Nothing

Just a beautiful hotel in a beautiful location!

Stayed in April 2024

Everything - especially location

Stayed in April 2024

Coffee wasn't great but that's a very minor niggle

Jordan on Reception was an absolute superstar

Stayed in April 2024

Some of the staff at breakfast didn’t seem particularly suited to roles in hospitality, made more obvious by the fact that others at breakfast and elsewhere in the hotel were warm and welcoming.

The location was ideal, nice rooms, Stables bar a lovely venue for drinks at the end of the day

Stayed in April 2024

The heating in the king deluxe room gave me a big headache on the first night as the room was quite hot even with windows open and eith use of portable fan. Unfortunately, guests can not reduce the heat coming radiators.

The breakfast was delicious. Had the Welsh breakfast which consisted of the usual bacon, sausage, fried egg, black pudding hash broen and beans. The following morning was a continental for me. The service for the restaurant was great and friendly staff. Service with a smile. The king deluxe room was in a great location of the hotel. We had a great view of the Conwy River. The walk along the river was amazing and the town of Betws-y-coed are great lovers of dogs. It's a pet friendly environment which I also loved.

Stayed in April 2024

Can’t think of a single negative

Staff were fantastic and the location is just idyllic, would definitely recommend

Stayed in April 2024

No fridge in room. Basic toiletries supplied. Expensive for what you get.

Great location. Comfortable beds and good, hot shower. Superb breakfast.

Stayed in April 2024

The quality of the interior was poor - it looked and felt very tired. Battered wood panels/edging/doors; curtain poles hanging off the wall; loose wall plug faceplate and flickering lights. Dusty. Sash windows rattle in the wind and let through a lot of outside noise. Bed (mattress) nowhere near as comfy as others at different hotels. Fine dining restaurant only open at weekends and was booked for an event so couldn't use it. The grill room feels more like a Little Chef than a restaurant, so I didn't dress up for dinner. Expensive - 5 nights with breakfast included was 1200 quid, and dinner was regularly costing 30-45 quid per night. Most meals lacked greens, which is odd and was frustrating. Bed quite high off the ground and facing low sash windows: while laying on the bed I can see people outside on the road - so very little privacy unless you close the blackout curtains.

Excellent location and all the staff were very good. Good range of dining options across the Grill Room and the Y Stablau site next door (but same premises). Great as a hub for day trips. Food was very mixed - some fantastic and decently priced (e.g. the superfood salad with salmon). Others were bare-bones and overpriced (ribeye steak and chips with a single flattened mushroom and no greens, for over 30 quid. The wine was great - especially the Dead Man's Dice Malbec. I paid for a superior double room but was assigned a four-poster room (upgrade?). Room with a view of the street and the river.

Stayed in April 2024

The rain

The room was very nice and clean and the staff were very helpful and polite

Stayed in April 2024

Excellent location for walking and outdoor activities. Right in the center of the town with walking and bike routes in every direction. Nice to be able to use the leisure facilities just down the road to relax after the day’s activities

Stayed in March 2024

Room very basic

Location.

Stayed in April 2024

nothing

nice breakfast, friendly staff comfortable room

Stayed in March 2024

Found it expensive. We had breakfast and two evening meals in the Grill room restaurant which were served cold and underwhelming at best.

Good location

Stayed in April 2024

The food is a little pricey, room could do with a bit of maintenance i.e flushing of the toilet, bulbs out, windows tricky to open as room was very warm! Staff could of been more attentive as we were waiting for our bill for a good 20/30mins

The location of the hotel is right in the village so it is perfect to walk round the shops nearby The food is also lovely especially on a night time

Stayed in April 2024

A little ‘tired’ in places. Some bathrooms small

Central location, excellent food- breakfast and dinner. Very polite and helpful staff.

Stayed in March 2024

The noise from music when in our room was a bit loud

Tasty breakfast. Excellent location

Stayed in March 2024

Shaving point not available toiletries inadequate a lot of money when breakfast not included

No breakfast good location

Stayed in March 2024

n/a

Very comfortable quiet room immaculately clean. Very helpful staff. Excellent restaurant - evening and breakfast. Prime location

Stayed in March 2024

The bathroom wasn’t particularly nice, it smelled of old mould and the shower was an absolute nightmare to turn on. We also found a plastic wrapper inside our sheets.

The location is fabulous, you’re right in the heart of Betws-y-coed. Staff are lovely and the rooms are very big and comfy. The heating was great!

Stayed in March 2024

The mattress on our bed .

Loved everything ..just wish our mattress was a little softer or put a topper on it .

Stayed in March 2024

N/a

Location and comfort

Stayed in March 2024

the room was too hot but I did manage to turn the radio down

I absolutely love the location and travel regularly to betws y coed

Stayed in March 2024

Our room was cold. Heating wasn’t working properly. Breakfast-The bacon wasnt cooked properly. Our waitress saw it on the side, didn’t come to see what was wrong.

Amazing location, nice size room very neat and tidy. Beautiful views. The dinner was amazing.

Stayed in March 2024

The room was very warm , even when we turned the radiater off

Beautiful hotel with very friendly staff , the delux room was overlooking the river and was beautifully decorated and very clean Breakfast was served in a lovely dining room , plenty of choices

Stayed in March 2024