Swimming pool was not free of charge. The bathroom was not cleaned properly any of the days. Hairs / dust in corners as well as the bath.

Good size rooms, nice atmosphere in the bar area

Stayed in April 2024

The room is spacious, clean and great location. Good point is the car park. The bathroom is designed beautifully. The breakfast was pretty good, wide range of food, better than a lot of hotels I have stayed

Stayed in April 2024

Comfortable bed very helpful staff

Stayed in April 2024

Stayed at hotel for 3 nights but 1 day room wasn't cleaned.

Met our expectations. Staff very accommodating and friendly.

Stayed in May 2024

no pool staff

the pool

Stayed in April 2024

The shower could have been better unfortunately the ceiling over the shower was flaky,the tea tray was disappointing would have like a hot chocolate and some herbal teas as a option a welcome pack would be handy explaining the times of the pool and the menu for the restaurant and a street map

The location was ideal the swimming pool and Jacuzzi was good the meal we had in the restaurant was delicious and very reasonable we were able to check in our bags early ,it would have been a nice touch if they were in our allocated room when we checked in

Stayed in May 2024

Nothing

Very clean and the staff were very pleasant and professional

Stayed in May 2024

location

Didn't opt for breakfast - too expensive. Location was a bit far out of the way and surrounded by road works

Stayed in March 2024

The music was too loud and we think a young family should be put in a room far away from the function, the view over a lower roof, guests should be asked if they want a street view or higher floor etc. You should be able to plug a device into the TV as the channels were very limited.

We liked the pool and jacuzzi, the decor and the artificial trees and leaves, the welcome cookie and the staff. The food was amazing especially the breakfast.

Stayed in April 2024

Room wasn’t ready at 6pm, we did however get free parking as a good will gesture and drinks at the bar. We thought with a king room some complimentary water would be there upon arrival.

Comfortable bed and powerful shower. Stayed over as we had a charity night at the hotel which was great.

Stayed in April 2024

Location - in a noisy area - lots of road works plus entrance east clear

Comfortable bed and friendly staff

Stayed in April 2024

Long wait to check in. Reception would not allow anyone to check in before 3pm without charging extra we arrived at 1430 to find around 24 people hanging round reception to check in after 1500hrs. The queue to check in started moving at 3pm we got to our room at 1530 - an hour wasted 😕

Locatio was good for gig at SWG3

Stayed in February 2024

Dinner was nice but cold so was sent back. Too far away for our visit to Hydro. Absolute nightmare getting back. Waited over 2 hours for a taxi.

Room and hotel lovely.

Stayed in April 2024

Had to pay extra to use certain facilities.

Great location, rooms were to a high standard and friendly staff.

Stayed in April 2024

Pool was quite small and gents changing room needs maintenance.

Nice hotel and decent room and good bed. Breakfast was good and I always like haggis on the menu. I used the pool which is nice to have but which you have pay for which seemed odd. Gents changing facilities were OK but 2 showers didn't work and 1 had no gel. Jacuzzi didn't work on one day either.

Stayed in March 2024

And also having to pay for the swimming pool, that’s why we chose the hotel

The breakfast was not included, which did disappoint us

Stayed in April 2024

I forgot my sleep bunnies in my bed and called the same day to ask them to keep them until I came back but they lost them by the time I got back!

Pool, sauna, entry area, cleanliness, rooms, linen.

Stayed in April 2024

The staff are very professional, which is good, but could have been a bit more friendly.

DoubleTree exceeded its standards. The room/bathroom was very clean, beds were very comfortable. The place is centrally located so very close to shopping and restaurants. The breakfast was very good with a lot of variety. Parking is available at the basement with a charge of £15 per day.

Stayed in April 2024

The prices were ridiculous. You don’t notify additional swim costs until your confirmation comes through that you have booked. Furthermore, the swimming pool is extremely small and then part of the pool is blocked off for swimming lessons. For a large glass of wine you are charging £10. We literally sat down and reviewed the menu and decided to go elsewhere! I don’t believe in overpaying - it’s just greed!

Property was lovely and clean.

Stayed in April 2024

Lighting quite poor - more mood lighting than anything. Shower is a waterfall - not a lot of pressure and takes a while to get really hot. Just hair shampoo and conditioner provided. Ordered a few sides when we arrived - they were not value for money. The mac and cheese - warm pasta with a bit of cheese on top, triple cooked chips had been kept warm and not crispy like described.

Room was large and spacious. Great spacious lifts - meaning not having to wait for one. Good quality offering at breakfast. Check out was easy.

Stayed in April 2024

The use of pool should be included when paying to stay at the hotel. I feel guests should not have to pay to use facilities. Had a child with me and had to pay each time using the pool, never had to pay at other hotels in my experience.

Breakfast was average. Location was good, near the shops which we wanted to do.

Stayed in April 2024

Swimming pool was extremely small, and extremely busy and half the tiny pool was taken up by lessons. Changing facilities were not ideal, floor was soaking going in and cooking out. No option atall for private changing.

Room was lovely and clean and cookies on arrival was a nice touch.

Stayed in April 2024

Although I didn't mind paying additionally to use the swimming pool and hot tub I did feel this should have been a one off payment instead of each time you wanted to use the facility. Ideally this could have been free and included within the room price.

Very large modern spacious rooms with an excellent shower. Plenty of choice for breakfast. Having a swimming pool and hot tub was an excellent facility which drew me to picking the hotel and was a lovely temperature.

Stayed in April 2024

Breakfast not great. Food just about warm

Fabulous rooms and car parking available

Stayed in April 2024