Skip to main content
  1. Hotel reviews homepage
  2. Indonesia hotel reviews
  3. Yogyakarta Province hotel reviews
  4. Yogyakarta hotel reviews
  5. Reviews of The Phoenix Hotel Yogyakarta - Handwritten Collection

Reviews of The Phoenix Hotel Yogyakarta - Handwritten Collection This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jalan Jend. Sudirman No.9, Jetis, 55233 Yogyakarta, Indonesia

#43 of 310 hotels in Yogyakarta

Guests' Choice

Review Score

Based on 477 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.3

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

Read more– opens a dialog box
Write a Review

Showing 1 - 25

  • Reviewed: April 24, 2024

    8.0
    Very Good
    • Business trip
    • Travelers with friends
    • Deluxe Legacy King or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit old.. maybe need some minor upgrade to improve. Overall all ok

    The location, the room is big and comfy

    Stayed in March 2024

  • Reviewed: April 21, 2024

    9.0
    Excellent hotel in a brilliant location
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Parts of the bathroom starting to become a bit dated but understandable given an old hotel. Overall kept in great condition.

    Beautiful colonial architecture, kept really well. Nice pool in courtyard just a pleasure to be in, didn’t want to leave. Location very central, short walk from Malioboro.

    Stayed in April 2024

  • Reviewed: April 20, 2024

    9.0
    I would definitely return to stay longer in this hotel
    • Leisure trip
    • Solo traveler
    • Superior Heritage Queen or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No so big pool

    It has museum, hotel within museum or museum within hotel? Just like to see the architecture and ancient stuff in almost whole building. Good breakfast with various food. Clean, neat and spacious room with balcony. I even had delicious a jar of butter cookies at room table as welcome (love to buy the tea set in the room). Location is near to main train station and the famous street Malioboro. All staff were giving excellent and friendly welcome, being museum tour guide, explaining everything about the hotel history. Front desk staff welcoming me very warm dan gave some friendly chat during my check out. I will recommend this hotel to my family, relatives, colleagues and friends.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    9.0
    The place to stay in Yogyakarta
    • Leisure trip
    • Couple
    • Phenix Executive King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Exceptional, authentic period property, very nice atmosphere and in top condition

    Stayed in April 2024

  • Reviewed: April 7, 2024

    9.0
    Nice and comfortable base for all of our explorations in Jogja and around!
    • Leisure trip
    • Family with young children
    • Superior Heritage Queen or Twin Room
    • Stayed 5 nights

    Western options for breakfast buffet could have been just a bit more (just sweet options).

    Vast breakfast buffet with a focus on Indonesian/Asian options. Very nice pool area to relax and real value for money spa options, well sorted and ample gym. Extremely friendly and helpful staff.

    Stayed in April 2024

  • Reviewed: April 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Legacy King or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was great, staff were very helpfull

    Stayed in March 2024

  • Reviewed: March 31, 2024

    8.0
    well worth a stay
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Could be somewhat more generous with complimentary bottles of water Somewhat disappointing buffet dinner in its quality of foods

    Superb historical building Very well decorated Lovely staff - including those at dining area ( special mention : trainee Iqnab ?)

    Stayed in March 2024

  • Reviewed: March 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Heritage Queen or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing in particular

    Overall it was a comfortable experience. The staff were very courteous, food was nice and service excellent.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    9.0
    Really worth the money
    • Leisure trip
    • Solo traveler
    • Superior Heritage Queen or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The decor is on point but the breakfast buffet really stole the show!

    Stayed in February 2024

  • Reviewed: February 27, 2024

    9.0
    Great hotel, lovely staff
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 3 nights

    Price/quality could have been better. I believe they are expensive because there are only a handful of 5 star hotels in Yogyakarta. Although I believe they deserve their stars, compared to some other hotels in Indonesia I would reconsider paying 80 euros/night.

    The staff is extremely helpful and attentive. The hotel is beautiful and it is well maintained. Our room was nice - nothing to write home about but clean and well equipped.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    7.0
    Decent enough hotel but not enough Western breakfast options and all public areas are smoking!
    • Leisure trip
    • Couple
    • Deluxe Legacy King or Twin Room
    • Stayed 4 nights

    Not enough variety in breakfast options and our room was a long way (outside) from the reception area. Also, the restaurant is set up so that it is open plan with the outside, however, this means that the smokers can pollute everyone's air - inside, outside, poolside! Why should non-smokers be relegated to a small room next to the kitchen with no AC?

    The staff were very pleasant and the external appearance of the hotel is very nice. It is an historic building but our room was a very long way from reception. The food was OK, but the lighting in the bathroom was inadequate and the bed was uncomfortable.

    Stayed in January 2024

  • Reviewed: February 20, 2024

    7.0
    Good and affordable hotel
    • Leisure trip
    • Travelers with friends
    • Superior Heritage Queen or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No comment.

    Polite staff, good breakfast and room are clean and cosy.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Legacy King Room with Pool View
    • Stayed 3 nights
    • Submitted from a mobile device

    We weren’t super impressed by the restaurant. Buffet breakfast is large and fine, but nothing special. Dinner was average. I’d recommend eating out

    Wonderfully atmospheric hotel, with great history to learn about and a good bar. It’s a nice location between station and centre, and a great pool.

    Stayed in February 2024

  • Reviewed: February 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Superior Heritage Queen or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The wake up calls from the nearby Masjids at 4am.

    Old and has a history. Spacious.

    Stayed in January 2024

  • Reviewed: February 8, 2024

    8.0
    Pleasant stay in colonial era building
    • Leisure trip
    • Group
    • Superior Heritage Queen or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Kettle in room didn't work, pool could use a renovation, a bit pricey for such a small room

    Great breakfast with lots of choice, near central station and Malioboro, reception fixed a good car and driver for Borobudur

    Stayed in February 2024

  • Reviewed: February 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 3 nights

    i liked everything most of all the people

    all went well

    Stayed in January 2024

  • Reviewed: February 3, 2024

    9.0
    My visit to Jogjakarta was splendid, thanks to Phoenix for making our stay a memorable one.
    • Leisure trip
    • Family with young children
    • Deluxe Legacy King or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    The ambience, the grandeur, the location

    Stayed in December 2023

  • Reviewed: January 25, 2024

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Superior Heritage Queen or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    General lack of quality management: insufficiently trained personnel little English spoken poor kitchen poor wine (badly stored)

    Good location near centre Quiet spot Colonial heritage building Friendly staff

    Stayed in January 2024

  • Reviewed: January 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing!

    Gym was well equipped. Sauna was lovely. Pool was amazing. Breakfast had huge variety. It’s an older hotel so the infrastructure is older, but the staff is keeping it well. Staff are all very friendly and eager to help with a smile. Bed was great.

    Stayed in January 2024

  • Reviewed: January 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Legacy King or Twin Room
    • Stayed 1 night

    balcony table were broken

    awesome architecture and the vibes. located in the center of city, close to Tugu Yogyakarta.

    Stayed in December 2023

  • Reviewed: January 5, 2024

    9.0
    Fascinating stay as always.
    • Leisure trip
    • Solo traveler
    • Superior Heritage Queen or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The linen was worn out and a bit humid, they need significant replacement especially those on the Heritage Tower.

    I’ve stayed here for so many times and keep coming back. It’a a real classic hotel. Everything was well maintained and functioning perfectly.

    Stayed in January 2024

  • Reviewed: December 28, 2023

    8.0
    Nice ambience with very helpful and friendly staff
    • Leisure trip
    • Family with young children
    • Superior Heritage Queen or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Room in need of renovation

    Historical significance

    Stayed in December 2023

  • Reviewed: December 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Heritage Queen or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    We like the location that near to Malioboro and my office's cousin. We enjoy the hotel but lack of information about the facility (no Jakuzi) also breakfast was not included for that price.

    Stayed in December 2023

  • Reviewed: December 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Extremely beautiful property Friendly staff who tries to help out of their way!

    Stayed in December 2023

Showing 1 - 25

We Price Match
We Price Match
Low rates • No booking fees • Find something cheaper? We'll refund the difference!

Guests also reviewed these properties: