom

#442 of 1,004 hotels in London

Guests' Choice

Review Score

Based on 2596 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    9.4

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 25, 2024

    9.0
    Really enjoyed my stay at the hotel, would recommend it.
    • Leisure trip
    • Couple
    • Cozy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was nothing wrong with the property.

    It was across from the Gloucester underground which was perfect. The hotel itself was great, super friendly staff and the hotel was clean.

    Stayed in April 2024

  • Reviewed: April 25, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights

    Breakfast facilities, see above. And we missed our old friend; the Doorman with the red hat

    Breakfast OK, but the restaurant is too small, waiting to be seated, which is unconveniant in the morning.

    Stayed in April 2024

  • Reviewed: April 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing we didn't like

    Everything. Incredible location, right on the Piccadilly Line to Heathrow and within walking distance of every major attraction in London. The hotel is magnificent, classy, cool and opulent. The rooms are spacious, the bed super comfortable and had a massive TV and luxury bathroom. It was way more than we bargained for. And the Bar. Is. Amazing. We loved it.

    Stayed in March 2024

  • Reviewed: April 20, 2024

    7.0
    Great location
    • Business trip
    • Solo traveler
    • Cozy Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Extremely small room, small shower, not possible to open window…

    Location, clean.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    7.0
    Slightly disappointing
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Fresher, brighter room, more storage space, more comfortable bed

    Room was very disappointing - not the size but it was tired and lacked any space for hanging clothes, no bedside table, tired furniture and uncomfortable bed. I have stayed here many times, and come back, and this was the worst room I have had, sadly

    Stayed in April 2024

  • Reviewed: April 16, 2024

    7.0
    easy location, pleasant room, good breakfast
    • Business trip
    • Group
    • Classic Double Room
    • Stayed 4 nights

    Reception folks not super friendly, induced me into paying extra money to get an upgrade for a bigger room, only to offer later my travel companion an upgrade to an even larger room just across from mine. When I asked them to explain that strategy they just raised their shoulders. They also complicated my check out by printing two separate invoicing with amounts that were extracted and added in a complicated way even though they did eventually amount to the right end total but made it quite difficult for me to expense with my company later

    Location, right in front of a major underground station. Breakfast varied, good quality, nice restaurant, friendly staff, good coffee.

    Stayed in March 2024

  • Reviewed: April 15, 2024

    8.0
    Very pleasant
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking .Very pleasan

    Both good

    Stayed in March 2024

  • Reviewed: April 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Toilet was spotless. Perfect location. Staff were friendly and amazing.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    There was an issue with the heater in my room - no hot air came out so it was cold.

    Very good location, friendly and accommodating staff, clean facilities and nice classic decor inside.

    Stayed in April 2024

  • Reviewed: April 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Small rooms, had to get an upgrade

    Helpful Staff

    Stayed in March 2024

  • Reviewed: April 1, 2024

    8.0
    Comfortable and Convenient Trumps Everything
    • Leisure trip
    • Solo traveler
    • Cozy Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Was a small issue with sanitation upon check in that had to be resolved before I could stay in the room; toilet was improperly cleaned. But upon calling housekeeping, it was resolved. The occasional discoloring/faded stain on some towels also had me changing towels regularly just to assure I was getting fresh towels.

    Staff was very helpful and accommodating - held my luggage before check in (I arrived very early) and booked me a private car to the airport with a very early check out. My second stay in the hotel, and the staff is always very friendly and quick to fix an issue. Nicely furnished and spacious rooms for cost, location is impossible to beat for access to London - literally just fifteen steps from a Tube stop.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    Nice hotel "expensive
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Had to pay to upgrade £45 room breakfast was an extra charge £22 per head A charge to get early check £40 a charge for late check out after 12am £25 per hour from 12 till 3 We found hotel expensive!!! We probably wont book again! We stayed at the bloomsbury hotel last year simular star hotel better value than the Baileys hotel

    The room was nice Staff in the bar were very good Nice hotel, staff very attentive, bed very comfortable can't fault the hotel

    Stayed in March 2024

  • Reviewed: March 28, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms too small

    Location

    Stayed in February 2024

  • Reviewed: March 25, 2024

    9.0
    Lovely property in an excellent location with excellent staff.
    • Business trip
    • Solo traveler
    • Cozy Single Room
    • Stayed 6 nights

    Room was tiny but met my needs, including a small desk area for working.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    8.0
    Good English hotel in great location.
    • Leisure trip
    • Solo traveler
    • Cozy Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Size of room and bathroom.

    Faculty, bar, location

    Stayed in March 2024

  • Reviewed: March 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights

    Bar was very expensive Breakfast was not included in the price

    Easy to travel by train and tube Everything needed in room Helpful staff Restaurant was good food was excellent

    Stayed in March 2024

  • Reviewed: March 14, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The windows didn't open and the room got stuffy and hot.

    Great location. Nice staff, and good sized room.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Cozy Single Room
    • Stayed 3 nights

    The television in my room did not work (at least I could only watch ITV and not BBC or Channel 4). I reported it both on the first and second mornings but nothing was done and even no apology was offered when I checked out. The girl only wanted to know my room number. While I of course don't go to London to watch TV I did go back early to watch the second half of the Rugby but to no avail. Basic necessities in hotels should work - or be repaired / replaced asap!!

    I have been staying at Bailey's a couple of times a year for almost 30 years. I should have scored it less this time (see below) but I remain a fan - great location, nice friendly hotel and very well presented.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Great location, staff were excellent, a little bit of old world charm and warmth.....
    • Business trip
    • Family with young children
    • Cozy Single Room
    • Stayed 1 night

    All was good, i do like to open a window for air which i didn't see how to..but not really a complaint as there was aircon..

    Was there for 3 nights and luckily got an upgrade, which was the quality of what I would have expected. Bed great, room was spotless and the lady who cleaned the room was really efficient and very pleasant

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    good
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    breakfast was a bit lacklustre

    great location right across street from tube in relatively quiet area

    Stayed in March 2024

  • Reviewed: March 11, 2024

    9.0
    Comfortable hotel with fantastic staff.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    I was very happy with the hotel and its staff, I would struggle to find fault with anything during my short stay.

    The staff, (especially the reception and consierge), were friendly, polite and extremely helpful.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Lovely
    • Leisure trip
    • Solo traveler
    • Cozy Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cannot think.of anything.

    Location. History. Comfort

    Stayed in January 2024

  • Reviewed: March 5, 2024

    9.0
    Lovely stay in Kensington
    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    everything was good.

    Rooms are quite spacious. Breakfast is delicious. staff were helpful and treats you nicely.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Great room and loved the restaurant
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very cool vibe whilst being very upmarket

    Stayed in February 2024

Showing 1 - 25

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