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Reviews of The Swan Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Waterside, Upton upon Severn, WR8 0JD, United Kingdom

#8 of 14 hotels in Upton upon Severn

Guests' Choice

Review Score

Based on 510 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.4

  • Facilities

    8.4

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 10, 2024

    9.0
    Nicely refurbished bedroom in an ancient riverside inn.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night

    Television in the room did not work - sound but no picture! A low table or bench in the room would be useful as somewhere to place suitcases for unpacking/repacking. For the price of the room would expect bottled water to be provided - the ‘cold’ tap in bathroom ran only lukewarm, not nice for drinking.

    Friendly and helpful staff. Well appointed bedroom and bathroom. Comfortable bed. Excellent breakfast (but no yoghurt!).

    Stayed in May 2024

  • Reviewed: May 3, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The ‘double’ bed was really uncomfy as you could feel the gap of the 2 singles pushed together. The bedroom was really hot and VERY loud from the pub below. It wasn’t a loud pub but the vents in the bathroom meant you could hear every word people were saying.

    Lovely location on the river. Nice pub and staff were all very nice. Good to have Netflix on the TV. Shower was great.

    Stayed in May 2024

  • Reviewed: April 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 1 night

    Forgot that there would be pumps because I stayed while the river was over the bank - the only downside

    Great location by the river, large comfortable room and well appointed shower room

    Stayed in February 2024

  • Reviewed: April 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wish they had dedicated car parking spaces

    Staff was extremely helpful, especially when it came to being flexible with our dog.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    9.0
    Very comfortable stay in quality hotel with real character.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Mirror in bedroom too high for the vertically challenged (I'm 1.56m tall). No dehumidifier in bathroom, (I suspect because it is an old listed building), so guests need to open the window to prevent build up of steam. (Not a problem in milder weather.)

    Lovely view down the River Severn; warm recently decorated room and super bathroom; mega comfortable bed with quality cotton bed linen and good pillows; friendly helpful staff.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    8.0
    Great Hotel in Great location
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing not to like except no parking. Parked at Morrisons no problem. £3.00 for 24hr parking.

    Reat Location on the River with lovely views. Staff very friendly and helpful. Lovely pub. Great attic suite with lounge, bedroom and bathroom. Lovely dining area and lounge bar. Good large full English Breakfast. Very comfortable with character. Well worth it. Thank you Luke and the team.

    Stayed in April 2024

  • Reviewed: March 23, 2024

    9.0
    Wonderful
    • Business trip
    • Travelers with friends
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Traditional and comfortable

    Nice location. Great food. Bar staff excellent

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Great staff
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The nose from air conditioning unit could be heard in our room overnight and had windows open and people smoking outside, under our windows, so smoke in room, parking a pain

    Beautiful location

    Stayed in March 2024

  • Reviewed: February 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Couldn't get any signal on the TV in room 5

    Staff was very welcoming and very helpful on arrival while we stayed and especially the breakfast and evening meal times

    Stayed in February 2024

  • Reviewed: February 24, 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Excellent location. Comfortable stay.

    Stayed in February 2024

  • Reviewed: February 22, 2024

    9.0
    Lovely place to stay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No car park, and on street parking was busy, so initially had to park a couple of hundred yards away. Receptionist said her and others finish work at 4.30 and they were parked outside, so was able to move car into one of their spaces.

    Lovely room, not big but comfortable and quiet. Nice pub for evening meal. Lovely location by the river, river view from bedroom.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Could do with a full length mirror.

    A clean and fresh room with a very comfortable bed with great pillows and duvet, Also a great shower, I didn't have breakfast so couldn't comment.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    7.0
    Good value stay in a nice bedroom
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food very basic

    Good comfy bed Nice staff

    Stayed in February 2024

  • Reviewed: January 31, 2024

    9.0
    Lovely location.
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't manage to have breakfast as we needed to be elsewhere, so cannot comment.

    The superior double was spotless and comfortable. The location was good, right by the river. Staff were very helpful. Would stay again.

    Stayed in January 2024

  • Reviewed: January 27, 2024

    8.0
    Good stay at special January rates. No complaints🙂
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Feather duvet wasn’t great for my asthma😟

    Freshly decorated, modern design room. Clean linen

    Stayed in January 2024

  • Reviewed: January 22, 2024

    9.0
    Excellent
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was superb

    Stayed in January 2024

  • Reviewed: January 18, 2024

    7.0
    Beautiful views and stunning location and very friendly staff
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noisy !!! Band practice next door, permanent noise from the kitchen extractor and very draughty windows (bearing in mind it was -5 overnight!)

    Beautiful new renovation of our bathroom and bedroom. Wonderful large room and small pocket of the river view. Lovely clean room and nice hot drinks tray and selection. Lovely comfortable sofa to relax on with a cup of coffee in the morning.

    Stayed in January 2024

  • Reviewed: January 15, 2024

    9.0
    Ideal scenic and comfortable base in a well kept, traditional, historic inn for a relaxing break.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Refurbished, beautiful bathroom with excellent shower but no extractor fan. and towel rail which we couldn't turn up to improve the heating. Fear that the newly decorated walls will soon deteriorate.

    Friendly welcome. Well appointed room, which had recently been refurbished and had a lovely view of the river. Bed very comfortable with good quality white cotton bed linen. We met a group of friends in the evening for a meal in the restaurant - service was excellent and food 'good pub grub'.

    Stayed in January 2024

  • Reviewed: January 13, 2024

    8.0
    Lovely place to say, and visit the locality. Great range of independent shops.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately there was a water pump outside due to flooding, unavoidable. Windows were very draughty as I was bitterly cold

    Location fabulous, we were the only guests . Breakfast fabulous as was our evening meal. Staff attentive and friendly. Would definitely stay agin.

    Stayed in January 2024

  • Reviewed: December 11, 2023

    7.0
    Lively people, great food and good location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room needed a refurbish and new bed.

    Location and friendly staff. The food was very good.

    Stayed in December 2023

  • Reviewed: November 30, 2023

    7.0
    Nice hotel in a good location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bathroom was tiny and awkward to manoeuvre round, shower needs descaling as not a good flow out the head , kettle was temperamental sometimes you had to hold the button down so it would boil and I thought £12.50 per person charge for breakfast was a bit steep if all you want is yogurt and toast so we gave it a miss maybe offer a continental option for people who don’t want a massive fry up at a more reasonable price

    Nice cosy room, good bed, was a nice location and staff were lovely lunch food was enjoyable, quiet night , no noise from the bar below

    Stayed in November 2023

  • Reviewed: November 26, 2023

    8.0
    Enjoyable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bedroom was very warm but no heating on, toilet hard to flush, a few places needed attention in the bathroom

    Good breakfast, friendly staff, lovely and warm building

    Stayed in November 2023

  • Reviewed: November 24, 2023

    9.0
    An excellent overnight stop on the Severn - recommended.
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    Not a lot.

    Staff went out of their way to make us wellcome . Room was spotless , warm and very comfortable. Breakfast was excellent . Lovely location right by the river . Will stay again.

    Stayed in November 2023

  • Reviewed: October 25, 2023

    7.0
    Comfortable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    Room was tiny and dated, Parking is a problem

    Excellent food in the bar and very friendly staff

    Stayed in October 2023

Showing 1 - 25

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