Reviews of The Grand Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Sea Front, Torquay, TQ2 6NT, United Kingdom
#31 of 44 hotels in Torquay
Guests' ChoiceReview Score
Based on 3705 hotel reviews
7.2Score breakdown
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Cleanliness
7.7
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Comfort
7.8
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Location
9.0
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Facilities
7.3
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Staff
8.5
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Value for money
7.0
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Free WiFi
7.2
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Reviewed: May 4, 2024
Neale
United Kingdom1 review7.0“Short break.”- • Leisure trip
- • Couple
- • Standard Seaview Twin
- • Stayed 3 nights
Hotel was very quiet in the week, very few for dinner. No different choices of specials each day.
All staff very friendly and helpful.
Stayed in May 2024
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Reviewed: May 2, 2024
Danielle
United Kingdom2 Reviews7.0“Good value for money”- • Leisure trip
- • Couple
- • Standard Seaview Double
- • Stayed 4 nights
- • Submitted from a mobile device
N/a
Lots of character in main areas
Stayed in April 2024
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Reviewed: May 1, 2024
Sandra
United Kingdom9 Reviews8.0“Very nice vintage hotel”- • Leisure trip
- • Couple
- • Standard Seaview Twin
- • Stayed 2 nights
- • Submitted from a mobile device
Possibly needs some rooms updating
Very relaxing. Great views, breakfast and staff.
Stayed in April 2024
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Reviewed: May 1, 2024
Amy
United Kingdom5 Reviews3 helpful votes6.0“Good for one night”- • Leisure trip
- • Family with young children
- • Standard Family Room with Sea View
- • Stayed 1 night
- • Submitted from a mobile device
Pool was disgusting as was changing rooms. Dirty underwear in lockers and pool was cold and run down Dog poohed in corridor on level 1 was disgusting and put me off staying another night
Welcome was friendly. Entrance/library and bar was impressive. Breakfast was plentiful and delightful. Staff were lovely at breakfast. Room was spacious and comfy and clean
Stayed in April 2024
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Reviewed: April 30, 2024
Ian
United Kingdom2 Reviews8.0“Excellent!”- • Leisure trip
- • Family with young children
- • Standard Seaview Twin
- • Stayed 1 night
Could offer table service
Good, quality hotel
Stayed in April 2024
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Reviewed: April 29, 2024
Chenoweth
United Kingdom1 review8.0Very Good- • Leisure trip
- • Couple
- • Standard Seaview Double
- • Stayed 1 night
- • Submitted from a mobile device
The room was really dated
Beautiful hotel
Stayed in April 2024
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Reviewed: April 28, 2024
Tanya
United Kingdom5 Reviews8.0Very Good- • Family with young children
- • Standard Family Room with Sea View
- • Stayed 1 night
- • Submitted from a mobile device
Some areas of the hotel are a little tired but our Sea view room was beautiful and the staff exceptional
Stayed in April 2024
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Reviewed: April 28, 2024
Charlotte
United Kingdom1 review6.0“OK, but room for improvement”- • Leisure trip
- • Solo traveler
- • Standard Inland Double
- • Stayed 1 night
- • Submitted from a mobile device
Bathroom needed an update and carpets needed a better clean in the room
Rooms are nice and l liked that there was a bath. Hotel looks lovely inside
Stayed in April 2024
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Reviewed: April 28, 2024
Maryann
United Kingdom23 Reviews2 helpful votes8.0“Lovely overnight stay value for money lovely location”- • Leisure trip
- • Group
- • Standard Seaview Twin
- • Stayed 1 night
- • Submitted from a mobile device
Lovely help yourself breakfast , large restaurant good service very friendly staff
Stayed in April 2024
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Reviewed: April 26, 2024
Karen
United Kingdom1 review7.0“Good”- • Leisure trip
- • Couple
- • Standard Seaview Double
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast with a dog meant walking to and fro with our good from the restaurant to the bar area
Looking a little tired Room was small with shared balcony which wasn’t something I was happy about Very dog friendly
Stayed in April 2024
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Reviewed: April 25, 2024
Ward
United Kingdom9 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Standard Seaview Double
- • Stayed 3 nights
- • Submitted from a mobile device
Needs a bit. Of TLC IN sleeping area
All
Stayed in April 2024
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Reviewed: April 24, 2024
Simon
United Kingdom31 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Standard Inland Double
- • Stayed 2 nights
- • Submitted from a mobile device
Tired hotel
Nice location, hotel needs complete renovation
Stayed in February 2024
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Reviewed: April 24, 2024
Amy
United Kingdom1 review7.0“Lovely hotel central but needs a bit or loving care and make over”- • Leisure trip
- • Family with young children
- • Standard Inland Double
- • Stayed 1 night
- • Submitted from a mobile device
First room we were put in was tiny dark and over looking dirty parts of the building was moved to a better room but the hotel itself needs a bit of an up lift lobby and bar/lounge area is really nice but corridors and rooms are very worn and painted in bright colours that doesn’t match the rest of the hotel.
The grand hotel is a lovely hotel in the lounge and lobby but feel the rooms upstairs and areas were a little tired this was the same with the inside pool
Stayed in March 2024
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Reviewed: April 23, 2024
Mary
United Kingdom2 Reviews7.0Good- • Leisure trip
- • Couple
- • Standard Seaview Double
- • Stayed 4 nights
- • Submitted from a mobile device
Sadly real issues with cleanliness, swimming pool & dressing rooms need a lot of attention black grout & scummy, our bedroom had real issues with stained carpets a member of staff shampooed carpet for us no attention to detail . The lobby and rooms off it were very clean. But it's very dated I would check my room and ask for upgrade.
Location was brilliant & the staff were very attentive breakfast was really good , for this reason we would go back
Stayed in April 2024
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Reviewed: April 23, 2024
Diane
United Kingdom3 Reviews4 helpful votes8.0“fabulous”- • Leisure trip
- • Travelers with friends
- • Standard Seaview Twin
- • Stayed 3 nights
- • Submitted from a mobile device
shower over bath
friendliness facility &convenience
Stayed in April 2024
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Reviewed: April 22, 2024
Rukshana
United Kingdom2 Reviews2 helpful votes8.0Very Good- • Leisure trip
- • Group
- • Standard Inland Double
- • Stayed 3 nights
- • Submitted from a mobile device
The Website did not reflect that some of the service at the facilities were unavailable. Such as The Sauna And Steam Room. The Pool is available until 9.00pm Gym room is very small and Most equipment is Out Of Service.
Location and the Staff
Stayed in February 2024
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Reviewed: April 22, 2024
Neal
United Kingdom2 Reviews8.0“Best receptionist we've had”- • Leisure trip
- • Couple
- • Standard Inland Double
- • Stayed 1 night
- • Submitted from a mobile device
Parking was a issue due to a wedding. Also wardrobe was pushed right up to bathroom door so was on half a doorway. Not great in the night if needed the bathroom. Overall great stay
Receptionist made the stay that bit better. Thank you Ivana, you certainly are a credit to the hotel
Stayed in April 2024
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Reviewed: April 22, 2024
Nigel
United Kingdom1 review6.0“Some parts fine but generally outside of the lounges, reception area, in need of attention, care and system. I really t”- • Leisure trip
- • Travelers with friends
- • Standard Inland Double
- • Stayed 2 nights
- • Submitted from a mobile device
Our room classed as sea view but only restricted view to 3 ft because the bathroom had been constructed along other windows. Room smaller than expected, broken toilet roll holder, missing shelves in inbuilt bedroom furniture No Visitor Guide.of information in rooms Swimming pool itself good but a couple of degrees could be added to temperature. Dressing rooms particularly poor, small cramped dirty, no locker keys, Jacazzi looked as though it had not been used for sometime and was poorly barriered by a street barrier and red and wipe tape Outdoor swimming , filthy pool again and not usable Downstairs lounge excellent and comfortable Staff seemed too formal in the restaurant. Breakfast needs some rethinking. No range of coffees, sweeteners either. General needs to rethink what people today are looking for. Again, reception too formal and drawn out and lack of any information on facilities
Location but the garage parking is laughable.No control or security. Fifteen or so garage spaces anyone can drive in. Spaces taken up by boat and other hotel parafinalia. I paid for two nights but could not get a space on the second night, I complained and was refunded for the one
Stayed in April 2024
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Reviewed: April 21, 2024
Sarah
United Kingdom3 Reviews1 helpful vote7.0“Nice hotel, breakfast and bar. Rooms at the back need to be at a lower rate and state difference.”- • Business trip
- • Solo traveler
- • Standard Seaview Twin
- • Stayed 1 night
- • Submitted from a mobile device
Room was at back of property and noisy as workers doing the bins at midnight.
Location.
Stayed in March 2024
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Reviewed: April 14, 2024
Abi
United Kingdom1 review6.0Pleasant- • Leisure trip
- • Couple
- • Standard Inland Double
- • Stayed 3 nights
- • Submitted from a mobile device
The room needed more cleaning, did not smell nice Property has facilities but needs better maintenance
The restaurant, the pool
Stayed in April 2024
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Reviewed: April 11, 2024
Debbie
United Kingdom17 Reviews8.0“Lovely old hotel”- • Leisure trip
- • Travelers with friends
- • Standard Seaview Twin
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing
Warm ,clean & comfortable
Stayed in April 2024
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Reviewed: April 11, 2024
George
United Kingdom3 Reviews1 helpful vote6.0“Happy memories from past stays carried us through. But it’s time to modernise.”- • Leisure trip
- • Family with young children
- • Standard Family Room with Sea View
- • Stayed 1 night
- • Submitted from a mobile device
We had a leaking bathroom radiator and we complained to management and were assured it would be fixed. They just put down a towel! We were in a suite as well so disappointing. The whole hotel needs a revamp. The once stylish main dining room has been redecorated into a 1980’s vomit of colour like it was designed by Timmy Mallet. The once magnificent breakfast is now a shadow of its former self.
Location- staff- view- they take dogs
Stayed in March 2024
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Reviewed: April 10, 2024
Robin
United Kingdom6 Reviews7.0“Pleasant .”- • Leisure trip
- • Couple
- • Standard Seaview Double
- • Stayed 1 night
- • Submitted from a mobile device
No coffee in the room , the toilet hanging off the flush handle broken , the bracket holding thr 2 parts of the bed broken , no pen or info about details of the services the hotel has to offer .
Stayed in April 2024
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Reviewed: April 10, 2024
Jennifer
United Kingdom5 Reviews6.0“Rather disappointing”- • Leisure trip
- • Couple
- • Standard Seaview Double
- • Stayed 5 nights
Main meal. The menu didn't change for the entire week. Food was very mediocre
Good breakfasts. Lovely room with sea view.
Stayed in April 2024
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