It is next to a busy crossroad, construction site and a hospital, so the noise from the street and ambulances was heard even with closed windows until after midnight. Wifi connection was poor- during 2 out of 4 evenings I couldn't hold a Zoom meeting.

Great location, in a walking distance from the Central Station, train and the light train. Many bus stops around. Tasty breakfast with a good choice of salads, cheese & pastry. Very nice staff. Room was simple, but clean. Always available hot water at the shower and set of cosmetics.

Stayed in March 2024

nice staff. Roseanne very helpful at the desk. Security detail was very courteous and took care of check in and check out at the curb entrance. Security room stored our bags before and after checking or out. A coat I left at the hotel was returned to me by the security personnel. I was grateful. Great breakfast and free parking.

Stayed in February 2024

I was overall very happy to stay here, just one thing that I didn't like. The customer service of the security lady in the daytime needs improvement as well with her attitude to guests... I rented a car and the car park for the hotel (which is free) is in level -3 as the upper 2 levels are for the shopping centre. She never opened the barrier at the front (main entrance) when I needed to stop even for a min (to pick up my family, etc...) I always had to go to the car park 3 levels below and then go through the shopping centre, which takes at least an extra 10 minutes... (At night, there's another security. He was more helpful!)

Good hotel with free parking, which is a great thing in Jerusalem, as it's very hard to find parking... The room service was great, helpful desk staff and the night security (Man) was polite and helpful. There's a small shopping mall below the hotel. The Rav Shefa mall is not far (quicker to go by walk, as there's crazy traffic during daytime).

Stayed in January 2024

We have stayed in this hotel on several occasions over the years. There is considerable improvement in the bed room and bathroom. The food was excellent. All together a greatly improved experience. Well done all at the Jerusalem Gate.

Stayed in January 2024

Just a noise. Because actually they received a lot families they live in the south of Israel.so a lot a lot of children and noise. Also it will really appreciate if they can ask to a cleaner personnel to don't " shout " the morning when they came for cleaning the room

Jerusalem Hotel was really near the station of all the bus. We can eat breakfast and dinner. They prepare for me a dinner box because I arrive really late after the dinner time .so it was really nice and kind

Stayed in November 2023

Excellent location. Easy to get public transport from here.

Stayed in June 2023

Mikvah cold Staff unbearable very very unfriendly

That we can rely on the kashrut

Stayed in June 2023

Everything is old

Location

Stayed in May 2023

one of the bathrooms was brand new the other clearly had not been upgraded although it was adequate

Nice pair of rooms close together with a view over the entrance to Jerusalem. Staff were helpful and the rooms were clean

Stayed in April 2023

The luggage room is very dirty. I never saw anything like that.

The room itself was clean, the corridor looks shabby and tired. For one night is more or less OK.

Stayed in April 2023

The main problem is the locations of the sockets and the switches because they covered by the back of the bed so it was hard to acccess them. The cord of the kettle was very short so I connected it to the socket which covered by the bed..

Generally, the room was clean, equipped and comfortable but the bathroom pivot's door was broken and the saloon's table was cracked.

Stayed in March 2023

Overpriced, but I guess that's the way it is in Jerusalem.

Stayed in March 2023

Unhelpful security guard and kid behind the desk when I wanted to drop my suitcase off at 5am before check-in (as arranged by email before arrival). Shower had a leak. Noisy streets outside even with double glazing. No minyan bc off-season. Wasn't advised of this when queried before arrival via email.

Excellent location for train station and Romema. Comfortable modern room. Nice gesture of some wine and chocolates on arrival. New, powerful shower and modern bathroom. Good breakfast spread.

Stayed in February 2023

location

Stayed in February 2023

staff were rude at times

location and convince

Stayed in January 2023

- room was a loot better then expected only the shower head was installed far to low for anybody taller then 170 cm - in case U have a light sleep the main road next to the hotel will wake u up any now and then - hall looked a bit messy due to the group of Spanish students that invaded it

- Close to train and bus station, the only reason why we booked it - room according to what u expect in this standardized hotel bunkers and why u choose them

Stayed in January 2023

nice

Stayed in December 2022

It took me longer to.get my room then it took me to.get from the PLANE to Jerusalem. I arrived at 5 a.m having not slepped all night, finally got to sleep at 6 and was woken up by staff at 10 to tell me I have to change rooms. Also website said the room had 3 beds and there was just a double bed.

Staff tried hard and was friendly. Nice bottle of wine and chocolates

Stayed in November 2022

The rooms were very nice and clean, but the common areas (hallways, etc.) looked rundown and, in some cases, smelled musty. We spend a week in this hotel and most of the staff are not friendly at all. So, don't expect good customer service. It's simply not one of their goals. I "believe" is a cultural thing...

Location was very good. We train, tram and buses were literally around the corner. Also around the corner you could find different sorts of foods. Very well located, no doubt.

Stayed in December 2022

Hotel was good. Clean rooms, comfortable stay, good breakfast and very near to bus and train stations.

Stayed in December 2022

a little noisy during the day around the corridors

Nice property

Stayed in October 2022

Entrance not clear with construction work going on

Central location, proximity to train station

Stayed in October 2022

Location. Staff.

Stayed in August 2022

Staff were very unwelcoming and not especially helpful. Compared to even a budget hotel in the UK they were poor in this regard. No information was provided at the outset eg how to obtain a key for Shabbat or where to find hot water for coffee. An info pack could be placed in each guest room.

Hotel was clean, attractive, orderly and functional

Stayed in August 2022