Reviews of Four Points Flex by Sheraton Newcastle This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
15 Westgate Road, Newcastle upon Tyne, NE1 1SE, United Kingdom
#21 of 67 hotels in Newcastle upon Tyne
Guests' ChoiceReview Score
Based on 6189 hotel reviews
8.4Score breakdown
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Cleanliness
8.8
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Comfort
8.7
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Location
9.4
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Facilities
8.4
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Staff
9.1
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Value for money
8.7
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Free Wifi
8.5
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Reviewed: August 22, 2025
Allison
United Kingdom17 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Location
Stayed in July 2025
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Reviewed: August 21, 2025
William
Australia7 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Efficient Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
The bathroom door was just a glass sliding door with no lock. So very little privacy when using the bathroom.
Very good location. Close to the train, castle and other local attractions. Plenty of restaurants in walking distance. Staff were friendly and helpful.
Stayed in August 2025
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Reviewed: August 21, 2025
Colin
United Kingdom1 review8.0“I was here for work, but I was very appreciative of the services, assistance and stay!”- • Business trip
- • Solo traveler
- • Efficient Double Room
- • Stayed 2 nights
Room could have been bigger? Bed and pillows were on the firm side. The door keycards were "old style" magnetic, and the staff warned me about it reacting with phones. I had no issues, but it did preoccupy me a bit.
I travel to Newcastle for work now, and I've tried a few hotels at the lower price range. Four Points Flex is the first of three so far that has been very good. Clean room. Had air-con (vital on these heatwave days!) Working wi-fi. Well stocked. Breakfast was fine for me (they had hash browns) and the location is real close to central station. I'll be coming back for sure. Also, staff were able to keep my luggage in a safe location while I was away on my check-out day. Which was very helpful of them.
Stayed in August 2025
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Reviewed: August 15, 2025
Bernadette
United Kingdom214 Reviews5 helpful votes8.0“Minibreakaway”- • Leisure trip
- • Solo traveler
- • Efficient Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy air con however appreciated it’s useage.
Good location & facilities. Smooth professional check in. Room clean & compact.
Stayed in August 2025
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Reviewed: August 14, 2025
Andrea
United Kingdom4 Reviews9.0“Good place to stay to visit family”- • Leisure trip
- • Solo traveler
- • Efficient Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Staff were always willing to help and very professional
Stayed in August 2025
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Reviewed: August 12, 2025
Matthias
Austria15 Reviews1 helpful vote8.0“Perfect location for Newcastle and (train) trips tp the surroundings”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 5 nights
Room did not have a window that could be opened; cleaning of bathroom not on a daily basis (and low on toilet paper)
Big room; we asked for separate beds and hotel went the extra mile to fulfil our wish; good and well-assorted breakfast; helpful hotel staff
Stayed in August 2025
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Reviewed: August 12, 2025
Cecile
United Kingdom40 Reviews7 helpful votes8.0“Absolutely fine”- • Leisure trip
- • Solo traveler
- • Efficient Double Room
- • Stayed 1 night
- • Submitted from a mobile device
No biscuits!
Close to the station, clean, comfortable, quiet and with different types of pillows, that's what I liked. My room had really high ceilings too, so it felt roomy.
Stayed in July 2025
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Reviewed: August 8, 2025
Meyanti
Indonesia2 Reviews7.0“Great”- • Leisure trip
- • Travelers with friends
- • Efficient Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The bed sheet not Cleaning
Good location
Stayed in August 2025
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Reviewed: August 7, 2025
Alan
United Kingdom9 Reviews7.0“Had a relaxing stay would come back again”- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 3 nights
at breakfast I picked a mug up a mug was not clean I had to pick up more until I got a clean one for my tea not a good start to the first day at breakfast
Room location was great very thing you could want easy to get a round Newcastle city centre room was very clean and nice very quiet not much noise
Stayed in August 2025
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Reviewed: August 3, 2025
Taylor
United Kingdom2 Reviews8.0“Pleasant experience and would stay again.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
N/A, nothing negative to say about my stay.
The property was in a good location as it was walking distance to the centre. It was clean, modern and all you could need for a weekend stay. The staff were very helpful and accommodating. Reception were able to hold my bags even after check out.
Stayed in July 2025
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Reviewed: July 31, 2025
Louise
United Kingdom4 Reviews7.0“Good location if you're there for a night out.”- • Leisure trip
- • Family with young children
- • Standard Double Room
- • Stayed 7 nights
- • Submitted from a mobile device
Noise from the bar/nightclub downstairs. Excessive noise from that guests very late. I tried calling reception about this multiple times but no-one ever answered, so I sent a message via the Booking.com app and it also went unanswered. When I addressed this politely at reception the next morning the lady was quite rude and unhelpful.
I needed an accessible room, which was provided no problem.
Stayed in June 2025
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Reviewed: July 31, 2025
Charalambos
Cyprus2 Reviews8.0Very Good- • Business trip
- • Couple
- • Standard Double Room
- • Stayed 7 nights
Location is the best
Stayed in July 2025
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Reviewed: July 31, 2025
Gaby
United Kingdom37 Reviews2 helpful votes9.0“A very pleasant stay in a great location”- • Business trip
- • Solo traveler
- • Efficient Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The air conditioning in the room was quite noisy and way too cold. I just switched it off.
The location, cleanliness & excellent and friendly staff.
Stayed in July 2025
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Reviewed: July 31, 2025
Kenneth
United Kingdom29 Reviews6 helpful votes9.0“Great overnight in city centre”- • Business trip
- • Solo traveler
- • Efficient Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The room was clean and comfortable, and in a great location.
Stayed in July 2025
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Reviewed: July 29, 2025
Lloyd
United Kingdom6 Reviews1 helpful vote8.0“Good stay”- • Leisure trip
- • Travelers with friends
- • Family Room
- • Stayed 3 nights
- • Submitted from a mobile device
Rooms little on the smaller size but not an issue
Vey modern, good location
Stayed in July 2025
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Reviewed: July 28, 2025
Tamsin
Netherlands108 Reviews8 helpful votes8.0“Value for money near Newcastle train station”- • Leisure trip
- • Solo traveler
- • Queen Room
- • Stayed 2 nights
* Wifi was difficult to connect to, but good strength once working
* Great location, 5 mins walk from Newcastle train station and Central Metro stop * Quiet room
Stayed in July 2025
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Reviewed: July 24, 2025
Chen
Taiwan4 Reviews9.0“The location is nearby the Newcastle train station. The room is clean. The WiFi is perfect.”- • Leisure trip
- • Family with young children
- • Efficient Double Room
- • Stayed 8 nights
- • Submitted from a mobile device
House keeping should be better, because the floor of my room is full of hairs after cleaning time.
The location is nearby the Newcastle train station.
Stayed in July 2025
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Reviewed: July 21, 2025
Mark
United Kingdom31 Reviews3 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Efficient Double Room
- • Stayed 1 night
Stayed before
Stayed in May 2025
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Reviewed: July 21, 2025
David
United Kingdom7 Reviews1 helpful vote7.0Good- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
Somewhere to place cases (eg table) would have been helpful. Breakfast cheap (£13.95) but not so cheerful. Room not cleaned despite us leaving at 8:30 and not returning until 4pm, Staff were rather "spikey" when dealing with a query on the balance to pay for one of our rooms. They were wrong and got rather aggressive & defensive. Told us that a taxi from the hotel to get to Newcastle Uni by 9am would take an hour. It took just over 15 minutes.
Superior King Room very spacious and light with full length window. Comfortable large bed. Small but nice bathroom with good shower. Some staff helpful & friendly. Quickly provided an iron & ironing board.
Stayed in July 2025
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Reviewed: July 20, 2025
Michael
United Kingdom9 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Efficient Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom is a wet room that soaks everything when you have a shower
Location. Handy for transport links. Next to train station which is also handy for parking
Stayed in July 2025
-
Reviewed: July 20, 2025
Amy
United Kingdom24 Reviews9.0“Great location, clean and comfortable for a short stay.”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
Quite a small bed.
Great location as close to city centre, railway station and riverfront. Comfortable and clean. Quite a small room and bed. Very friendly staff.
Stayed in July 2025
-
Reviewed: July 19, 2025
Renata
United Kingdom43 Reviews9 helpful votes8.0“Good value for money”- • Business trip
- • Family with young children
- • Efficient Double Room
- • Stayed 1 night
- • Submitted from a mobile device
It's a bit noisy, close to bars. We can't avoid the shower water spreading to the toilet floor.
Location is very central and the room is small but very comfortable and all new.
Stayed in July 2025
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Reviewed: July 19, 2025
Maurice
United Kingdom5 Reviews3 helpful votes8.0“Quite happy with everything , the staff were great.”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
Hotel , room , location
Stayed in July 2025
-
Reviewed: July 18, 2025
Anni
United Kingdom2 Reviews1 helpful vote9.0“Clean, comfy, and convenient”- • Leisure trip
- • Couple
- • Efficient Double Room
- • Stayed 2 nights
N/A
Great location, clean and compact rooms, and the staff were very friendly! Breakfast was good – not the most amazing, but had everything you’d need. (Sausages were tasty) We were able to leave our luggage in storage on the last day, which was super helpful. Would definitely stay again!
Stayed in July 2025
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