I checked in very late, so was given a roadside room on a lower floor - which was a bit noisy. Not the fault of the hotel, more the fact that my travel had been delayed.

Everything as I would expect from Novotel.

Stayed in April 2024

The bathroom is very small

Stayed in February 2024

The toilet didn’t have a basin !!

Good location

Stayed in May 2024

Had to move to another room as the battery was low in the bedroom safe and therefore would not function. The fridge wasn't working, no smart tv, bathroom sink was not draining water properly. Light beside bed now working. Swimming pool had cold water. We booked this hotel because of the swimming pool for the family to enjoy but could not enjoy it due to water temperature. There was a man in the pool with a camera phone the entire time which made us feel uncomfortable. There were no hotel staff in the pool area. Sofa bed was uncomfortable.

Facilities such as bar were great, very clean and presentable hotel. Staff were very friendly and helpful, great customer service. We did not get disturbed by noise.

Stayed in May 2024

poor cook, the food was not very nice

very clean rooms, great pool for children

Stayed in May 2024

Facilities were great

Staff were very helpful

Stayed in April 2024

Loud from the Main Street but was expected for a Saturday night. Room was a tad too warm as well

Clean room. Nice big tv

Stayed in April 2024

The snacks in the foyer are ridiculously expensive £2.50 for a Kit Kat and £5.49 for Oreo bites is just stupid!

It’s a few minutes walk to the train station and just up the road from a great Greek restaurant! Parking is great and reasonably priced. Alex in the bar was very friendly and welcoming , we enjoyed chatting with him and wish him well for the future.

Stayed in April 2024

Quite a lot of street noise late in the night.

Good breakfast. Requested parking when I booked but no spaces when I arrived.

Stayed in April 2024

When we arrived the sauna was out if use (part of the reason we booked here) and the Bluetooth speaker in our room didn't work and when we reported to reception just told nothing they could do. Also very over priced for drinks etc

Loved the location and our room was very comfortable

Stayed in April 2024

The pool is a lovely addition but a lady came in with 4 small children which made it almost unusable for a quiet morning swim. Could there be swim only times or an area laned off?

Room comfortable, spotless and very peaceful. Location just around the corner from train station so easy to get into central London. Breakfast was good and the staff very pleasant and smiling. Parking was easy to use and book.

Stayed in April 2024

parking isn’t great £19 each night but you have to book early as car park is very small and we don’t so we didn’t get a space

Family friendly lovely staff members, swimming pool is open until 10pm which is also fun

Stayed in March 2024

No Aircon so room was too hot

Room was clean, bed was comfortable, location great, pool nice, breakfast was really good with lots of choice.

Stayed in April 2024

Earlier the hotel used to provide biscuits with morning tea in executive rooms along with 2 bottles of water , surprisingly discounted now ???!!😳

Location

Stayed in April 2024

Air conditioning didn't work (however a fan was provided instead), room was dated and carpet needed a good clean. No locks on the toilet or bathroom door, which can be a pain if travelling with children.

Location is very good, pool is lovely and perfect for families, large tv with lots of channels, nice mini fridge and good WiFi.

Stayed in April 2024

Restaurant-over priced. From six people, only two people received edible food. Fish & Chips portion makes lough all table, I never seen smallest portion for £17.95(look like from kids meniu).Vegerarian meze was awful aswel, most of components from can/jar.And top on cherry: 10% service charge, then every single time you need to call waitress for drinks or to get next course,so don't think they suposed to charge you extra, also nobody informed us about service charge then seated.So if you don't want to be disappointed, better avoid Restaurant inside Hotel.

Nice hotel with spa facilities. Rooms are really spacious, beds are really good size,everything you need in the room.Also very delicious breakfast.

Stayed in April 2024

The snacks and drinks were expensive but there was a good selection and a self service till which made it easy to purchase.

Lovely large room with a separate toilet and shower/bathroom . Comfortable bed . We were on the 12th floor so it was nice and quiet . Great breakfast.

Stayed in March 2024

Poor building design meant a sleepless night listening to the rain hitting the metal balcony outside the window.also didn't like the toilet being separate to the shower/bathroom as had to move from one to the other to wash hands.

The staff were so helpful and arranged an early check in and late check out for us. The hotel was really nice. Facilities were great. The room was comfortable and the breakfast was really good.

Stayed in March 2024

The breakfast was nice and the kids liked the swimming pool. The view was nice too, and the location was perfect of course.

Stayed in February 2024

Bed

Pool, room layout, parking

Stayed in March 2024

The sink was blocked and the shower leaked but sorted when reported to reception. It was a bit strange having the toilet separate to the bathroom so no sink to wash hands didn't like the bathroom right next to bed and we had 4 of us so could have done with a bit more space in the room.

Location was perfect. The breakfast was delicious and the staff were very friendly and helpful

Stayed in March 2024

The room was classed as superior. I didn't think there was anything special. It was a small double. Also, the car park was incredibly hard to find. It's because it has a different postcode as it is lo ates at the back of the hotel on a service road, I would say. Nobody mentioned this when I booked parking.

The hotel was ideally located and clean and comfortable with great facilities

Stayed in March 2024

The room is very hot, couldn't control the Aircondition and we have to request for electric fan.

Very convenient, near to almost all the restaurants and shops. 5mins walk to train station. The staff are very helpful and friendly. This is our second time in the hotel. As always, Marissa and Toni are exeptional.

Stayed in February 2024

Shower/bathtub separate from lavatory - it shows the building is a bit dated (it is very well maintained).

Location is perfect for travellers using public transport. Staff were very helpful and friendly. I have said at the ibis (Novotel staff should train many of their Ibis colleagues (especially one in particular who I found to be rude).

Stayed in February 2024