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Reviews of Sure Hotel by Best Western Lockerbie This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Old Annan Road, Lockerbie, DG11 2RB, United Kingdom

#11 of 11 hotels in Lockerbie

Guests' Choice

Review Score

Based on 387 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.2

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    7.6

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: November 18, 2023

    9.0
    Stayed for 1 night for a work trip. Room was very clean and tidy. Staff very helpful and even printe
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Stayed for 1 night for a work trip. Room was very clean and tidy. Staff very helpful and even printed off some paperwork I needed for work. Will stay again if I’m working in the area. Room was nice and warm. So much so I turned the radiator down and opened the windows. Nice complaint to have.

    Stayed in November 2023

  • Reviewed: October 20, 2023

    7.0
    Did the job
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Difficulty getting hot water to the shower

    Efficient staff

    Stayed in September 2023

  • Reviewed: September 30, 2023

    8.0
    Pleasant for our overnight stop
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Beds was a little use judging by the noise during any slight movement, early breakfast finish of 9am could be extended to 10

    Nice location, clean and well presented

    Stayed in September 2023

  • Reviewed: September 12, 2023

    8.0
    Nice experience, enjoyable stay, but wouldn't need to go again
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No vegan menu options, so I had to eat foods with cheese which I try avoid. The cleaner didn't speak to me even when I said hello. Overall the staff were aloof, but once engaged, adequately efficient.

    The rooms were tidy and clean. Good priced drinks at the bar.

    Stayed in September 2023

  • Reviewed: September 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bar doesn't open till 3pm (we were attending a wedding), they closed restaurant on night of wedding without mentioning to guests but luckily my partner and I were added onto the wedding party table but not really the point. Could do with new mattress in room as springs not so good. Disappointing really

    Very friendly and helpful staff.

    Stayed in September 2023

  • Reviewed: August 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    location was brilliant for the overnight stay. Room was clean and comfortable food was presented & well cooked.

    Stayed in August 2023

  • Reviewed: August 22, 2023

    7.0
    One night only.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Being told abruptly to wait to check in even though we were only 5 minutes early! Very pedantic attitude!! Creaking floorboards. No hot water. Television came on unaided in the night disturbing sleep. No WiFi.

    Food both dinner and breakfast was good.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    the internet was down but not the hotels fault

    well located for a quick stay when traveling

    Stayed in August 2023

  • Reviewed: August 8, 2023

    6.0
    Average
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We couldn’t have a table for diner although we got there half an hour before the restaurant closed, arriving tired after a very long drive from the south of England. Reason given was they were short staffed but there were very few guests in the restaurant.

    Easy to park comfortable room although fittings a bit old for price.

    Stayed in August 2023

  • Reviewed: August 7, 2023

    8.0
    Very Good
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Uncomfortable bed, ironing board cover un usable, funny rom smell

    Friendly staff, location

    Stayed in August 2023

  • Reviewed: July 24, 2023

    8.0
    Nice, but out of town and a bit pricey
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    No air conditioning. Room a bit stuffy. a miles walk into town. Stayed on a Staurday when hotel was quiet but room expensive

    Good continental and a fried breakfast option, Helpful receptionist.

    Stayed in July 2023

  • Reviewed: July 23, 2023

    8.0
    Comfortable place to stay
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    It's a little out of town, further than you might want to walk. There was refrigeration plant within ear-shot running all night and it was warm enough to need a window open.

    The hotel was basically fine, but just lacking the 'wow' factor. They are used to accommodating bikes, which spent the night in the ball room.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    7.0
    I found it difficult to find a Hotel in the area at very short notice. We were glad to find this one
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Honestly, there was nothing to really complain about. Honestly, there was nothing to really complain about. Honestly, there was nothing to really complain about.

    The breakfasts exceeded our expectations. The room we had was very good. The evening meals were very good. The Manager was very friendly. There was ample free parking. There was a large outdoor area available for drinking if required.

    Stayed in July 2023

  • Reviewed: July 22, 2023

    8.0
    Really enjoyed the feel of the hotel, very comfortable, but the waiting staff could have been better
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    The table service wasn't great. The staff seemed distracted and didn't properly listen.

    The hotel was much grander than I expected, with a nice, quiet atmosphere.

    Stayed in July 2023

  • Reviewed: July 20, 2023

    9.0
    Would stay again
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Good hotel, helpful staff

    Stayed in July 2023

  • Reviewed: July 16, 2023

    7.0
    Good
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No drawers in bedrooms, tea trays in room disappointing .

    Restaurant and food were good.

    Stayed in July 2023

  • Reviewed: July 13, 2023

    8.0
    Very Good
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I would have liked the bar to be open as when getting ready for wedding there wasn't drinks available . I understand they don't open till 3 but when there's people there for wedding times should change .

    The rooms where clean and enough space for family of 4. Staff where nice . You can see the hotel is looked after .

    Stayed in July 2023

  • Reviewed: July 9, 2023

    9.0
    Comfortable, relaxing and would recommend
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was clean and spacious. The bay window was charming and the room was exactly as pictured.

    Stayed in June 2023

  • Reviewed: June 26, 2023

    8.0
    The staff at the hotel were all so lovely and welcoming and couldn’t do enough for us. I would definitely stay again
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The hotel was lovely on a whole, just a little disappointed with the shower as there was no power to it. The sheets on the bed didn’t fit properly and kept coming off.

    The property was lovely inside and out.

    Stayed in June 2023

  • Reviewed: June 24, 2023

    7.0
    Lovely hotel, great location!
    • Leisure trip
    • Travelers with friends
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately we arrived in the middle of a heatwave and the rooms were very very hot. I did have a fan but it’s was still not a great nights sleep.

    Property was clean and staff were very good. Breakfast was excellent.

    Stayed in June 2023

  • Reviewed: June 17, 2023

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent staff and location

    Stayed in June 2023

  • Reviewed: June 4, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing bad, just a little quirky. The rooms had been refurbished and needed some pictures.

    The young staff were very competent and efficient, but quite strict! We were summoned to dinner (which was fine) and served quickly. It felt like an old hotel that was being transformed into a good hotel in the eventual process of being excellent.

    Stayed in June 2023

  • Reviewed: June 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Receptionist helpful. Food good.

    Stayed in June 2023

  • Reviewed: May 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Easy to find and park. Good quality food and very helpful staff

    Stayed in May 2023

Showing 1 - 25

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