Overall were nice but terrible things happened when I checked out. I had an early flight back to Japan at 7 am and called front desk at 3:30 am to ask help to carry my suitcases to the lobby. (1) Despite calling 5-6 times, no one answered. Luckily the taxi driver called and I asked him to ask the satpam to contact front desk but surprisingly, they don’t even know where the front desk were and how to contact them. I’m a hotelier and been to night shifts so I know well how it works. (2) Last but not least, the front desk finally answered the call and didn’t apologize at all not even when I checked out. So sad but the ending for my long stay (14 days) was bitter!

Arrived early at the hotel and received a compensation to get an early check in. Love so much : 1. the restaurant’s buffet menus! 2.my room because I extended 4 times (total 14 days) and got the same room so I didn’t have to move. 3. Location is strategic!

Stayed in March 2024

Gym and pool facilities were very limited and small

Staff were very obliging and helpful

Stayed in January 2024

We have to wait for more than 1 hour to get our room. The pillow was flat and uncomfortable.

Cleanliness, location.

Stayed in December 2023

We need morw pillow on the bed..mostly at the hotel they provide 4 pillow, but we only got 2

The respons all the employee very fast

Stayed in November 2023

Room service wasn’t on point, only made the bed but didn’t replace towels or give extra tissues. Also checked in later than normal timing cause room was not ready

Good location

Stayed in November 2023

The cleanliness in the room is not that great. Dusts are found over the hair dryer, iron, iron board. I guess these are the items that not every guests will use and hence it was not well taken care of. Facilities like the Gym or pool could be better.

The breakfast is nice and room is spacious. Staffs are really friendly.

Stayed in October 2023

Breakfast can be improved . Caters more for local population.

Clean & comfortable

Stayed in September 2023

The breakfast buffet was quite below the room standard.

The room was very very nice and comfortable. It was easy to reach my prefered water temperature for shower (in many other hotels its hard to make it not either too hot or too cold)

Stayed in July 2023

It seems Covid did not help to understand that clean is better. The air con in my room was probably cleaned in the last century and I had to ask them to clean the mesh because it was horribly dirty

Posizione

Stayed in July 2023

Breakfast needs to improve. There is not much choices. for the fees charged, it is expensive.

The hotel is near MRT station. It's very convenient to travel to city centre. There are quite a number of supermarket, convenient stores and eateries around the hotel. Very convenient.

Stayed in June 2023

Drawers for clothing, there seemed to be a cupboard missing. Having to stack everything on the wardrobe floor for 2 weeks was not good. The shower splashed all over the floor. The curtain that could be pulled down in the shower was covered with mound.

On the whole the breakfast was good. A variety of hot and cold items. The toaster took 2 or 3 goes to toast and the coffee machine hissed and spat at me. Staff noticed my problem and offered when they greeted me in the morning to make me coffee.

Stayed in April 2023

Nothing actually. It was perfect but if I have to, I would say the beddings of my room probably has seen better days. The comforter had a torn cover and slight stain on it. The TV controller, the battery compartment has a missing cover…. But overall, it did not matter to me

The location and friendliness of the staff. The breakfast buffet spread has definitely improved since my last stay and comment. kudos to Mercure Simatupang for a better local spread of offerings, which included the noodle station, for breakfast

Stayed in April 2023

swimming pool

location

Stayed in March 2023

Menu for breakfast, improving the quality of taste will better

Interior room, restaurant

Stayed in March 2023

Room invested by insects and drainage clogged. I could change the room to another which was ok. Room service is expensive and the quality of the food questionable.

Location close to MRT, though nothing in Jakarta is really "walking distance".

Stayed in March 2023

Have a lot of drain flies in the bathroom.

Stayed in February 2023

breakfast can be improved

clean and comfortable

Stayed in December 2022

out room was quite hot, AC was not cold enough

good breakfast friendly staffs strategic location, close to public transport, highway, and shopping mall

Stayed in January 2023

The price for dinner was not worthed

I can sleep well

Stayed in December 2022

The price of laundry

Very quiet, nice pool

Stayed in December 2022

Non-smoking room smells of smoke. AC is not cold. Food at breakfast is not warm

Staff quite helpful with the breakfast, helped us make the coffee

Stayed in November 2022

broken coffee maker (privilege room)

good food, good view, cozy room

Stayed in November 2022

ventilation

view

Stayed in November 2022

the breakfast spread could be better by Mercure standard, especially the local offerings

close to my work place. it is also walking distance to the MRT station and short drive to Pondok Indah Mall

Stayed in September 2022