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  5. Reviews of Hotel Esperanza

Reviews of Hotel Esperanza This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via dell'Inferno 3, Tornabuoni, 50123 Florence, Italy

#352 of 372 hotels in Florence

Guests' Choice

Review Score

Based on 231 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.2

  • Location

    9.5

  • Facilities

    6.8

  • Staff

    8.8

  • Value for money

    7.5

  • Free WiFi

    7.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Should have a net over the window as it’s warm and we needed the window open, which caused a lot of mosquitoes to get in and bite. Should also consider adding some more lights? Either bed lamps or anything. Now it just had one big lamp which was annoying at nighttime.

    The place was nice, clean, and had a newly renovated bathroom which was really nice. The staff was very friendly and allowed us to store our luggage even though we arrived 4 hours before check-in.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location wise was very good, although needs improvement on facilities such as bathroom but, if was clean. The staff named Egle was really helpful and kind enough to assist us with our luggage

    Stayed in March 2024

  • Reviewed: March 23, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The room was old and the bathroom was really small.

    Gentlemans in the Reception were really helpfull and kind. Hotel location is perfect.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    8.0
    Great location and good value.
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 1 night

    Very cramped space, not a lot of room in the bathroom.

    It was in a really central location. The room was quite small, but it served its purpose as a place to sleep. No elevator, but the walk up was not bad with carry-on luggage.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Close to everything
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    If mobility is a problem this is not an ideal hotel. quite a few steps to walk up, but you kind of expect in an old building. the bed also had a strange orientation, but not a big deal.

    Well located to the tourist area and the train station. Reception was more the welcoming. if you are a smoker there was a private terrace.

    Stayed in March 2024

  • Reviewed: March 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is no elevator, and the stairs are high

    The room is clean and tidy, and the hotel is in a good place

    Stayed in February 2024

  • Reviewed: March 10, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    the entrance was off an alley way,

    location was excellent. very central in Florence, all the main attractions are nearby.

    Stayed in March 2024

  • Reviewed: February 27, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    not enough hot water to wash your hair or take a shower

    Really nice location, close to the main sightseeing spots

    Stayed in February 2024

  • Reviewed: February 1, 2024

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The need for bathroom renovations, particularly for the shower, suggests potential issues with cleanliness or outdated facilities. This can affect the overall satisfaction of guests.

    The biggest advantage of the hotel is its location and an easy access to the main attractions of Florence. The biggest minus is that it doesn't have an elevator and you need to carry on the huge luggage with you. The staff is friendly and helpful.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    7.0
    Very central and helpful staff. I recommend!
    • Travelers with friends
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    As a student, i booked this hotel with my friend and the room is quite small, the baggages were all over the place we could not walk inside the room.

    The location was 10/10. Very central. The staff was very helpful when checking in and out,Ingele from the reception helped us with the baggages. I would recommend for a short stay.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    There was not enough hot water for all and a few mosquitos..

    Location

    Stayed in January 2024

  • Reviewed: November 28, 2023

    8.0
    Perfct price, perfect location, amazing staff.
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There is supposed to be free breakfast. I didn't see it out, but I also didn't ask, so I am not 100% sure. But that's on me. Also, there was some minor maintenance issues, but I understand the building is older and this was not an expensive stay. I highly recommend this hotel.

    Great locations, friendly staff, and the room was much larger than expected. This place is very clean and accommodating. The hotel is conveniently located between the train station Florence Santa Novella and the other main attractions.

    Stayed in November 2023

  • Reviewed: November 12, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Super thin walls. Was woken up twice by the lady next door having some fun… Bathroom very old.

    Great location and okay room. Friendly staff.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The light is broken, it’s not good

    Stayed in October 2023

  • Reviewed: October 25, 2023

    8.0
    Very nice room
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    No elevator.

    Plenty of space for 3 people. Large bathroom. A/C. Quiet.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    7.0
    Good location, staff at the reception was great.
    • Business trip
    • Couple
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Small rooms, too close to other rooms that you can hear noise

    Location

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Would stay again.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 4 nights

    The doors had weird locks. The should probably reinstall them.

    The bathroom was nice and clean.

    Stayed in September 2023

  • Reviewed: October 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Not isolated, could sleep well because of the noise from other rooms and staircase. No elevator - although that wasn't an issue for us

    Location is good, room was decent, polite and helpful personnel.

    Stayed in October 2023

  • Reviewed: October 21, 2023

    7.0
    For the price the location and accommodations were good
    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A little out dated. Although location was great the walk up is in kind of an alley. Stairs, steep stairs. But most if not all buildings only have stairs.

    The location was great to see all the sites. Walking distance everywhere. Staff was helpful.

    Stayed in September 2023

  • Reviewed: October 16, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No breakfast offered. Smelled like mildew

    Fridge.

    Stayed in September 2023

  • Reviewed: October 15, 2023

    7.0
    great stay, good value for money, a bit more space would have been nice.
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 3 nights

    room was very small ( it was a twin room) with not many surfaces for storage especially in the bathroom which was a wet room style which meant everything got wet when showering

    great location, friendly staff, great value for money, not too noisy.

    Stayed in October 2023

  • Reviewed: October 13, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    When they cleaned they did not change the towels, there was not place to hang them so they were all the time wet

    Super big bathroom!..

    Stayed in October 2023

  • Reviewed: October 4, 2023

    7.0
    If you dont have problem with steps and dont have heavy luggage it is good.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No elevator . Many steps. No breakfast.

    Location was good. Reception staff was great.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower wasn't great. A little tired and old.

    Good location, value, clean, tidy. Friendly staff

    Stayed in September 2023

Showing 1 - 25

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