Food. For a property of this scale and price range, the flavour of the food should be superior. But the breakfast buffet is truly expansive and features a lot of local Kerala dishes which must be appreciated.

Everything. The tranquil setting, the waterfront with benches dotting the water's edge where you can spot ferries and feathered friends all day long, the spotless rooms from where you can watch the sun shimmer and sparkle like diamonds on the Lake Ashtamudi, the coffee shop overlooking the lake, the little gift shop with hidden treasures, the immaculate housekeeping, the scented corridors, the architecture and landscaping, the bathtub and indulgent bath products, and more than anything : the staff and service. My kudos to manager Manik for making us feel safe and cared for. Suraj at the reception the entire housekeeping team and the coffeshop servers , the staff at the front gate etc all made us feel comfortable and pampered.

Stayed in July 2025

Cleanliness to be improved

Property is located at a nice location. It is calm and beautiful

Stayed in August 2025

Personnel using the Rope net secured on the coconut trees are exposed to potential drop objects from the coconut trees. Install net on the top of the trees to prevent falling coconuts.

The staff in all areas are outstanding especially kitchen and housekeeping team.😍

Stayed in August 2025

The day we checked-in I think the property was almost fully booked. They couldn’t give us a proper welcoming and couldn’t assist us properly initially. However later on they apologised for the delay and tried their best to make us always comfortable during our entire stay which I really appreciate.. Thank you Raviz team.

The location was really wonderful with close proximity to Ashtamudi lake. The staff are friendly always ready to cater your needs with utmost priority.

Stayed in July 2025

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Stayed in July 2025

The cleanliness

Excellent.

Stayed in June 2025

Should include more kerala food in breakfast

Break fast was awesome

Stayed in April 2025

Not value for money

Beautiful view , private pool , architecture

Stayed in April 2025

Nothing specific. There could be more variety in food menu.

Excellent location and views. Clean and well maintained rooms. Nice amenities.

Stayed in May 2025

No privacy in the room as the bathroom is without a door, open parking space, overall cleanliness can be improved, breakfast was not great, some dishes were too salty.

Dinner buffet, scenic location, property ambience, the bathroom,, boats

Stayed in April 2025

Everything!

Stayed in April 2025

Swimming pool water is over chlorinated. This made the visibility under water to zero and the water become more harder. Kindly avoid that.

All foods were nice. Regarding the room, one of the room have less colling for AC. Remaining everything was fine

Stayed in March 2025

The taxi service

Dinner spread and breakfast spread were very good

Stayed in March 2025

There was a whole night party which was too loud and was disturbing the sleep.

Good ambiance, clean and nice location.

Stayed in January 2025

Excellent location and food facilities

Hotel staffs are very helpful and self motivated

Stayed in March 2025

It would have been great if the complimentary half hour cruise had a commentary - even if it was a recorded one as the boat moved along.

We were given a warm welcome with seashell garlands and a nice cool drink. We were requested to take a seat and enjoy our drink while they prepared to check us in. Wonderful 👍 Throughout the stay, all the staff were warm and accommodating. We were well taken care of.

Stayed in March 2025

AC temperatures are locked at a particular temperature and you cannot lower it down. The AC vents need cleaning and also the airflow was lower.

Good location

Stayed in March 2025

I didn't like the check-in experience at this hotel. It's something that can make or break your trip. I don't like checking in at 2 PM, but at least they told us about it upfront. I asked for an early check-in, but they never got back to me. I guess the room was booked the day before. When we finally got to our room, it was clear it hadn't been cleaned recently. There were a lot of dead bugs on the pillows. We booked a cottage with a private pool, but the pool was dirty and full of bugs too. Last thing you want to do after checking in at 2 pm is to go around finding/asking staff to clean it and wait around for almost two hours after checking in. First, they sent someone who was new and didn't know what to do (an intern on their first day). After calling housekeeping a few times, they sent someone else who knew how to clean the pool. It was quick and nice once they did it. I don't understand why they couldn't do this before we arrived. After that, things got better. The breakfast was okay, but not as good as other Leela/Raviz hotels in Kovalam. In general the staff didn't seem very interested in helping or being there. They seemed a bit clueless. I really wanted to try lunch at the floating restaurant, which was supposed to open at 12 PM. On the day I checked out, I waited until 1 PM, but it still wasn't open, so I left. They apologized for the inconvenience and gave some complementary touristy souvenirs. I appreciate the effort but doesn't make up for the experience. Overall, the hotel had some good moments, but the start was disappointing and some of the service was not great.

I appreciated several aspects of my stay at this hotel. The property itself was nicely maintained and visually appealing. One of the highlights was the complimentary services they offered, such as high tea and boat rides, which added a touch of luxury to our experience. Additionally, the atmosphere was generally peaceful for most of the time, providing a serene environment to relax and unwind. If you want to eat try the restaurant that's 15 min walk from the place called Meen by Chef Pillai it was a very nice place.

Stayed in February 2025

The tea and coffee were out of an urn and not very tasty. There was an event happening whilst we were there and it was very noisy and busy at the swimming pool one day

Staff were friendly. Nice location with some good restaurants nearby. Good swimming pool

Stayed in February 2025

EXCELLENT

Stayed in February 2025

The food is generally Indian that means it is hard to choose something edible and tasty for the Europeans. Almost no cheese and salami, no yogurt and cottage cheese, the desserts are tasteless. There is no cashew nuts at all, though the hotel is in Kerala where cashew grows in bug quantity.

I liked the pool and the inner space the hotel has in abundance.

Stayed in February 2025

Kollam itself isn't all that. We used it for a stopover but in 3 weeks and lots of hotels, this was our least favourite, mainly due to arriving with high expectations and being let down with the hotel and area. That said, its price point is lower than other Leelas which we now know reflects its lower quality. Wouldn't return unfortunately

Having stayed in a couple of Leela hotels previously we were excited about staying here. Unfortunately we felt this property falls way short. Rooms are tired, the bar area is an after thought, the restaurant is a bit canteen like. As others mentioned it is a popular wedding hotel so the pool area becomes the main event space, so not ideal for relaxing. The reception staff were very helpful when we asked for a different room due to external noise issues.

Stayed in January 2025

Noisy rooms, able to hear hotel reception phone throughout the night.

Friendly staff

Stayed in January 2025

Nice location, attractive decor, comfortable, helpful and friendly staff.

Stayed in January 2025