Swimming pool was nice although one of the regulars was quite rude taking over the pool not leaving space to swim for anyone else, and made it known. Problems in the bedroom with tv and lighting not working, told maintenance had left at 5 pm, a receptionist kindly came up and sorted tv but not lights.

Breakfast was lovely, staff very accommodating to our specific requirements.

Stayed in April 2024

Room needs painting, cracks marks on wall/ceiling, like it's been punched. Very loud aircon or something outside window all the time. Room next door extracor fan on bedroom wall very very loud and the door slams onto the wall aswell.

Friendly staff. Comfy bed, good showers.

Stayed in April 2024

Pillows on the bed and the mattress housekeeping didn’t clean the room fully lefts spills on kettle area and didn’t provide enough towels only had 1 for 2 people after was replaced price for the food very overpriced for what you get

Breakfast was good staff was very friendly while hotel was spacious shower and bath in the room

Stayed in April 2024

Horrible smell in lift area stayed for 2 days smell remained for that time. Corridors untidy and tired. Bar not very well stocked

Good location good facilities

Stayed in April 2024

Bathroom rather tired,

Stayed in April 2024

it was great for us as a couple, but not great for kids. was asked ask our son to 'reign it in' as he was effecting the other guests, i was keeping a close eye on him and noone batted an eyelid, however i do understand it was a spa hotel ar and not a creche. the other part that i wasnt too happy about was the hotel is advertised as a spa hotel, howver if you book thru booking dot com you have to psy extra for the spa, and the kids are onle able to book a 45 min slot ar certain times of the day. so for a family of 3 to use the pool for 45 mins it costs 10 per person....however this is per stay.... so if you have 3 nights booked you could book 2x45min sessions each day for the same money. it probably says all this in the small print however i looked at the photos... saw it had a pool and thought tbatll do the little man will love that, we arrived 6pm got him ready for the pool only to be told hes not allowed in.... our own fault for not reading the fine print but again.... would be nice to have reception explain the rules to us just to ensure we dont have a screaming kid.

hotel was clean and the spa facilities, the pool etc was great for the little one!

Stayed in April 2024

We didn't know that we had a £25 budget at mealtimes, we assumed that dinner and breakfast was a typical set menu. When I booked it mentioned nothing about the budget. Also the spa was a let down, we had to pay £10 per person to use the pool. I tried to book some treatments but was told I should have booked them 5 days in advance, again no mention of this when I booked.

We liked the comfy rooms and the food was lovely.

Stayed in March 2024

Bathroom damaged and let down overall view - door rotten and insects. Housekeeping made up sofa bed for child but didn’t leave towels - sharing towels not great Food in bar as restaurant full - poor service and not greatest

Convenient to location visiting

Stayed in April 2024

there was a cold windy draft through the hotel and to our room, the pool temperature and air temperature were cold

The staff were very friendly, loved the little Easter trail through the hotel, loved the family film, loved the room size, the room was clean, loved the vibe, felt very personal and kind, the bar/dinning area was very beautiful

Stayed in April 2024

Stayed in a comfort classic room that overlooked beer garden - had a fan / generator under the room so was a little noisy

Very clean lobby's friendly staff food good and well presented Spa very nice clean

Stayed in April 2024

Connecting rooms for family was ideal for us

Stayed in March 2024

Limited menus

Spa

Stayed in March 2024

Drinks very expensive

room excellent, staff very friendly and helpful especially the receptionist Sarah and Chloe.

Stayed in March 2024

Bathroom was a little tired

Good location

Stayed in March 2024

The breakfast wasn't very good didn't reflect the quality of the meal the evening before or the general quality of the hotel

The Spa facilities were very good

Stayed in March 2024

Very odd layout, our room was quite a walk along corridors and completely at the end in a corner - the wifi was appalling and although free I would expect as it was offered for it to be considerably better than this. We had come early and I was expecting to get several tasks done which took longer because of this. A lot of the hotel seems to still be in need of modernisation so a funny mix. Signposting on getting from one end ot another could be slightly improved. Lighting was poor in the room, dim and also only one plughole. As ever as seems to be common in most hotel rooms there was not a plug, mirror and light within the vicinity of each other - such a simple thing to get right. There was a lot of space but only one chair provided at the little table so appeared ike one was missing - a shame because would have been perfect to watch the TV.

Staff were lovely, breakfast was excellent. Parts of the hotel very modern and it does have a pool and spa but that is charged as extra if you have not booked directly with the hotel - not an issue just something to be aware of. Convenient location and worked for us as we were attending an event there. Bathroom was huge and lots of storage room

Stayed in March 2024

Toilet flush kept over running and you had to randomly press flush buttons to make it stop. Small flush button didn’t flush

Very friendly staff

Stayed in March 2024

As a guest I would normally not expect to pay for the facilities (£10 each) Receptionists not overly enthusiastic

Quality of food was very good, short on frills but still very good. Spa facilities were as advertised, clean and functional Room (junior suite) was spacious, clean and comfortable

Stayed in March 2024

Food wasn’t appetising we had to leave the hotel to go eat and the room wasn’t cleaned properly including the bathroom. One of the lift was smelling bad.

I liked the place and staff

Stayed in March 2024

Pool

Stayed in December 2023

Cocktails were poor. Meal wasn’t good value for money. Extra charge for spa because of booking through Booking.com

The room, the bathroom, the spa facilities. Gym was good. Staff were helpful and sorted out issues promptly.

Stayed in February 2024

The shower did not run very well needed descaling . Bed was 2 doubles beds, put together with a sheet over the top, which I fell through and hurt my knee.

Staff were really nice . Happy group

Stayed in February 2024

Room cleaning was sporadic (didn’t happen in three days. No clean towels etc provided. The room furnishings were pretty basic, large room but sterile.

First impressions were good; clean and modern reception area and friendly staff. Nice breakfast in pleasant dining room. Comfy bed. Nice pool area but limited loungers.

Stayed in February 2024

There was no remote for my TV and despite calling Reception for one - it never arrived. The other annoying issue was that i had to run the taps for over 10 mins to get anything like warm water. Was looking forward to a bath so that was vetoed and the shower the next day was a brisk cold effort :(

Room was great, Breakfast amazing and bed comfy. Staff were great.

Stayed in February 2024