Room was a little dark, not enough natural light.

Lovely location and grounds. Great food in restaurant. Good prices. Very nice spa. Very comfortable beds.

Stayed in April 2024

Mix up on check in with previously requested and confirmed rooms. Having to walk the length of the hotel being disabled and with heavy bags because of someone else's mistakes with no offer of help, stressed because my treatment was due was not a good start to a " relaxing" break. No spa bathrobes or slippers that I had paid for in new room. Locked out of room next day ( another walk of shame in my bath robe through a busy restaurant) bedside lights didn't work in new room, toilet didn't flush properly. Cleaning trolley left outside room till 3 pm next day. Room service Food order of almost £50 for Fish and chips and a burger 45 mins late as they had " walkins", then in the middle of eating they sent the poor guy back to retrieve the free prosecco voucher! Really!?? I'm going to spend almost 500 pounds and lie that I had a free glass of fizzy plonk that gave me indigestion all night?? You look after your paying guests first, stop chatting on reception and drinking tea and offer to help disabled people with heavy bags, get your booking system sorted out. This was very disappointing after a previous lovely stay. I won't be returning.

Lovely Spa and treatments as ever. Good quality.

Stayed in April 2024

Stayed here for our wedding anniversary and it was a lovely stay. The food was delicious and well priced, the facilities and the room where both beautiful. We both really enjoyed our stay.

Stayed in April 2024

Too many tables in the thoroughfare to the breakfast buffet which was like sitting in a draughty corridor of people passing. Breakfast quality was not great and the cold options limited. A few areas could do with a refresh.

Value for money, decent facilities and good quality Dinner

Stayed in April 2024

We chose an upgrade and stayed in room 5 at the front of the main building. Lovely room and view across the garden. All was well untill late evening on the Saturday. Please consider your guests and do not place people who are not part of the wedding party in rooms next to the wedding celebrations. The disco was so loud so no sleep till well after midnight.

Food Breakfast and Evening meals very good. Bar and reception staff friendly and helpfull.

Stayed in April 2024

Property was great, pool could have been a bit cleaner but all in all brilliant

Beautiful views, quiet, exceptional friendly staff, great facilities, good food

Stayed in April 2024

A little tired in some areas but nothing to stop us from returning

Lovely hotel, friendly staff, good quality food, not the biggest range of food on the menu but good quality and well presented. Staff are helpful and friendly

Stayed in February 2024

Food in bar was quite expensive and no children's menu

Beautiful large room

Stayed in April 2024

Room service unavailable (QR code provided did not work), pool area very busy - towels reserving all loungers, there much longer than 60 mins. Timings on food service unclear

Breakfast was fantastic, good selection and fresh. Overall hotel exceptionally clean and comfortable. Lots to see in hallways, very interesting

Stayed in April 2024

There isn’t a lot to do within the hall apart from the pool and spa.

The property was beautiful and worth the property. It’s definitely a place for relaxing as the area is quiet and not a lot to do.

Stayed in April 2024

I booked as a family requiring 2 rooms which were 2 floors apart! We were given a small double room as our second room (family of 5) which was newly refurbished to a high level. However, it had a partition door and we could hear the room next door's entire conversation. I asked if myself and my daughter could be moved, which they did in a heartbeat. We were moved to a larger room on the old part of the building which hadn't been updated. It was very dated and looked dirty even though it wasn't. There was a loud constant hum from the generator all night and the room was too warm because hot pipes pass through it. However, the bed was comfy!

The pool, crazy golf, beautiful gardens, family room was exceptional. We attended a wedding which was very well organised. The food was outstanding.

Stayed in March 2024

Tennis courts need some tlc, live band would have been 👌. Quite a long walk for a smoker if your in the spa rooms, would like a smoking area that side of the building.

Beautiful grounds, well kept for a property of age…stunning. Staff are all very pleasant.

Stayed in March 2024

We had to wait an extraordinary long time for our main course at dinner in the restaurant. When it finally came, we suspect that it had been reheated. It certainly was not worth the money paid for it. Also, the chips were just placed straight onto the tablecloth in their metal drainage container and no dish put under the gravy boat. We mentioned all of this to reception on leaving. The young lady who took our order in the restaurant was not to blame.

Nice building. Close to Locomotion. Comfortable bed and room.

Stayed in March 2024

The building is slightly tired now and I feel needs a revamp.

Breakfast and location were great.

Stayed in March 2024

Easily lost

The room as we have kids

Stayed in February 2024

The heating wasn't working in the bedroom

It is a comfortable hotel, very quiet with a comfy bed, and tasty breakfast.

Stayed in March 2024

The decor and the lack of cleanliness in the public toilets

The food and facilities

Stayed in March 2024

Hard bed with soft pillows

Area/ setting..

Stayed in March 2024

dated rooms, my room also had a broken curtain that I didn’t notice until 8:30pm when closing them. Thor wouldn’t shut therefore I had to move rooms, although the lady on reception helped sort it quickly and was great, it was a massive inconvenience to have to pack everything up and move rooms after a long day at work travelling.

The location is good and the room sizes were good

Stayed in March 2024

A bit tired and not spotlessly clean, but good value nonetheless

Location, great staff, value for money

Stayed in March 2024

Car park very muddy in places which couldnt avoid having to walk through

Lovely comfortable room, very good food and all staff encountered friendly and helpful.

Stayed in March 2024

No heating in the room again!

Location

Stayed in February 2024

Unfortunately this is the second time I have stayed at the hotel… and both times my room has been downgraded due to “damage” in the room…. Although with weddings being on both times i would suggest that the wedding parties have likely been given an upgrade before I checked in. The staff were lovely about it… and provided me with two free drinks and apologised on behalf of hotel…. So it didn’t spoil our stay… but having a whirlpool bath when travelling as a couple was one of the attractions of the hotel… and I haven’t had one in two visits when that’s what i have booked….. A shame as the rest of the stay was lovely

The bar area next to spa area is very handy and relaxed. The bar staff also very friendly and helpful

Stayed in March 2024

Guest lounge freezing cold was discouraging to use Swimming pool tiles are missing and sharp edges Food mediocre for 5 star venue Room full of cobwebs and dusty Cracked wash basin in bathroom

Great location and facilities Breakfast fabulous Cream tea in the afternoon was delicious

Stayed in March 2024