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  5. Reviews of The Brook Green Hotel

Reviews of The Brook Green Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

170 Shepherd Bush Road, Hammersmith and Fulham, London, W6 7PB, United Kingdom

#176 of 1,014 hotels in London

Guests' Choice

Review Score

Based on 822 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.8

  • Staff

    9.1

  • Value for money

    8.4

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 10, 2024

    10
    A very pleasant stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was very nice, the drinks at the bar were fab. Staff friendly and helpful, very clean.

    Stayed in May 2024

  • Reviewed: May 10, 2024

    9.0
    Very enjoyable and will definitely return
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    It’s not that I didn’t like it but would have been nice if the pub was open at bit later.

    It was an ideal base for what we needed.

    Stayed in May 2024

  • Reviewed: May 9, 2024

    9.0
    Perfect place to stay after a gig at Eventim Apollo
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No lift but we are able to do stairs so not a problem

    Lots of character

    Stayed in March 2024

  • Reviewed: May 5, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There could be some more lights in the room. It feels quite dark. Especially at the closet and at the bar. Otherwise its a lovely and very comfortable room.

    The room was very cosy, the bed very comfortable and I loved the design of the room. The staff was very helpfull and the coffee in the pub is very tasty. I would really happily reccomend this place to anyone who doesnt have mobility restrictions, as the room was under the roof.

    Stayed in May 2024

  • Reviewed: May 5, 2024

    8.0
    Warm welcome and a great breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lovely warm welcome. Really nice little room. Decent bath and shower. Very comfy bed. Great breakfast

    Stayed in April 2024

  • Reviewed: May 4, 2024

    8.0
    Nice little room with everything that we needed for a comfortable stay.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 5 nights

    Had a little trouble with the TV but staff took care of it while we were out and about.

    Nice room above a handy pub. The staff was great, the room was clean.

    Stayed in April 2024

  • Reviewed: May 4, 2024

    10
    Close to Apollo Hammersmith
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Flights of stairs , staff also offered to carry luggage , so was not a problem for me .. If you need a lift/elevator this is not an option for you ..

    Location is great for Apollo Hammersmith , just 10 min walk with Broadway Shopping center on route . Will return when another event ..

    Stayed in May 2024

  • Reviewed: May 2, 2024

    9.0
    We thoroughly enjoyed our stay at the hotel and would recommend to friends and family.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 8 nights

    The bathroom sink drained very slowly and we mentioned this to the staff when we left. The towel rack did not heat. The plumbing in the shower was a little unusual and it would be helpful to foreign guests to have some written instructions for how to operate the multiple taps. Our room on the second floor at the front of the hotel was very noisy (traffic, sirens, hotel patrons).

    The room was well-appointed, clean, and well-serviced. We had some breakfasts and dinners at the hotel. The menus are somewhat limited but all the items we tried were delicious and the staff were very attentive. My only suggestion is to have more fresh fruit options for breakfast. The location was great with close proximity to the underground and restaurants. Overall, the hotel staff were very pleasant and helpful.

    Stayed in April 2024

  • Reviewed: April 30, 2024

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was surprisingly uncomfortable.

    The room and the bath were very spacious. The room had an amazing decoration and everything from the shampoo to the minibar items were hand-picked. The breakfast was great. Room service was extraordinary.

    Stayed in April 2024

  • Reviewed: April 29, 2024

    10
    100% would go again
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Eveything was brilliant!

    Beautiful hotel, bed was so comfy, shower was amazing. Food was amazing we had breakfast and they could not be any nicer

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Enjoyable, comfortable, will consider again
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night

    Our room was facing the front so could hear the traffic but I must say it was not very noisy. We waiting a little for check in for the person to come, normally it would have been fine but we were in a hurry. Overall, nothing really bad to say!

    We like the style and decoration of the room, the look of the hotel/pub. It had good secured access (with badges). the fact it had a nice pub was a plus but we did not have time to enjoy/test. there is also a small garden/seating area.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    10
    Booked a double and twin room with family, both lovely. Lovely staff, breakfast was also very good.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Beautifully decorated, spacious and airy.

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Will definitely stay again , easy and short walking distance to the Eventim Apollo and Westfield shopping centre, which
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Lovely clean room, fresh fluffy towels and the staff were lovely. Bed was very comfortable.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    8.0
    Great. Would not hesitate to stay there again.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 4 nights

    When we checked in the lady at the desk was very friendly. Met us with a great smile and said she would help us with any questions we had because we were from out of country and this was new to us. She and all the staff exceeded that

    Stayed in April 2024

  • Reviewed: April 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like that the bar person sold us drinks on the first night and 5 minutes later, started to shut down the pub for the night ( music off,, spraying cleaner around us, etc). Also the room had a bit of a musty smell. Having said this, it was a great stay for me and my daughter for our London outing. I would stay there again.

    The location and the hotel itself. We were also very well looked after by Marina at reception.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Good location . Friendly staff .
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    5 minutes walk to work

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful stay! Easy walk from train station, staff is courteous. Will be back:-)

    Stayed in April 2024

  • Reviewed: April 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It felt a little stuffy in the room. The windows were open but maybe it just needs airing a bit more.

    The staff were very helpful and friendly. They took good care of us and really went the extra mile. The breakfast was amazing. I had pancakes which were made -and not from a pack! The others had vegetarian cooked breakfast which was great too. Loved the green views. So much to like about this place.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 5 nights
    • Submitted from a mobile device

    Staff was amazing and the location was very close to Hammersmith Underground station, which made exploring London and getting to/from Heathrow very easy!

    Stayed in April 2024

  • Reviewed: April 6, 2024

    9.0
    Hidden gem, reall liked this place
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good position, decent sized rooms, staff were excellent and the breakfast was really good

    Stayed in April 2024

  • Reviewed: April 4, 2024

    10
    Will stay again. Booked in already and plan a weekly Tuesday night stay re my work
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in April 2024

  • Reviewed: April 3, 2024

    9.0
    Great location, very beautiful clean hotel great value
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast menu was good however the kitchen was understaffed (just one person / chef). Breakfast therefore was a long wait and when served arrived cold.

    Rooms very comfortable, clean and decorated to a high standard. Location is excellent and staff very friendly.

    Stayed in March 2024

  • Reviewed: April 3, 2024

    9.0
    Excellent very comfortable and quiet
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No normal tv

    Old fashioned property lovely

    Stayed in March 2024

  • Reviewed: March 30, 2024

    9.0
    Highly recommend
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Loads of snacks and minibar but all quite expensive.

    Booked a room close to Eventim Apollo and it was great. Lovely bar, really cosy room with everything you needed and close to loads of bars and restaurants and transport. Will definitely stay there again.

    Stayed in March 2024

Showing 1 - 25

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