San Marco 2257, San Marco, 30124 Venice, Italy
#235 of 369 B&Bs and inns in Venice
Guests' ChoiceBased on 548 hotel reviews
8.3Cleanliness
8.4
Comfort
8.3
Location
9.7
Facilities
8.0
Staff
9.4
Value for money
8.3
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 28, 2024
Carl
United States of AmericaHowever, in your e-mails to clients BEFORE they leave, mention that this is NOT a hotel and that the name of the residence is NOT on the door and to look for a different name and provide the entrance CODE BEFORE ARRIVAL. We mentioned that we would be arriving about 9PM. We came in late by plane and did not look at our texts so had a somewhat difficult time getting in. Not fun walking up and down an alleyway in the rain looking for a hotel. It was only with the help of a passing man who took the time to help - otherwise, we wouldn't know how to get in.
Luca was Very friendly & helpful. Good recommendations for restaurants. Great location, easy to get around the area.
Stayed in April 2024
Reviewed: April 26, 2024
Nikoloz
GeorgiaVery nice person in the reception. Very helpful and friendly. Also, wonderful location.
Stayed in April 2024
Reviewed: April 10, 2024
Shilpa
KenyaIt was very central and staff was very helpful
Stayed in April 2024
Reviewed: April 10, 2024
Saayan
United KingdomNo lift option, no breakfast option.
Location was great and room was clean.
Stayed in April 2024
Reviewed: April 8, 2024
Julie
United KingdomThere wasn't a lift and the hotel is located on the second floor and above.
The location is excellent. Right next to St Mark's Square. Nice bar and restaurant in the Teatro area. The room was small but adequate for our needs.
Stayed in April 2024
Reviewed: April 1, 2024
Dst
United KingdomMould in the shower a little There is no elevator to the top floor Dated and dusty overall could do updating for sure Pictures on the website not reflection of the rooms i feel
Great location if you like hub bub of area right next to marco square 10 mins walk to rialto bridge If you want a more local relaxed place this isnt the one Host was excellent and helpful Location location location
Stayed in March 2024
Reviewed: March 27, 2024
Vinoth
IndiaNo elevator present. Room was provided in third floor. Wont be suitable for old people with knee issues. Rest all were good.
Location of the apartment was very good. Host was very good in sharing local information with maps.
Stayed in March 2024
Reviewed: March 19, 2024
Kübra
TurkeyVery good location, clean apartment, nice and helpful workers
Stayed in March 2024
Reviewed: March 17, 2024
Wilhelmina
United KingdomThere are no lifts so you have to climb the stairs. I was on the third floor. Not recommended for people with limp problems. The description picture of the hotel does not match what it looks like it is in a very narrow lane.
The location was superb. Close to San Marco and St Maria Giglio Boat stations. Also walking distance of all the tourist attractions around San Marco and the Grand Canal areas. The staff was good and offered recommendations of where to eat etc.
Stayed in March 2024
Reviewed: March 9, 2024
Gjenovefa
AlbaniaThe position of the hotel was super,just a few minutes from every point of interes. And the hotel was very clean and the staff very helpful .
Stayed in March 2024
Reviewed: March 4, 2024
Lesley
United KingdomLocation spot on
Stayed in March 2024
Reviewed: February 29, 2024
Talha
United KingdomBedsheets are super uncomfy. Rooms need to be sound proofed a bit more
Generous with coffee and water that is complimentary. Location was amazing! It was relatively easy to get to as well and the hosts provided us with information about many different ways to get there.
Stayed in February 2024
Reviewed: February 25, 2024
Joanne
ItalyPerhaps the bathroom could do with a bit of updating but everything worked perfectly, the shower was great
Excellent location, really near piazza San Marco. The room was spotlessly clean
Stayed in February 2024
Reviewed: February 14, 2024
Michael
United KingdomThe stairs.
Excellent location, comfortable bed.
Stayed in February 2024
Reviewed: February 9, 2024
Patrizio
ItalyFurniture and too many carpets
Location
Stayed in February 2024
Reviewed: January 31, 2024
Richard
United KingdomThe tv was a little outdated so could only watch live tele
Location was perfect, friendly staff, free water and soaps
Stayed in January 2024
Reviewed: January 16, 2024
Mary
United Kingdomno complaints
very friendly and helpful manager
Stayed in January 2024
Reviewed: January 11, 2024
Jojo
IndiaNil
Just ok 👍🏻
Stayed in January 2024
Reviewed: January 9, 2024
Magdalena
ItalyWarm, cozy, well situated apartment with all needed comforts.
Stayed in January 2024
Reviewed: December 11, 2023
Sorin
RomaniaThe entrance and the road to my room inside
Is warm in the room
Stayed in December 2023
Reviewed: December 10, 2023
Estelle
South AfricaEntrance in a small dark alley.
Received a map of Venice when I booked in at reception and he explained/guide me on the map where the main attractions were, much appreciated!! Also got a bottle of water everyday in the room. Room, bathroom very clean. Clean white bed linen and towels. Staff friendly and very helpful. Very secure with electronic key to room and entrance to building
Stayed in November 2023
Reviewed: December 8, 2023
Syed
United States of AmericaThe guy who checked us in was rude. Gave us a whole lecture because our 2 year old was crying . We had travelled all day and she was hungry and he gave us a whole lecture about how we need to take her out of the hotel if this happens during the night . Not something you want to hear when you have just arrived .
The room was spacious and cosy.
Stayed in November 2023
Reviewed: December 6, 2023
Aishling
IrelandThere were quite a lot of stairs with no elevator, just to keep in mind for older people travelling, or families with lots of luggage etc, it's a little it of a workout!
Location was great and the staff were very helpful and friendly. Room was spacious
Stayed in November 2023
Reviewed: November 29, 2023
Michael
United States of AmericaThe room was small and without a view. The bed was uncomfortable.
The staff was very friendly and helpful.
Stayed in November 2023
Macclesfield, UK
Frauenkirchen, Austria
Lynchburg, USA
Brienz, Switzerland
Waco, USA
Nagar, India
Cigognola, Italy
Teulada, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content