Changing 'facilities' at the pool are dire

Location was great to get around the island

Stayed in April 2024

It was time wasting trying to find the price/cost of the washing machine and driers. We went to and from reception as they said it was on the machine but it was only tiny numbers in amongst a lot of info on the machine and the £ sign had been rubbed off over time. We said that a a simple poster on the wall would save people hunting to find out what the cost was. We think that any new visitor would be frustrated, looking around the laundry room to see where the cost for the washing machine/dryer was advertised. Easily rectifiable though :)

Children enjoyed the pool and the pool tables!

Stayed in April 2024

There was a thick rim of what appears to be black mould around the top of the toilet bowl, suggesting the toilets haven't been cleaned thoroughly for some time. Lack of coat hooks and not enough (non-heated) towel rails.

Great location, lovely lodge, nice resort cafe/bar.

Stayed in April 2024

Would have liked a van lower so we didn't have the steps to deal with

Layout of accomadation was great 👍

Stayed in April 2024

The fire in our caravan didn't work and was needed on the cold evenings. The toilet was leaking. Free Wifi was not available in our accommodation and I didn't realise that we have to provide all the towels etc - this should be made clear.

The space available in the caravan was good. Gift box for dogs was a nice touch. Food was expensive.

Stayed in April 2024

Bed and sofa were not very comfortable.

The location it was in, the activity facilities available with indoor swimming pool and very clean.

Stayed in April 2024

A bit noisy, couldn’t believe that we could hear the sounds from the neighbours clearly. No towel provided, and no instruction about where to put the rubbish. We put it outside the door but in the next morning found there were big rats running across and pulled out all the rubbish from the bag and massed the balcony.

Neat, the bed is comfortable. Location is good. Lake activities are good. And we like playing the table pool in the lounge.

Stayed in April 2024

Lovely comfortable and spacious park home with everything we needed

Stayed in March 2024

Carpet in caravan had lots of pet hair which did not go off even after hoover, so it was bit disappointing as it was mentioned pet free while booking. We had toddler who mostly spend time on floor and pick all the things and play. It was scary and frustrating all the time to look after the lil one not to put in mouth as pet hair may go inside mouth.

Right in the middle of Isle of wight, easy to commute around to all attraction and beaches. Had good time spending time in Pool with family.

Stayed in March 2024

No wifi in the caravan

Location

Stayed in April 2024

Only a couple of things that could have made our stay a lot better. The cottage was missing a lot of consumables. Only 2 dishwasher tablets, tea towel and some bin bags. We needed to go out and buy tissues, toilet paper, more washing up liquid, cleaning spray, shower gel etc. Also really needed a mop as it was really wet outside. If we were there for the week, I wouldn't have an issue with it, but you basically had to bring your whole house to feel at home. The pub was also not open on Sunday and no Easter Activities for the kids were left by Sunday PM. Thankfully we bought enough food to cook at the cottage. Wifi was also only at the reception area and the 4G reception in the cottage itself was very sketchy / very difficult. For that reason I probably pick another place which had wifi in the accommodation itself. It's 2024.

Overall a great resort. Kids loved the playground, dog loved the outdoor spaces, husband loved the bar and we loved the private hot tub in the garden. We were able to cook in the kitchen comfortably and our cottage was very well located within the resort itself. It's a really good amount of space to live away from home and the hot tub made it really relaxing end to a short family trip. The resort is also dog friendly and very safe for kids.

Stayed in April 2024

No towels and I forgot to bring any!

Immaculately clean and in a great location

Stayed in March 2024

Sofas had stains, floors were making my socks dirty, no wifi or signal, kick board falling off in kitchen, wrong toilet seat fitted (different shape)

Had everything you need, location was perfect, lovely view, spacious, 2 bathrooms, big bed!

Stayed in March 2024

Too far away from car and too many steps

Clean and comfy

Stayed in March 2024

Didn’t realise the check in time was an exact time, thought like most it was “not before” whereas we got a call asking where we were. But keys were left for us so it wasn’t a problem

Lovely spacious static caravan with plenty of space for us and enclosed area for the dogs

Stayed in March 2024

Wonderful staff, I had a dramatic day while I was staying there, Beth and Loren did all they can to comfort me, can not appreciate it more

Stayed in March 2024

No Wifi

Very comfy bungalow with plenty of accomodation and space

Stayed in March 2024

No towels and the outside could be a bit cleaner windows dirty and needs a power wash. Drinks very expensive in bar for the island but Overall a good stay.

Location good for godshill and Newport, appliances and utensils really good.

Stayed in March 2024

Parking no bay by the caravan Toilet door kept opening Microwave to high

Clean shower worked lovely and very comfortable

Stayed in March 2024

Although its self catering I though a few basics such as tea, sugar, soap in the bathroom might be provided.

Clean, comfortable and staff were very helpful.

Stayed in March 2024

A little more friendliness would have been appreciated.

Warm and comfortable in a cold, very wet period.

Stayed in March 2024

No WiFi accessible in the caravan, no paid WiFi option either. You needed to book swimming and it was shut the day we arrived (possibly off season).

The location and cleanliness were great, the beds were comfy and they provided all the needed utensils etc. Also a good amount of heat/heaters if needed.

Stayed in March 2024

It was a little difficult to find the caravan at first but other than that no complaints.

Lovely park and caravan was clean and tidy. Staff called on the day to confirm our check in time and accommodated our late check-in by leaving key in our caravan.

Stayed in March 2024

Everything ok

Lovely lakeside bungalow. Well equipped and clean. Lovely view over lake. Quiet and peaceful.

Stayed in February 2024