Rooms on the street are a bit noisy

Beautiful well located hotel

Stayed in April 2024

I got a room upgrade, which was a nice surprise, and the staff was always friendly and helpful. I left my bag at the hotel 2h before check-in and when I came back, it had already been brought into my room. I stayed for 3 nights and the location was central enough for me to explore Old Town and New Town on foot, though I acquired a lot of steps. The room was nice and clean (as long as you didn't look at anything too closely) and I personally had no problem sleeping in the bed. The view from the upgraded room was great (see pictures). There is some sort of bar (?) right outside the window, so sometimes you could hear semi-loud music playing. One night I thought I would need ear plugs, but the music stopped right when I went to bed. Overall everything I needed for my trip.

Stayed in April 2024

did not order breakfast as did not feel good value

Excellent central location

Stayed in March 2024

The bed was a little stiff and the room wasn’t the most sound proof. I still slept great but could hear people returning at night/walking up the stairs.

The staff was amazing. I had a sore ankle and asked for ice and they brought me multiple ice packs and checked back on me, really thorough follow up. They were very friendly and helpful. I arrived early and they stored my bag, then later when I returned they brought my bag up to my room. They were also ok with me getting water for my water bottle from the bar.

Stayed in April 2024

We had to go and look for staff each time we wanted another drink or anything from the bar. We also had to wait to get a drink because there was not someone there waiting for us to serve.

Good central location, easy to walk to places. Really lovely lady who checked us in.

Stayed in April 2024

Bed was a bit hard.

Great location and great staff. The room itself was small but very cute.

Stayed in April 2024

Didn't realise we would be on the top floor in attic room with no lift. Never thought to say when booking that my husband is awaiting a knee replacement and struggling with stairs so not the hotels fault.

Breakfast was really good. Staff very friendly

Stayed in April 2024

Tbh, and I hate to say it, I could have stayed just along the road in one of the better budget hotels and it would have been the same. P

Central and with really excellent staff

Stayed in March 2024

- Rooms are not very big (considering I had opted for one of their more spacious rooms), but not a major issue for short stays - Staff is friendly but could be more attentive to guest requests. Case in point: My room TV was not working on Day 1. I requested them to take a look at it and it was indeed faulty. They promised to get it fixed the next day (and even offered free breakfast as a compensation), but it was never fixed until I complained again on Day 5. - Breakfast is quite minimal but probably OK for a small hotel. Was looking for english breakfast options which were there but quite limited. - It was a pleasant stay nonetheless but hopefully if the above aspects could be improved, it would be even better.

- Situated in the heart of Edinburgh at York Place - Friendly staff - The hotel has a old world vibe to it

Stayed in April 2024

Dull atmosphere in the hotel.

Beautifully decorated foyer and bar. Excellent location beside the tram stop.

Stayed in April 2024

We didn't pay for the breakfast since it was very limited and didn't include vegan options. Our room was on the third floor with no elavator. A bit too warm and hard to regulate.

Modern and clean. Very good location. Nice staff. Lovely sheets and pillows!

Stayed in April 2024

Excellent location in the city and very friendly staff

Stayed in April 2024

Room a bit small.There were no vegan options for the evening dinner!!!

Stayed in April 2024

Facial tissue & Water Bottle not provided. No lift available.

Cleanliness

Stayed in April 2024

It would be much more comfortable and nice if there were singleuse slippers to use in the room

The room and bathroom were so clean. We felt very comfortable. The bed and pillows were soft. The staff were very friendly and helpful. Also the breakfast was really nice and the price was affordable.

Stayed in April 2024

It was very difficult to find the room from the main entrance, could have been more signs. Room was very hot even after turning the bathroom heater down.

Cosy room, clean, fresh sheets and comfy bed.

Stayed in April 2024

1. There was constant noise from the pipes in the bathroom. 2. It would be nice to have a small fridge in a room. 3. When we came down for breakfast, there was no staff, and just yoghurt / musli / bread / juice on display, so we thought those were the only breakfast options available. We took some snacks and sat down, then I noticed other guests had proper meals. I was confused but didn't know what to do and where to find other food, there was noone behind the bar as well. After a while a waiter came and gave us a menu... I ordered my breakfast and enjoyed it, though it took abt 20 minutes to serve it. As for my child, his appetite was slackened after he had a toast and a glass of juice so he didn't get the opportunity to try meals from the menu. Nevertheless, we both are happy with our stay at the Place Hotel!

The Place is located literally across the road from the bus station which is great! Also in walking distance from the centre with all the amenities around (tram stop, shopping gallery, St. Andrew Square, etc). The hotel and the room itself is spotless, the staff is friendly and polite, especially the housekeeping lady. Nice toiletries. The menu is optimal, the breakfast is tasty and is served in a fancy dining room.

Stayed in March 2024

Nothing

The location was perfect and very clean.Room had great space.

Stayed in April 2024

So lovely as a solo traveller to have the option of a single room! Staff were kind enough to let me store my bags early and carried them up to the room for me

Stayed in April 2024

no lift and we were on top floor 70 steps phew

Stayed in April 2024

Mattress on the bed was not very comfortable

Location was perfect. Communal areas were lovely and stylish. Staff were a delight.

Stayed in April 2024

Bathroom was a touch on the bijou side!

Amazing customer service from Jim and Jennifer. Smashing breakfast Great location just minutes away from the tram station

Stayed in March 2024

No lift, room was up three flights . Tiny feeble dribble of a shower

Staff

Stayed in April 2024

No lift, we were on the top floor, staff did help with our luggage though. It says their bar is open until 11pm but they closed it at 10.30pm and we felt a bit rushed to drink up.

Good location, clean, great breakfast

Stayed in March 2024