Very good breakfast

Stayed in March 2024

The bed in my single room was really a bit too small for my taste.

Excellent service. Knowledgeable and helpful local personnel. Beautiful property. Good location. Excellent breakfast. Comfortable bar. Complimentary minibar (soft drinks).

Stayed in March 2024

What an amazing Charme hotel. The pictures don't do it justice in my opinion as you feel welcome, cozy as well as posh all at the same time. My sister and I shared a room - so spacious (twin bed in a separate space and a queen canopy bed) and included the rooftop private patio. A bonus we did not expect! My father's room was queen and equally charming. The rooms and common areas are well-appointed. You are in a high-end place with reasonable prices- considering the location. The breakfast is amazing. The prunes- INSANE. From made-to-order omelets to fruit and meats/cheese/yogurt and beverages. 10 out of 10. The servers are top-notch and are very attentive. The front desk made several recommendations for restaurants- one, about a 5 min walk from the hotel (same street- just a few mins away) was our favorite meal. Close to everything - yet quiet and peaceful, THIS is the place to be.

Stayed in March 2024

We only stayed one night to explore Syracuse. Should have decided to book 2 nights because the city is equally impressive. But it will burn a hole in your budget:)

Hotel is located in a old converted building. In fact there are 2 of them opposite from eachother. We had booked a family suite for 4 persons and we got an immense room. In fact there were multiple rooms, all nicely decorated. Also very convenient to have 2 bathrooms (most familyrooms in hotels only have 1) and 2 complete double beds (elsewhere often a couch, bunkbed or smaller single beds). It was 110% luxury!!!

Stayed in March 2024

The breakfast was a little disappointing. The bowl of scrambled eggs were piled on top of other foods in the warming tray, and were not replaced when empty. The breakfast selection was not as good as other luxury hotels, very limited, fresh cooked, warmed food and fresh fruit options. The server was very friendly and responsive, but I think she was handling all the breakfast guests alone -- the breakfast service could have used more staff. Overall, the hotel's service wasn't what I would expect from a luxury hotel. Staff were very pleasant, but they seemed a bit frazzled and busy. Often, there was no one at the front desk to answer questions, we weren't offered help with our bags on arrival or departure.

The hotel is a very charming renovated palace, with old world touches, and many sitting areas in which to relax. The hotel location is perfect. Right next to the sea, but also very close to the town center. We had a Superior Double room which was ideal. Our room faced a small street, but we had a beautiful view of the sea from our small balcony. The decor in our room was charming, the room was a comfortable size for 2 of us, the bathroom was clean and nicely appointed.

Stayed in March 2024

My only criticism was that the room was a bit small!

Loved the helpful and attentive staff, the ambience, the care taken with the design of the room, the view to the sea and great location.

Stayed in March 2024

Nothing. Everything was excellent.

The breakfast was lovely. All the waiters were very helpful and welcoming. They were always smiling and very efficient. The hotel was lovely. Everything you need and more. The decor is lovely and very peaceful. The sight from the balcony overlooking the sea is breathtaking. I could not have been looked after better by Marcello and Denise. They certainly were amazing. I will definitely come back and highly recommend. Thank you everyone at the hotel x

Stayed in March 2024

Nothing really

Large room and staff kindly upgraded us due to a mix-up with dates....not their fault. We had a lovely view of the sea. The location was excellent, and valet parking whilst expensive worked extremely well. Breakfast was great and the hotel itself is a beautiful example of a boutique hotel. Would happily stay again.

Stayed in March 2024

All good!

Perfect location opposite the sea, room was a great size with lovely decor. Lots of character and a chic theme running through the hotel. Breakfast was wonderful, coffee was delicious! We got valet parking at €30 a day which took the stress out of driving in Ortigia. The town is stunning and well worth 2-3 days of your trip. Amazing good, friendly people, beautiful scenery and the archeological site is 10/10 incredible. We can’t wait to return!

Stayed in March 2024

Everything was fantastic! Especially the breakfast and the kindness of Sabrina and Sonia.

Stayed in February 2024

Business center is small, but who really cares?

Charming hotel with original and beautiful rooms. Efficient staff who recommended the best guide and restaurants. Great breakfast with delicious capuccinos. Perfect location.

Stayed in January 2024

A palace right in the middle of Ortigia, authentic but beautifully restored with all new amenities. The room had a balcony with the view of the Ionian Sea and the town streets. Very nice and helpful staff, great breakfast.

Stayed in January 2024

Beautiful hotel, staff very friendly went out of their way to help with details advice, dinner Recommandations and transport

Stayed in December 2023

Beautiful property inside and out. Very tasteful and grand. The room was luxurious and comfortable. The best thing is the staff. They are delightful and professional. The minute you book this hotel the service you receive takes all of your travel stress away.

Stayed in January 2024

Bicycle maintenance

Outstanding building and room. Very interseting breakfast including traditional fresh "cannoli"

Stayed in December 2023

The person at the front desk recommended a not so good restaurant for us for dinner. We think it would be good to have a few really nice recommendations for your guests.

The two room suite we stayed in, with 3 adults, worked well for our family. It was elegant and comfortable. We would definitely stay again.

Stayed in January 2024

breakfast room a bit dull

location; place is carefully restored

Stayed in January 2024

We had an unavoidable problem with the room. The staff sorted it out quickly to the best of their ability and to a good result but it meant we had to move rooms twice.

Location. Helpful, professional staff. Comfortable facilities. Excellent dinner.

Stayed in January 2024

Well located stylish baroque propety

Stayed in October 2023

the room was a bit "too classic" in design but we did not spend much time there anyway

Location was fantastic and staff was great. Breakfast was also quite good!

Stayed in November 2023

nothing

clean, great location, breakfast delicious

Stayed in December 2023

The breakfast had limited choices of eggs, or cold cuts, but maybe this is just how I am used to. It had many choices of sweets. Plus was the fresh served juice.

Marcello at the front desk was very accommodating and gave us a very warm welcome. As a first impression it counted towards making us feel comfortable. He didn’t disappoint in greeting us goodbye neither! It was obvious he did things per “l’amore”

Stayed in December 2023

Nothing really

Breakfast was a good selection. Staff were very friendly and helpful. Location was perfect, easy walking to see the city

Stayed in November 2023

Beautiful building, charming staff, excellent location and very comfortable . Everything was high quality in a low key, traditional way. Would definitely go back

Stayed in November 2023