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  5. Reviews of Good Heart Resort Gili Trawangan

Reviews of Good Heart Resort Gili Trawangan This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jl. Gili Trawangan, 83352 Gili Trawangan, Indonesia

Review Score

Based on 28 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.4

  • Location

    9.0

  • Facilities

    7.5

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    8.1

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Showing 1 - 25

  • Reviewed: August 28, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    No complaints

    Close to the nice part of the beach Room cleaned, friendly staff, quiet place to stay with no loud noise at night. Well priced bike rental

    Stayed in July 2023

  • Reviewed: May 12, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Mosque is very loud and wakes you up at 4am every morning (not the hotels fault). When you walk to your room you walk past the kitchen and it is really disgusting. breakfast was very average.

    Great location. On the main road and walking distance to the party scene but not so close that it’s loud. Right on the beach. staff were friendly and helpful. Aircon works well , bed was comfortable.

    Stayed in May 2023

  • Reviewed: May 1, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The chef doesn’t seem to know the menu, everyday it was a bit different and some pieces were missing. The room was very dark.

    The hotel is located next to the beach where you can snorkel and there are many restaurant next door. The staff was very friendly. The room was cleaned daily.

    Stayed in April 2023

  • Reviewed: January 2, 2023

    7.0
    Good value for money!
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Some light fixures were out of sockets, Personal safe did not work.

    The Location is quite good. The rooms are big and comfortable. Very safe!

    Stayed in January 2023

  • Reviewed: November 29, 2022

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Dedy the operation manager was lovely and friendly. Very nice human being.

    Stayed in November 2022

  • Reviewed: November 24, 2022

    7.0
    Nice rooms, but pool is a disappointment
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    - Pool more or less unuseable, located almost on the road and very small - Not sufficient common areas for chilling

    - Nice and spacious rooms - Beachfront:)

    Stayed in November 2022

  • Reviewed: November 22, 2022

    7.0
    To expensive; poor value for money
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The terrace set on the private balcony was pover and the garden you overlooked was very messy. Swimming pool in front of the road did not invite to go swimming

    The centre of Gili T was within walking distance

    Stayed in November 2022

  • Reviewed: October 25, 2022

    6.0
    Even though the hotel is nice, we did not feel comfortable staying there at all
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    One of the nights a group of drunk men were keeping us up for 3 hours from 1 am to 4 am screaming, singing and yelling. They were also knocking on the wall, and we felt very uncomfortable, as we are two women travelling alone. The hotel says it has 24-hour security guard, but even after we contacted the hotel, no one did anything about it.

    The rooms were very big and nice. The location was close to the harbour and to a very nice turtle beach

    Stayed in October 2022

  • Reviewed: May 5, 2023

    3.0
    Pretend it’s one-star and you’ll appreciate what they have.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Facilities not maintained: old pillows and stained sheets! Gross but true! TV bill not paid so no entertainment. Bar fridge louder than traffic. Bathroom door does not close and with massive holes in ceiling you can hear all your neighbours at all hours - sex or singing in the shower becomes a group experience. All the staff are very young, untrained and unsupervised. No generator so when power goes everything is out.

    has potential to be much better, maybe it once was.

    Stayed in April 2023

  • Reviewed: February 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The swimming pool

    Location was fantastic

    Stayed in January 2023

  • Reviewed: January 29, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 11 nights
    • Submitted from a mobile device

    The towl were dirty when I arrived and everything is quite laid back, island life. The main thing that annoyed me was I left my sunglasses behind, I relased on the crossing back and contacted them straight away to say where they were and would they send them back to me, i would pay the postage. They didn't reply. Booking.com said they would get involved and failed. I sent a friend who had stayed behind in the next day and they told them nothing had been found. They had been left on the side table in the room. The TV didn't work, Internet was patchy and rhe power kept cutting off but your on an island so it's be expected.

    The staff were friendly, the room was a good size and the bed was comfy. It was in a good location, one end of the strip so quiet but close to everything.

    Stayed in January 2023

  • Reviewed: January 16, 2023

    3.0
    Booked for three nights, only stayed for one.
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 1 night

    Unhygienic food prep area, dirty towels, dirty pool, power kept going off (and stayed off throughout the night 10pm-07am. No AC as a result), no windows to open for air flow when power out resulting in a hot stuffy room--couldn't open door without a lack of security and/or letting in all the mosquitoes. Photos make the hotel look nicer than it actually is.

    Early check-in and the bed was comfortable. The young staff were friendly.

    Stayed in January 2023

  • Reviewed: January 9, 2023

    5.0
    Totally overpriced
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 5 nights

    - an old, dirty pool that looks damaged - no air circulation in the room so the smell is very bad, and the same in the bathroom - dirty towels It's totally overpriced.

    Pretty good location and nice staff

    Stayed in January 2023

  • Reviewed: December 27, 2022

    3.0
    no great, pay a little extra and stay elsewhere. a few small changes and it could be improved
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    the room was not cleaned in the four days I stayed here. the bathroom floor mat had holes, the general decoration of the room and bathroom is poor. the bathroom ceiling leaks when it rains. there was tea facilities but no kettle and the fridge didn’t work. there was also no hot water but I am now not sure if this is standard for the island

    the location is the best part of this venue, it is on the north end of the main strip and across the road from the beach / sea

    Stayed in December 2022

  • Reviewed: December 22, 2022

    10
    great location
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    great location very clean and comfortable

    Stayed in December 2022

  • Reviewed: December 11, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The guys looked after me, they speak English really well. They organised bike and boats.

    Stayed in December 2022

  • Reviewed: December 3, 2022

    5.0
    good location but expensive for the quality of service and facilities
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    on first night a staff member or person walked into room without knocking while we were sat in the room which was weird and we thought nothing of it. every other night we locked the door while we were in the room and every night someone tried to enter our room without knocking clearly trying to steal our stuff every night we would look out window to see someone run off after they tried to come in. MAKE SURE YOU LOCK THE DOOR

    location amazing and close to a lot of nice places. the best part was being to walk out of hotel and go snorkelling with turtles

    Stayed in December 2022

  • Reviewed: November 18, 2022

    9.0
    Amazing stay
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    wifi didn’t work at first, but the staff fixed the problem. occasional power outages (20-30 min) but this is common on the island and not hotels fault.

    Amazing staff, room was nice and clean. Comfy bed, nice restaurant and pool. hot showers. location is central. Overall a very nice experience.

    Stayed in November 2022

  • Reviewed: November 17, 2022

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    great place!

    Stayed in November 2022

  • Reviewed: November 13, 2022

    10
    Value for money 💰 Good location and staffs
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The staff there very helpful and nice. Location are good!

    Stayed in November 2022

  • Reviewed: November 10, 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights

    The room was a bit hot at night and the lighting in the room was bad. Hot water ran out fast but this was not really an issue as it is common and it is warm outside.

    The employees really made the time fun, they were always willing to help us out and were just overall fun and kind people. Special thanks to Sanur and Yuza, Amin, Wawan, Dedy, Andre, and Nana :) The hotel offers nice affordable food, live music sometimes, snorkeling trips, etc. The rooms were clean and nice, the location could not be better.

    Stayed in October 2022

  • Reviewed: February 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: January 26, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Double Room
    • Stayed 6 nights

    There are no comments available for this review

    Stayed in November 2022

  • Reviewed: April 27, 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: April 27, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

Showing 1 - 25

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