The water pressure in the showers on the top floor was not good, but otherwise the bathrooms were fine. If coming by car, parking is a bit of a challenge. The hotel has an arrangement with a long stay car park at a reduced fee of £10 per day - fine once you find it!

The staff at the hotel were wonderful - very friendly and welcoming and nothing was too much trouble. We were a group of friends and all of our single rooms were very comfortable. Freshly cooked breakfast each morning was excellent and dinner on our first night was also very good. The hotel is very central - lots to see and do within walking distance, and cabs readily available for those who couldn't face the uphill return. I recommend reading the book "The Prince Rupert Hotel" telling their experience of housing the homeless during the first Covid lockdown

Stayed in April 2024

Internet was not reliable.

Friendly

Stayed in April 2024

The breakfast was disappointing but didn't make my overnight stay less enjoyable. A new head chef has recently been appointed and no doubt some changes will result.

Excellent location. Lovely room overlooking adjacent church. Well equipped and welcoming. A problem with the television was quickly remedied and Reception desk staff were friendly and helpful. Not many hotels offer a welcome glass of sherry on arrival, a nice touch. There is parking available in a nearby location - a bit tricky to locate initially due to the one-way streets but in better location than public car parks and probably more secure.

Stayed in April 2024

Very dated and worn out bedroom furniture, tired bathroom. Attention to detail was poor (dirt in room, no toilet rolls). Restaurant furniture also very worn. Coming from London and spending £200 for 2 rooms for 1 night this was very surprising.

Great location for our onward travel needs. Extremely helpful staff from reception desk through to restaurant, but a tad Faulty Towers in the restaurant. Food was very good.

Stayed in April 2024

Nothing really

The staff and nice sherry on arrival

Stayed in April 2024

One member of staff was slightly officious, which is unlike the other members of staff, who are very helpful and friendly.

The twin room was lovely - we have stayed in it before. The breakfast is fantastic, with a huge cooked and cold selection. Location in the centre of Shrewsbury is great.

Stayed in April 2024

Shower not powerful enough. Sometimes toilet wouldn't flush

Breakfast wasn't great, very small cooked breakfast.

Stayed in April 2024

Unfortunately the night I arrived for a three night stay the lift motor shorted out. This continued over the weekend. My room was on the second floor and as I have an arthritic hip getting up and down was a bit uncomfortable. No-ones fault just not quite the best.

The room was comfortable though rather warm. I think the heating was still on winter setting. Given that I was on a singing weekend at two venues the location could not have been better. Staff were friendly and helpful

Stayed in March 2024

Historic, quaint and atmospheric

Stayed in April 2024

Old and original features

Stayed in April 2024

Charging for car parking

Comfortable, traditional hotel, well located in the centre of town, very reasonable prices; and a very good breakfast

Stayed in April 2024

Breakfast was disappointing. Very dry cooked breakfast, no beans, would have expected better for the cost of the room.

Lovely hotel, checking in staff very welcoming (sorry can't recall his name, tall gent with glasses) attentive. Room beautiful, room 3, very comfortable bed, clean. Lovely bar area that you could relax in.

Stayed in March 2024

How far the parking was away but understand that this will be in issue in a historic area this hotel is in and we were willing to compromise

Staff were amazing, very welcoming and gave all the information you needed and more. Breakfast was lovely and well set out Beds comfy

Stayed in March 2024

there was a used takeaway cup left in room and pillows were a little lumpy

i found staff friendly , the location is superb

Stayed in April 2024

Location and welcome on arrival

Stayed in March 2024

Trying to find the car park after dropping off the luggage! Due to the train strike we were unable to travel by train.

Lovely room with comfortable beds. Staff were friendly and accommodating. very good breakfast. Excellent location.

Stayed in April 2024

Access very awkward with a car. No way to drop/pick up luggage between 10 & 4. View from room 122 appalling.

Good situation, good staff,

Stayed in April 2024

Breakfast cold, room shabby, lights not working, shower cold

Location good for town centre.

Stayed in April 2024

Beds are too small for two Adults I’d expect to find a super king in this class of hotel

Good location

Stayed in April 2024

Nothing

Friendly staff. Location was amazing. Rooms comfy.

Stayed in April 2024

Interior looking a little tired. Evidence of water damage to ceilings in corridors

Excellent location

Stayed in April 2024

Very good breakfast and a good variety of food

Stayed in April 2024

The staff were lovely

Stayed in April 2024

Nothing really. King size bed would have been nice but we knew it wasn't in a standard room. Restaurant closed but we were eating out anyway. Booking.com not the cheapest.

Perfect quiet location in the historic part of town. Very friendly and helpful staff. Interesting old building. Comfortable bedroom with fabulous bathroom and shower. Great breakfast.

Stayed in March 2024