Bed hurt our backs The pool had a lot of green slime in it. Food was pretty expensive! But thr buffet was good value as both our kids are under 6. It's a wild place! Do not book here if you want peace and quiet! There's a lot going on, it's busy and there's lots for kids to do.

A kids paradise! Breakfast buffet was huge and amazing. Pools were massive and the kids could not get enough of the water slides. We had a garden room and it was wonderful being able to step outside as the room is quite small. Well located, easy to get to everything. Room service was always quick. We had a hot water issue and it was resolved very quickly. Great being able to call house keeping and get your room sorted at a time that suited. TV had a great selection of movies. Room was modern and quiet

Stayed in May 2024

Room is smaller than expected

Great resort for family with kids

Stayed in May 2024

Always love our stays at the hard rock, perfect for families.

Stayed in April 2024

This review has been hidden because it doesn't meet our guidelines.

Complete family fun for everyone and staff and service was too good. Definitely would like to stay again

Stayed in April 2024

Rooms were small. Hidden fees for somethings when we got there. Pool bar expensive. Room service food was average. Overpriced. Didnt get alot for your money. Kids club facilities should be included.

Pool was good. Our children were 8 and 11 and they started to get a bit bored of it and the slides though. Breakfast was unreal ! Definitely a highlight! Staff were so friendly. The cleaner in our room made the best towel animals.

Stayed in April 2024

NA

Pool area, staff, food

Stayed in April 2024

A bit costly overall. Equipment to use in the pool for example was $20 for a hour to use.

Great buffet breakfast. Amazing pool area and activities for the children. Lots of Australian families for my children to mix with. Kids club service from 9am till 6pm for $25. Great facilities and location. There was no need to leave the hotel for the first 2 days.

Stayed in April 2024

Nothing

Best location close to beach and everything Sound proof rooms Best house keeping Excellent breakfast and best is the kids club where u can leave your kids and go out alone some times Pool was beautiful too

Stayed in April 2024

We really liked the stay in the hotel. Sandy swimming pool was special.

Stayed in April 2024

The tiles in the bathroom were super slippery when wet. My son slipped and hit his head on the floor walking out of the shower. The traffic in and out of the place was crazy during peak times. It’s also a one way street which makes it even harder

The pool/ slides and water play for the kids. The buffet breakfast. The location (close to a lot of food/shopping). Walking distance to a water park

Stayed in April 2024

The only feedback is the infant-kids pool is next to the very deep pool - totally safe! But I am 5”2 and not a confident swimmer so we had to walk in the baking heat to the other side with the kids and all thier floats! But honestly just a minor unfavourable detail for me. Overall we loved it! We had two double beds in our rooms and it was bliss! The only recommendation I would make to ALL hotels, put some hooks to hang bags and a few items as there is not a massive amount of storage space when you have 3 large suitcases so some easy to access spaces would be great! None of the above would hinder me recommending this hotel!

The hotel was amazing! The staff were super friendly and accommodating. I had an issue with my emirates flight and needed to contact emirates and one of the staff members used his phone to help me! I was at the verge of a breakdown. I’m so grateful to him! The hotel was clean. The hotel is insane.

Stayed in April 2024

Honestly this is small and barely impacted us but our room didn't have air con working so the staff moved us when a similar room had become available (2 days after we checked in) but the new room was in an area with high footfall, it was the room closest to the bar which meant loud music til 12am and it was beneath the public restrooms which meant loud noise throughout the night in to the morning. I would expect, if there was an inconvenience, that you would move people right away to a similar or better room. The hotel was not full so it seems a shame that this did not happen and instead we got a worse room (but still comfy and at least was cool enough to sleep). Kids club was OK but my daughter said it felt a bit more like a nursery/childminders rather than fun packed activities, which meant she was bored during the very short time she was there and much rathered being in the pool and near to us so we didn't send her again. She said some kids were just sat there on their own iPads which feels like you're wasting your money really, they can sit in the shade on a sunlounger and do that. It is good you can do it by the hour or the day though so we did get a little break without causing our little girl too much boredom.

What an incredible hotel, the pools are just perfect, breakfast was one of the best I've ever experienced, so much choice and fresh food. The staff are incredible, day and night entertainment was always really high quality it really is a 5 star service. Beds are super comfy and the shower was nice and powerful. I loved that you could have inflatables in the pool and that the kids area was really safe and we could just sit and observe. We had a complimentary photoshoot which felt awkward at the time but the images we got out of it were some of the best we've had as a family.

Stayed in April 2024

Leaving!!! The floor hoots room looked a little dirty between tiles. Mossies in the room even when we kept everything closed

Staff were very friendly and smiling. Good buffet options Lots of activities for kids Good Wi-Fi Kids Alva was excellent

Stayed in April 2024

Nothing except the pool was too warm

Everything except the pool needed to be colder lol

Stayed in April 2024

Meals and drinks at establishment were overly expensive.

Great pool and facilities for kids

Stayed in April 2024

Facilities for kids were fantastic. Family photo session Quick access to all the local sites Great pool area

Stayed in January 2024

location

Breakfast and water slides

Stayed in March 2024

No balcony to sit out on

The pool area is amazing

Stayed in March 2024

The room was a little smelly and we had to get people in to fix things twice out of 5 days but in saying that the staff came straight away and was fixed instantly.

The location and the great facilities daily breaky was great!!!

Stayed in March 2024

Nothing

The entire stay was fantastic, we had 3 rooms and travelled with our 3 Adult children and 2 young children Great facilities, and gorgeous staff This is our 2nd stay in 5 months

Stayed in April 2024

The entire place and staff were amazing We would really love to know where the mattress topper and pillows are from

Stayed in March 2024

The main pool is very loud and meant for small children. No access to the chill out pool unless you had a room in that wing of the hotel. Fortunately they gave us access to the chill pool. The food is average at best and all the cocktails are too sweet and do not contain very much alcohol.

The bed was comfortable, the AC worked well and the room was clean

Stayed in March 2024

a bit old and worn

Location, have everything a family needs like pools and slides

Stayed in March 2024