Food offer was nothing exceptional, ecpecially for lunch and dinner, breakfast was OK. Quality of non-alcoholic drinks as juice and coffee was very very poor.

Easy and fast access to the spa.

Stayed in May 2024

The overall good impression was spoiled by tasteless artificial blue "flowers" on the tables in the restaurant.

Thermal pools.

Stayed in April 2024

Splitting of check in and check out procedures between 2 reception desks

We like all,excellent food,smiling staff,good room service and termal bath

Stayed in January 2024

Dirty - dusty under the beds

Friendly staff, excellent breakfast and diner, confortable beds.

Stayed in January 2024

Air conditioning - control

Breakfast and dinner were great, ​location great

Stayed in December 2023

I had good wifi in my room, but the signal went in and out, mostly out, for my friend at the end of the West building. Very frustrating when the hotel is supposed to provide connectivity. Staff was mostly indifferent. It would have been nice to have a clock and coffee maker in the room, even a cheap hotel in the US provides that. We checked in at the West building, but had to go all the way over to the East building to check out. Makes no sense...aren't they on the same computer system???

The location was excellent. We were able to walk over to the thermal baths without going outside. The food was top notch, as it was the last few times I stayed before it was Hunguest. They must have kept the chef.

Stayed in November 2023

The walk from the hotel to the pools was a little long. It would be nice if pool shoes were provided. Some of the areas around the pool can get very slippery.

The mineral pools were wonderful. The dining, breakfast and dinner, was excellent. The location is delightful. It is good that pool shoes are available in the gift shop. The steam room and sauna are very hot. Plan on sticking to the guidelines for use.

Stayed in November 2023

Most of the staff are pleasant and helpful. But we had one very unpleasant waiter (a bald man) who behaved very impolitely during dinner, shouted loudly and charged for drinks that he did not bring. Such people unfortunately spoil the overall impression of an otherwise pleasant stay.

The hotel has a great location - it has a direct connection to the spa. Entrance to the spa is included in the accommodation price, as many entrances are free as you stay at the hotel. The hotel has two buildings. We were in the west wing, there are rooms with slightly older equipment. Still clean, spacious and comfortable.

Stayed in October 2023

Narrow offer in restaurant

All inclusice concept

Stayed in November 2023

Decor is retro in the negative sense. While the food is not bad, it is far from being good. Staff is stressed and service is slow. Wellness is quite basic and the gym is a scam.

The family rooms are spacious and beds are comfortable, also quite clean including the bathroom.

Stayed in October 2023

Well located, good service and direct access to the thermal waters.

Stayed in October 2023

Floor in the room a little bit dirty as in such high hotel standard. Problem with communication in English.

Hotel directly connected with pools by corridor (no needed to take any stuff expect bathrobe), their price included in the accommodation, very good and various food.

Stayed in August 2023

long file devant la machine a caffee

Excellent dejeuner

Stayed in August 2023

the food was everyday the same.

it is a modern , clean hotel.

Stayed in April 2023

We have expected more local food, Hungarian goulashes, etc. During the winter time is nothing to do outside of the hotel. Most of the entertainment and restaurants are shut down.

Very nice bed, quiet room. Fantastic food, buffet permanently fulfilled. Beverages the whole day, good beer, nice red vine, some shots in the evening, and champagne in the morning. Excellent connection with spa meeting all expectations.

Stayed in January 2023

Everything was perfect!

Stayed in January 2023

Sauna ...wasn't cold pool

Thermály...OK.

Stayed in October 2022

Only one card for room - very unpleasant. Visible dust on black surfaces in room. Reluctant staff at check-in and lobby bar.

Great meals and spa.

Stayed in October 2022

Cleaness, quality of provided food

Entrance to baths

Stayed in May 2024

THAT the overwhelming majority of the hotel quality criteria have been steadily declining for quite a long time. The professional level of the receptionists is getting worse year by year, the service in the dining room is getting more amateurish year by year, the menu in the dining room is getting poorer and poorer, while five or ten years ago there was a drink menu on every table with an offer of various wines, beers and soft drinks, at least now nothing like that for two years or more and the question is whether you want white or red, origin unknown, brand not mentioned. Where are the days when the cook prepared egg omelettes in the morning and pancakes and grilled meat in the evening, in the evening there was real ice cream and not the watery dregs served now. A topical example of decay is the fritter machine - something completely embarrassing. The renovated bathrooms with almost no hangers in the East Wing are also an example of quality management. Reduced offer in "renovated" wellness in both wings is also worth mentioning here.

Direct connection to the adjacent spa, renewal of room equipment, which, however, did not improve the comfort of the stay in all aspects, service in the wellness area, even if only in one. There is not much at the former quite high level anymore.

Stayed in February 2024

Room too small. Hotel does not have swimming pool, you get free entrance to the public Bük spa but you meed to pay for sunbeds-can be crowded and very public. Hygiene not on a high level in the hotel. Bük spa very old and not clean. Staff in the hotel could be more friendly. Waiting at the bar-more staff needed. Foof is very traditional-all in sauces and oily

Garden party with traditional food. Hotel is directly connected to the publick Bük spa. All inclusive-not bad

Stayed in August 2023

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Stayed in January 2024

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Stayed in April 2024

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Stayed in February 2024