Ground floor which meant we couldn't open a window through the night and the room was very very hot. Made it a little uncomfortable.

Great location. Lovely staff.

Stayed in August 2023

Room 17 extractor fan for kitchen very loud

Setting location

Stayed in August 2023

Room was very dated and shabby - lots of peeling paint and wallpaper. Dusty. Several light bulbs weren't working.

Being upgraded to superior room which meant we didn't have to walk down the road to another building. Historic building. Plenty of space. Four-poster bed. Beautiful grounds. Good location - easy to walk into market town.

Stayed in August 2023

It’s one of those places that could be great but it needs TLC. Many shelves or alcoves or furniture around the building either have clutter or dust or both. Cleaning stuff and old carpets piled up, furniture paint chipped or with paint spatter on. Menu very basic, would be great to have some specials.

The location is perfect for walking into the town. Plenty of parking. Building and grounds are beautiful.

Stayed in August 2023

The building entrance smells of damp

Large clean room.

Stayed in August 2023

When our room was serviced the cups and glasses weren’t washed and the tea wasn’t stocked up.

The room was very quirky and the bed very comfortable. Breakfast on first day very good second day not quite as good the sausages were a bit over done, we had dinner on Saturday evening roast lamb versus good value. The staff were excellent.

Stayed in July 2023

Comfortable bed, friendly staff, lovely breakfast

Stayed in July 2023

I didn’t love the carpets in the bathroom, they were a bit smelly after using the shower and I can’t imagine it’s very hygienic.

Location was perfect for exploring Malton. Lovely grounds too.

Stayed in July 2023

Restaurant food wasn’t great

Character old property

Stayed in July 2023

Of course it would help to have modern fittings particularly in the bathroom but this is an olde world place, quirkiness comes as standard.

Staff were friendly and helpful. We have stayed several times before so knew what to expect.

Stayed in July 2023

Unfortunately the restaurant was closed and it was not possible to have a full cooked breakfast.

Very nice building and grounds. Reception staff were very friendly and helpful.

Stayed in July 2023

The restaurant facilities were not great.

Great location. Room was very quiet and comfortable. Lovely grounds (unfortunately it rained so not able to use them). Basic hotel, but nice.

Stayed in July 2023

Hotel definitely needs refurb, looks very tired, just as it did when we visited prior to Covid. We're advised no evening food due to kitchen repairs but that breakfast would be served as usual. However the following morning no one available to cook breakfast. We weren't the only extremely annoyed guests that there was no breakfast chef contingency plan. Young staff were left to deal with the situation as best they could but this is down to poor hotel management/ownership.

Location excellent, short walk into Malton. Simply wonderful building and gorgeous grounds. Plenty parking, able to leave car before and after check in and check out to fit in with our plans.

Stayed in July 2023

Very let down by the afternoon tea we booked to our room as the cakes were stale which wasn’t acceptable at all and no clotted cream with the scones, it didn’t look anything like the picture on their website, I did complained and only paid half of the original cost but when your paying a premium for a service this shouldn’t happen Also we came down to breakfast on our second day and we’re waiting to have our order taken when another couple asked the waitress if they could order to which she replied sorry there is only a continental breakfast today as we don’t have a chef but we paid over £400 for our weekend break and a full English was included in this price, again not acceptable and they didn’t offer a refund They should have informed everyone at the door as they arrived for breakfast instead of leaving us all sitting there waiting, again very bad service and there should have been a refund as I only ate gluten free cereal 🤢 and a yoghurt not exactly what you expect from a luxury weekend away

Beautiful room and surrounding gardens and very central to the town centre

Stayed in July 2023

WiFi signal was very poor in our room.

Nice bath

Stayed in July 2023

Everything needs abit of love. Chipped paint cracked tiles. Rips in the duvet covers. Advertised as a luxury room but not up to standard. Was bought with a full breakfast to find it wasn't available in the morning not even told at check in. I also messaged days before check and was told the restaurant was closed but breakfast would still be served and there was just a muffin and cereal. Wasn't told we could have toast until we had sat for 10 minutes. Really bad service. There were cleaning products on window sills when walking through, staff sat on stairs texting and having to squeeze past to get up stairs. I am a guest and I felt I was in the way and making things inconvenient for just expecting a breakfast and a service that I had paid for. I don't book things like this so this is a luxury. I was sold by looking at the pictures but in reality basic expectations were not met.

Lovely old building with great features and the bed was comfortable

Stayed in July 2023

noisey no bath

lovely old building

Stayed in July 2023

Some seats could be lumpy may need upholstering. Pre warning there was no chef on that evening would have been helpful as arrived early evening.

We were upgraded on arrival which was unexpected. Staff friendly and very helpful. Room was clean. Bed was great. Plenty of car parking. Easy walk into town. Breakfast was good and hot.

Stayed in July 2023

Room could do with some tlc, wallpaper coming away and holes in bathroom wall and shower. Just needs refreshed.

Lovely setting and a short walk into the town centre

Stayed in July 2023

One of our bath towels had human excrement on it. On reporting this to a member of staff, all we got is a verbal apology and a new towel. We didn't expect compensation but least an offer of a drink on the house or something would of been a nice gesture.

Setting, location and the Grand House.

Stayed in July 2023

Granted it was a period building with restrictions in place for upgrades. However attention needs to be paid to cosmetic maintenance such as peeling wallpaper, stained bedroom carpets, bathroom radiator valve cleanliness, grime build up. Breakfast doesnt start until 8am which is later than other hotels.

Food was fantastic, both evening meals and breakfast. Would have liked self serve toast . Staff were brilliant. Possibly say they were understaffed on the evening we arrived as the same lady had to man the check in desk, the bar and the restaurant. She did a brilliant job but needs support. Breakfast doesnt start until 8am which is later than other hotels, however they were very accommodating and served us from 7:30am as our group needed to check out by 8am.

Stayed in July 2023

The dinner we had could have been a little better.

Due to vacancies we were given a free upgrade to main hotel, so we had a very spacious room with very good facilites. The historic building was interesting and the staff very pleasant.

Stayed in June 2023

The breakfast coffee was very poor, thin and uninteresting. The hotel should offer better quality coffee or an expresso option.

Very beautiful grounds

Stayed in July 2023

They struggled with breakfast, obviously management and staffing issues. Didn't have what I ordered so I had to order something else. Took over half an hour before my drink and food arrived.

Lovely building and grounds. Overall enjoyed staying there.

Stayed in July 2023

The breakfast and staff were both excellentsuper

Stayed in May 2023