Maria was helpful and friendly. The staff who cleaned the rooms and the staff in the restaurant were really great. Wifi was great. Location was great.

Stayed in June 2023

location is far from the Old city

the staff was very friendly and I can tell you that the 2 ladies Merry and Najlaa are very helpful and excellent and polite and they made our stay very comfortable

Stayed in May 2023

Breakfast wasn’t good for me (but it was expected for 25 nis for 2 people), better go to the nearest cafe for a coffee.

Better, than I expected, looks like recently repaired room, good mattress, nice cushions.

Stayed in May 2023

hopeless check-in process (1.5 hour delay), no employee at the front desk in the morning - when quick check-out was needed

great location, especially for returning to the airport (train), good, varied breakfast, good, attentive service in the restaurant

Stayed in May 2023

Hard to find location via Google map, better if there is guidance in the welcome message.

Great location right in front of Central Station! Grateful they accepted checkin at 3:30 am as our flight arrived at that time. Mary at reception was great and she helped us find the bus station to Ein Bokek and Eirat. We could not have found it without her guidance.

Stayed in May 2023

The staff was so helpful and kind, we felt welcomed and cared for. Our bed was comfortable and breakfast was delicious!

Stayed in April 2023

Room was small. Breakfast OK, not as good as other Israeli hotels I've stayed at.

Stayed in April 2023

Bathroom needs recuperation.

Nice room, fine old fashioned furniture. Exellent lokalisation very close to railway station and bus station. Only 2 km to the old town.

Stayed in April 2023

The customer service at the front desk was great. Najla and Maria were both very helpful and friendly. They helped make the stay throughout the short time. All the staff was very helpful and good customer service.

Stayed in April 2023

The A/C does not get very cool.

Awesome location across from the train station in Jerusalem. Thanks Najlah!

Stayed in April 2023

Handy spot next to train station, given our late arrival, and excellent tram stop outside for speedy access to town (otherwise a 30 minute walk). Room was spacious and comfortable and a bath was welcome after long days out. Reception staff were excellent in re-rooming us when we experience a plumbing leak and also in advising us where to access food during Passover closures.

Stayed in April 2023

Mary at the counter is just the kindest receptionist I’ve ever met. She didn’t just help me out with all the little problems I had, but also gave me tips what and how to do in the city during passover.

Stayed in April 2023

Our room was facing a construction site that seemed to be working all night. Drilling woke us up at 6:30 am, and there was no going back to sleep. Breakfast was basic, but we were there during passover. The decor of the common areas was antiquated and a bit oppressive.

Central location (note, the entrance is not from the station-side, so you may need to walk around the block or up about 30 steps). Recently refurbished rooms. We paid NIS499 per night, which was excellent value for money, and this is the basis of our review. Breakfast was included.

Stayed in April 2023

The entrance was not clear. It took us a very long time to find the entrance to the hotel☹️. Room was small.

Close to the train station. Breakfast was okay. The lobby is comfy.

Stayed in March 2023

staff was not extremely friendly. breakfast and dinner were reasonably okay

easy access to the station, many stores and restaurants around

Stayed in February 2023

Mary at the reception was exceptionally friendly.

Stayed in March 2023

Needs to be renowated

Very good location, next to the communication, good breakfast, nice staff

Stayed in February 2023

close to main train station and bus terminal

Stayed in April 2023

The hotel has a lot of mechanical debt, a lot of little things that need to be fixed, things like the first room had a toilet that was loose and leaked. The second room, one of the sockets was loose in the wall, the room door didn't latch unless you pulled/pushed real hard, and the bathroom door wouldn't latch at all. Also the "ada" bathroom would not be very functional for a person in a wheel chair for which it was designed, and it was impossible to keep the entire thing from getting drenched when you showered.

The staff was especially helpful, and quick to fix any problems.

Stayed in March 2023

The breakfast choices were limited. It would be great if the restaurant opened promptly at 6:30 am for travelers who need to leave the hotel early for the airport.

The location was really good for my business travel. The staff at the front desk were very helpful, especially Maria and the other officer who were there when I checked in on the evening of March 29th.

Stayed in March 2023

the building/rooms need a bit of TLC, renovating

for us it was good because near the station and also good price. Nashla and Mary in reception very nice and helpful

Stayed in March 2023

Excellent stay. Moderate standard hotel with good value for money. Personal thanks for exceptional service and personal approach of the receptionist named Najla. In this respect the service quality of Samia and Maria must be highly appreciated as well.

Stayed in March 2023

Very old. Small shower

Clean, nice staff, very central

Stayed in March 2023

some loud music outside

great location. excellent heat and hot water. comfortable bed. 2 tvs in room.

Stayed in March 2023

It was a very good stay. The receptionist Mary was very helpful and could answer all our questions and give helpful recommendations. The breakfast was excellent.

Stayed in March 2023