When I originally booked it stated a full breakfast was included, upon check in was told it was continental only and could not upgrade. However, we had been "upgraded to a suite, at no extra cost". The room was extremely tired looking. It had been attempted to be patched up in areas which looked hilarious!! The lock on the door was loose, used towel in the middle of floor when entering the room, bedside lamps didn't work, television kept cutting out. In the bathroom a broken toilet roll holder, big dent in the bathroom door, dripping tap, one bath towel between two people, we asked for another only to be told they were waiting on laundry, which never arrived at all. miniscule amount of toiletries which would not be be sufficient enough to wash with. This room was apparently a suite which was a "free upgraded room" I worry to think what the room was like that we originally booked (Deluxe Room). The breakfast consisted of supermarket own brand brought yoghurt and pre packed croissants some cut up cucumber and cold boiled eggs, very disappointed. Photographs on website are very deceiving.

The location of the hotel was great, 10 minutes to central London for shopping on Oxford St etc or sight seeing. The bed and pillows in the apparent "free upgraded" room was comfortable.

Stayed in April 2024

Brown stains on the duvet cover. The towel heater in the bedroom couldn't be turned off. Glad I realised or I would've burnt my hand. Also it ticks constantly so we had to shut both doors to the bathroom otherwise we would've heard it all night. The TV didn't work, we tried to plug in the aerial ourselves and there were bugs coming out of the plug socket.

The staff were helpful even though our room wasn't ready until half 3 even though it was advertised as 2pm. The bed was comfortable but there were brown stains on the white duvet cover.

Stayed in April 2024

The room itself was ok, but on arriving the room was cold and I could not get the heating to work, I then decided to shower however there was no hot water, I called down and they advised me to just run the taps, I run the taps for 30 minutes without any joy.

Stayed in March 2024

The property was cold and draughty high ceilings cracked window panes only single-glazed windows years old. Room needed decorating cracked bathroom tiles no hooks on doors

Location was very close to tube station.

Stayed in February 2024

A nice hotel in a great area near the tube, however it’s very dated and is in need of modernisation. Too many issues to mention, it just needs upgrading. Cracked floor tiles in the bathrooms also seemed like a danger hazard.

Friendly staff, clean and comfy beds.

Stayed in February 2024

Very tired needs an upgrade in with its authenticity

Location

Stayed in February 2024

Dirty furniture old furniture Broken shower broken flore tiles tolete paper holder. Didn't serve breakfast I got extra expenses

Mattress in beds

Stayed in February 2024

The room was quite bad, cracks in the walls and dirt in places. Wasn’t anything like the photos

It was close to the conference

Stayed in November 2023

We were in room 22 and the bed was absolutely awful, the shower was little more than a dribble. We asked for extra towels and pillows as there were only 2 small hand towels provided. There were 4 pillows on the bed but they were very poor quality. Another one each would've helped but they didn't have any. The chair in our room was almost broken (the legs were very loose). We asked them to fix it and they just ignored us. It broke completely 2 days later but I didn't bother to tell them seeing as they couldn't be bothered to fix/change it. This is the first time I've ever written a bad review on a hotel but this was a bit like Fawlty Towers...... at best! We heard other guests complaining about various things like aircon being stuck at 30° and there was very little reaction from the receptionist. We didn't see the point in complaining about anything to them in person because they were clearly disinterested.

The location is fantastic!!...... Warwick avenue tube station is right on the doorstep but that is pretty much all this hotel has got going for it, I'm afraid. The entrance lounge is quite pretty and a couple of the staff were nice....(Asal on reception and Youseff on the breakfast room). The breakfast was OK.

Stayed in January 2024

Safe didn't work , door hand fell off , shower was brutal had to dance to get wet , 1 towel for 2 guests, room was 100% not a 4 star hotel standard the lack of paint around the room was not good , lamp didn't work would say its more like a 3 star hotel..hotel is very old and dated to the point its like being in the 60s

Location, bed was comfortable that was all

Stayed in January 2024

Place was completely run down and outdated. Hot/ cold water of shower wasn’t adjustable, it was either piping hot or freezing cold. Only a few lights were working in our room and there was mold in the bathroom. Breakfast area was extremely limited options and not fresh, in addition the area wasn’t heated and it was literally 10 degrees there ( have photo).

Good location in nice neighbourhood. Building was pretty on the outside

Stayed in January 2024

The lift doesn’t work, building is very old from inside

Location

Stayed in December 2023

The hotel room was ridiculously hot! With no way of turning off the radiators. Breakfast was terrible, not worth even having.

The size of the room was good.

Stayed in November 2023

Amenities in the room were very basic. Broken loo roll holder, hole in door. Very old poor TV, small bathroom towels, Bad toiletries. I couldn’t eat breakfast it was so bad. No fresh coffee. I requested a 1hr extension to check out and they would do not but charge me for it. Will not stay again.

Receptionist was nice.

Stayed in November 2023

I didn't like the breakfast and the rooms looks really luxury and it wasn't

I like the location

Stayed in November 2023

Many things did not work in the room. Despite requesting things to be fixed nothing was done. Old and dated requires refurbishment & TLC

Stayed in September 2023

It drastically needs updating, doesn’t look anything like it’s pictures , so many stairs and no lift to top floor and keys don’t work in the doors properly

It looks nice from the outside

Stayed in October 2023

Not as advertised No bar no lift no cooked breakfast and the continental was awful Lift was not working I had a knee replacement 10 weeks ago and had to go up 3 flights of stair plus breakfast is one four down so had to go down four floor and up 4 floors just for breakfast. Bed uncomfortable. You gave us an upgrade and it said we should have a room with a balcony but we just had a window that leaked and the curtains and table were soaking wet. It also says plugs at bedside table that was not true. Half of the light bulbs were not working so we could not use one of the bedside lights no toilet lid . Shower did not work , having a bad knee I could not sit in the bath. Window both broken one the sash was broken so wouldn’t stay open the other the catch was broken so wouldn’t stay open. Foot stool was covered badly and hanging off was also dirty. Only one had towel and one very small bath towel for two peopleIn general very very disappointing every thing in the room was very old and worn out would never ever go there again would like to know if there is any way that I can get some compensation spoiled a very important weekend

Lovely area nice and quite Nothing more I can see as it was not as advertised Was a special occasion for us and wanted a treat

Stayed in October 2023

Dirt and outdated

Rooms are extremely outdated and stuffy / dirty, with nuts on the floor from previous guests and a door had a clear coffee stain that was not noticed. Breakfast a bare minimum for a 4 star hotel. Definately not a 4 star. Personell was very willing and friendly

Stayed in October 2023

Very bad room inconfortable bed broken bathroom tiles and shower holder . Extremely poor breakfast for a 4 star hotel.

Location

Stayed in September 2023

It was worn in its decor etc and the basement room was dark...would avoid . The continental breakfast was basic with coffee from a self service flask :( not fresh

It had charm as a place to stay

Stayed in September 2023

Very disappointed with this hotel. The bed divans were so old and disgustingly filthy (photographed and will be sending to the manager) - there was a wooden board used on top to support the mattress, which was in desperate need of replacing. Not clean or comfortable. The bathroom sink was blocked, no plug provided. None of the lamps in the bedroom worked. Staying on raised ground floor none of the windows were secure - you couldn’t lock them from the inside. Not ideal for a solo female traveler. Avoid this hotel.

The location is great

Stayed in September 2023

Very worn- no ID on arrival

Location was brill

Stayed in August 2023

Rooms are dated and tired..need some serious investment and renovation. Breakfast was very basic and poor quality.

Location and friendly staff

Stayed in August 2023