The Promenade,Southport, Southport, PR8 1RB, United Kingdom
#16 of 19 hotels in Southport
Guests' ChoiceBased on 5155 hotel reviews
6.6Cleanliness
7.3
Comfort
7.3
Location
8.8
Facilities
6.5
Staff
8.1
Value for money
7.1
Free WiFi
6.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 2, 2024
A
United KingdomBooked two rooms to be near family, we were at opposite ends of the building. Windows in both rooms were poorly maintained. One window was broken, did not close so could hear noise from outside all night, and other room windows were heavily scratched on all panes. Not quite a sea view as blocked by other buildings. Only one member of staff on reception and on breakfast duty, so felt understaffed.
Old fashioned atmosphere and proximity to seafront. Comfortable bar area.
Stayed in April 2024
Reviewed: April 30, 2024
Jennifer
United Kingdomnothing to complain about all good
have no complaints everybody very pleasant and helpful
Stayed in April 2024
Reviewed: April 29, 2024
Maureen
United KingdomNothing it was really nice
Lovely hotel near to all facilities All of the staff were friendly and very helpful were going to stay again
Stayed in April 2024
Reviewed: April 27, 2024
Susan
United KingdomVery clean and comfortable
Stayed in April 2024
Reviewed: April 25, 2024
Jemma
United KingdomBreakfast was cold, needs to be kept warmer for guests having a later breakfast ( we went to breakfast at 8.45)
Comfortable large clean room
Stayed in April 2024
Reviewed: April 23, 2024
Andrew
United KingdomThe room was not serviced during our visit apparently this is a regular occurrence. The restaurant was closed on the Sunday evening and we had to go to another hotel, we were not informed of this until we arrived for our meal
The room was large and comfortable and the access was easy and appeared to be well maintained
Stayed in April 2024
Reviewed: April 21, 2024
Jeni
United KingdomWe don’t enjoy the tea and coffee in the room and also the coffee in the coffee machine in the restaurant either. This could do with changing to a better brand
We enjoyed the room, and location and the breakfast was lovely
Stayed in April 2024
Reviewed: April 17, 2024
Daniel
United KingdomBreakfast was very basic, for £12 each I would expect better quality Room was very cold
Great location and can park for free on the road outside. Room was clean and had everything we needed. Breakfast had a reasonable selection
Stayed in April 2024
Reviewed: April 17, 2024
Alize
FranceNothing
Good nice people. good support . Clean Nice Bar.
Stayed in April 2024
Reviewed: April 17, 2024
Erica
Isle of ManNothing
Room was warm and cozy. I had everything I needed to enjoy my stay. Will definatly come again.
Stayed in April 2024
Reviewed: April 17, 2024
Paul
United KingdomNothing
Good value for money and comfortable room
Stayed in April 2024
Reviewed: April 16, 2024
Bryan
United KingdomHadent been made aware of upgrading rooms , workers shouting the first morning we spent at 7am crying on like school kids wasent noisy rest of stay as much after. Pool closed not made aware of before the stay and the room was supposed to be 1 double andb1 single, we had 3 single beds.
Good location, friendly staff , big rooms and good breakfast. I would stop again once rooms have been upgraded and pool open again
Stayed in April 2024
Reviewed: April 15, 2024
Mohammed
United KingdomBeds was poor quality.
Good staff but the place was very tired
Stayed in April 2024
Reviewed: April 15, 2024
Christopher
United KingdomFriendly staff . The room was clean but dated . The bed was uncomfortable. The room was warm . We had a drink in the bar , staff was friendly ,prices good .
The position was great . We had the evening meal, which was just about edible . It didn't look enticing as was the choice . It was a buffet style meal with very few options . We both had the fish, which was OK. But the salad choice looked poor, but it was fresh. If that was the normal meal standard, I wouldn't eat in again . I didn't have the breakfast .
Stayed in April 2024
Reviewed: April 12, 2024
Mark
United KingdomOnly downside was the outside of the Windows could do with a clean.
Lovley room, with a Great Sea View. (Yes the Sea was in for a change)
Stayed in April 2024
Reviewed: April 8, 2024
Jennifer
United KingdomStaff helpful & accommodating. Always clean.
Stayed in April 2024
Reviewed: April 6, 2024
Clare
United KingdomThere was rubbish on the balcony - old razor and drinks can. Needed cleaning as not very pleasant to look at. Although most of the breakfast was nice, it had been sitting about awhile so the eggs were rubbery.
Comfortable room and satisfactory facilities. Nice clean bathroom and good bath and shower. Breakfast was mostly good, plentiful and good choices, but see below…… Good to have parking on site.
Stayed in April 2024
Reviewed: April 2, 2024
Jo
United KingdomHot in room Windows hard to open unable to Get air in the room To much furniture for the size of the room
Shower bed comfortable but poor bedding
Stayed in April 2024
Reviewed: April 2, 2024
Aileen
United KingdomNo comments on this question. Liked everything about the hotel
Old hotel with large rooms. Staff very helpful.
Stayed in April 2024
Reviewed: April 1, 2024
Gareth
United KingdomClose to beach front and other areas along the front and a short walk to the town, nice building and welcoming
Stayed in April 2024
Reviewed: March 31, 2024
Susan
United KingdomBreakfast was blooming awful. Ran out of all hot items and had to wait 20 mins, then ran out of plates. Seemed to be one person working in the kitchen on a bank holiday weekend. People left their dogs in their bedrooms whilst they went to the bar so dogs were yapping. Requires some work outside as looks very tatty.
The room was lovely. Couldn’t see out of window as was ab the back of the hotel. A lot of dogs. One of which was ours but you couldn’t tell a god had been in the room before us.
Stayed in March 2024
Reviewed: March 31, 2024
Santo
United KingdomBeen here many times and reviewed it on numerous occasions.
Stayed in March 2024
Reviewed: March 30, 2024
Julie
United KingdomRowdy guests smoking, shouting and arguing outside entrance directly outside /under our window
Receptionist very friendly and welcoming 😁 Swapped our room for a bigger better one 👌🏻
Stayed in March 2024
Reviewed: March 27, 2024
Marie
United KingdomFar too hot in room. Could not turn the heat down. Windows open, but only a few inches.
Location and room size. Comfortable bed, dog friendly.
Stayed in January 2024
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