Reviews of Kimpton - Charlotte Square, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
38 Charlotte Square, Edinburgh, EH2 4HQ, United Kingdom
#23 of 168 hotels in Edinburgh
Guests' ChoiceReview Score
Based on 1910 hotel reviews
8.8Score breakdown
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Cleanliness
9.2
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Comfort
9.3
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Location
9.6
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Facilities
9.1
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Staff
9.4
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Value for money
8.2
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Free WiFi
8.8
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Reviewed: May 8, 2024
Jackie
United Kingdom8 Reviews10“Warm welcoming Luxury that's not fussy”- • Leisure trip
- • Couple
- • Premium Double Room
- • Stayed 2 nights
There wasn't anything we didn't like everything was perfect just for me I felt price was a little steep at £550 per night but that wont deter me from returning again in the future.
We were greeted by very efficient staff who made us feel very welcome, hotel was beautiful. I'm a Breakfast lover and can say that breakfast was fantastic and the Haggis was the best I've ever tasted. I would highly recommend the parking Offred by hotel just made whole visit seamless. Location was excellent turn left a few minutes away from Royal Mile , Turn right your on George street with all the wonderful shops and restaurants.
Stayed in May 2024
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Reviewed: May 8, 2024
Allard
Germany12 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Premium Double Room with View
- • Stayed 3 nights
Cleaning the room between 17.00 and 18.00 what is not very comfortable. Strength of the WIFI need an improvement.
Very positive experience in all dimensions
Stayed in May 2024
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Reviewed: April 25, 2024
Michael
United Kingdom17 Reviews1 helpful vote10“Staff extremely welcoming, great location.”- • Leisure trip
- • Couple
- • Essential Double Room
- • Stayed 1 night
- • Submitted from a mobile device
N/A
Great atmosphere
Stayed in March 2024
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Reviewed: April 22, 2024
Claire
United Kingdom2 Reviews10“Lovely stay, can't wait to return.”- • Leisure trip
- • Family with young children
- • Premium King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Centre of the city and car parking facilities. Lovely swimming pool and gym area. Room was nice and roomy.
Stayed in April 2024
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Reviewed: April 21, 2024
Marta
Spain9 Reviews2 helpful votes9.0“Very nice hotel with very nice staff”- • Leisure trip
- • Family with young children
- • Essential Room
- • Stayed 2 nights
- • Submitted from a mobile device
We didn’t like too muchThe food of the restaurant and the breakfast was a bit pricy for the quality.
staff was so nice with us and helped us with everything. The beds were so comfy and clean. The location was also very good
Stayed in March 2024
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Reviewed: April 20, 2024
Catriona
United Kingdom2 Reviews9.0“Fantastic”- • Leisure trip
- • Family with young children
- • Essential Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Loved it all
Stayed in March 2024
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Reviewed: April 11, 2024
Fuller
United Kingdom1 review10“Beautiful”- • Leisure trip
- • Couple
- • Essential Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing could be better , we loved it all.
Fantastic location, wonderful service for the car parking. Friendly lovely staff.
Stayed in April 2024
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Reviewed: April 9, 2024
Neil
United Kingdom2 Reviews10“Lovely stay”- • Leisure trip
- • Couple
- • Essential Double Room
- • Stayed 1 night
Car parking was expensive
Everything
Stayed in April 2024
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Reviewed: April 8, 2024
Thomas
Australia23 Reviews2 helpful votes9.0“Beautiful hotel, Very friendly staff. Would definitely stay again!”- • Leisure trip
- • Solo traveler
- • Essential Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
The floor in my room was very squeaky. Rainfall shower head was in an awkward position. Everything else was great.
Great location, Very friendly & helpful staff, Free beer and wine in the bar every afternoon with exceptional cocktails!
Stayed in April 2024
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Reviewed: April 8, 2024
Amanda
United Kingdom12 Reviews10Exceptional- • Leisure trip
- • Couple
- • Essential Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing really
Fabulous hotel - beautifully done, quiet rooms and great staff
Stayed in March 2024
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Reviewed: April 7, 2024
Louise
United Kingdom5 Reviews10“Excellent stay and would return”- • Leisure trip
- • Family with young children
- • Premium King Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing!
Excellent breakfast, lovely restaurant, staff super helpful and friendly, pool area great, rooms well equipped with fresh coffee, can ask for fresh milk, water & snacks in room, yoga mat, comfortable beds, powerful shower, happy hour free drinks 5-6pm in bar, well located, lovely decor - a fantastic hotel
Stayed in April 2024
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Reviewed: April 4, 2024
Shawali
United States of America2 Reviews8.0Very Good- • Family with young children
- • Premium Room
- • Stayed 3 nights
- • Submitted from a mobile device
The room didn't come with a microwave which would have made our life easier since we were traveling with a kid.
Location was great. The rooms were beautifully appointed, with very comfy bedding. The bathroom was a little smaller than expected but the shower was great.
Stayed in March 2024
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Reviewed: April 3, 2024
Ron
United Kingdom6 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Premium Double Room
- • Stayed 1 night
- • Submitted from a mobile device
N/A
1. Spacious Room with great facilities 2. Overall ambience of all reception, restaurant and bar areas 3. Friendly, helpful and professional staff
Stayed in April 2024
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Reviewed: April 2, 2024
Serge
France23 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Essential Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Only caveat of 474 room is the adjacent service door making some noise in the morning when used
Charming and close to center
Stayed in April 2024
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Reviewed: April 2, 2024
Ryan
Singapore1 review9.0“Thank you. We will be back soon”- • Business trip
- • Couple
- • Essential Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The confusing layout. Restaurant/ bar tables should be cleared of plates and glasses far more often.
Location. Staff is incredible and that’s why we stay here time and time again. Helping us with our luggage to the car, thank you.
Stayed in January 2024
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Reviewed: April 1, 2024
Andrew
United Kingdom6 Reviews8.0“Good Hotel 🏨”- • Leisure trip
- • Couple
- • Premium Room
- • Stayed 3 nights
- • Submitted from a mobile device
Pool and steam room
Location is excellent
Stayed in March 2024
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Reviewed: March 31, 2024
Vigdis
Iceland4 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Single City Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing everything perfect!
One of my best Hotel experience ever! I definitely recommend this hotel. It is beautiful and have great staff specially Elvira she made my stay better. Breakfast really good! Room really comfortable! Thank you so much!
Stayed in March 2024
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Reviewed: March 30, 2024
Andy
United Kingdom3 Reviews10Exceptional- • Leisure trip
- • Couple
- • Premium King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Parking costs weren't obvious on booking
Staff, facilities, location and cleanliness all excellent
Stayed in March 2024
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Reviewed: March 29, 2024
Amy
United Kingdom2 Reviews10“Amazing stay! Can’t wait to come back”- • Leisure trip
- • Couple
- • Essential Room
- • Stayed 3 nights
- • Submitted from a mobile device
We adored our stay, room and staff were fabulous.
Stayed in March 2024
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Reviewed: March 27, 2024
Duncan
United Kingdom17 Reviews2 helpful votes8.0“Great location”- • Business trip
- • Couple
- • Essential Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
The dinner in Baba and the gym
Stayed in January 2024
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Reviewed: March 24, 2024
Lynden
United Kingdom7 Reviews10“Overall was excellent!”- • Leisure trip
- • Couple
- • Essential Room
- • Stayed 2 nights
- • Submitted from a mobile device
I couldn’t find any faults!
Our long weekend break at Kimpton Hotel was absolutely delightful! From the moment we arrived, we were greeted by Ragda, who was simply amazing and incredibly friendly. Her warm welcome set the perfect tone for our stay. We were pleasantly surprised to receive a personal escort to our room, which was absolutely amazing. The loving enthusiasm of the staff truly made our experience memorable. Keep up the fantastic work, Kimpton Hotel! We'll definitely be back.
Stayed in March 2024
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Reviewed: March 23, 2024
Heather
United Kingdom1 review10“Luxury hotel would recommend to all”- • Leisure trip
- • Couple
- • Essential Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The staff were lovely and very welcoming my the decor is fantastic and the food is Amazing
Stayed in March 2024
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Reviewed: March 19, 2024
Lisa
United Kingdom136 Reviews15 helpful votes10“fantastic service where the staff really do take pride in there job and give the best service”- • Leisure trip
- • Couple
- • Essential Room
- • Stayed 1 night
There is nowhere to lounge in the spa; this is nitpicking, though, as I have nothing else to say in the didn't like section. It would have been great to have a couple of loungers in the spa area to sit on. However, the staff did give us access to the after-treatment room for relaxation when the spa got busy.
The staff were incredible and couldn't have been more helpful! The Hotel was gorgeous, clean and ideally located to be able to walk to the sites of Edinburgh. Breakfast was fab, and all around, one of the best hotels we have stayed in recently. Everyone from the front desk, concierge and spa team were incredibly helpful. the treatment we had was amazing, especially as we were squeezed in over a cancellation! the room was lovely, and there were some really nice touches, like the nice coffee and being able to order fresh milk to the room! I really can't fault this hotel and the staff! the restaurant, which is in the hotel but separate, was also incredible. We did the food and beverage pairing, and it was hands down one of the best meals I have ever had! If you are going to Edinburgh, definitely book this hotel!
Stayed in March 2024
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Reviewed: March 19, 2024
Richard
United Kingdom15 Reviews9.0“Fantastic location in downtown Edinburgh. Will be back again.”- • Business trip
- • Group
- • Essential Room
- • Stayed 1 night
Hard to find a fault! Only thing was being offered parking at £45/night, which is incredibly expensive for what it is.
Friendly, welcoming staff. Nothing was too much trouble.
Stayed in March 2024
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