Viale Mazzini 12, Ortigia, 96100 Syracuse, Italy
#21 of 52 hotels in Syracuse
Guests' ChoiceBased on 307 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.7
Facilities
8.5
Staff
9.0
Value for money
8.0
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 6, 2024
Jean-luc
FranceLocation & parking
Stayed in May 2024
Reviewed: April 29, 2024
Richard
United States of AmericaGreat facilities and location. Staff were excellent especially a bellman named Mr Goodluck! Enjoyed my stay. Easy parking.
Stayed in April 2024
Reviewed: April 29, 2024
Mark
AustraliaOld world charm in a fantastic location
Stayed in April 2024
Reviewed: April 28, 2024
Brian
United States of AmericaNothing.
The location is superb, at the entrance to Ortigia. The room was small but elegant with a balcony and beautiful view. The staff were all very pleasant.
Stayed in April 2024
Reviewed: April 24, 2024
Benjamin
United States of AmericaCan’t think of a thing.
Beautiful hotel right on the marina. Incredibly well appointed with an old time feel. Staff was very helpful in every way. Roof top restaurant was terrific. Highly recommend.
Stayed in April 2024
Reviewed: April 17, 2024
Pauline
SwitzerlandCentrally located with parking. Loved breakfast on the top floor overlooking the bay.
Stayed in April 2024
Reviewed: April 16, 2024
Jean-gaël
Francegreat location and great panoramic view from the terrace
Stayed in April 2024
Reviewed: April 14, 2024
Stephen
United KingdomThe bathroom was tired. The toilet pan was loose in the floor and the bath and sink plugs were not work g properly. Shower head would not stay in position. We were in room 205.
Superb location and parking facilities. Staff and attention to detail was outstanding.
Stayed in April 2024
Reviewed: April 14, 2024
Antoinette
United Arab EmiratesExcellent service, friendly staff, comfortable lovely rooms
Stayed in April 2024
Reviewed: April 13, 2024
Bilge
TurkeyRoom is a little bit smaller than ı expect
Excellent location, amazing personel
Stayed in April 2024
Reviewed: April 13, 2024
Stamat21
Bulgariabreakfast was great . staff helpful. rooms are clean and cosy
Stayed in April 2024
Reviewed: April 6, 2024
Greg
United States of AmericaThis hotel is perfectly situated by a marina in a quiet area of the island, yet within walking distance to everything. The hotel is absolutely beautiful, and the staff are very friendly and helpful. The breakfast is excellent and located on the top floor overlooking the water. Our rooms were beautiful with all the wood and tile/marble floors. This hotel is where we will definitely stay on our next trip to Ortigia.
Stayed in March 2024
Reviewed: April 2, 2024
Yazen
United Arab EmiratesShower and bathtub very old fashioned. Green light lamp too bright, disturbing sleep. Breakfast good but could be improved with better variety of non-sweet options (too much focus on sweet tooth).
Nice building, both from outside and inside. Lots of detail inside, especially art and artefacts. Excellent location in front of marina, direct access to town, parking in front.
Stayed in March 2024
Reviewed: April 2, 2024
Meena
United States of America1. We were not allowed to control AC in room 2. No glasses plastic or other in the room 3. Mini single water bottle for 2 people to share per day. 4. Did not care for the strong diffuser smell all over 5. Minor issue- No conditioner supplied, fortunately the front desk found one. I thought all 5* hotels offer it.
Location, helpful staff.
Stayed in April 2024
Reviewed: March 28, 2024
Terry
United States of AmericaNothing. Best hotel we stayed in during or 2 weeks in Sicily.
Nice to walk down the third floor hallway to an awesome breakfast. Seaffront location perfect. Dinner in the restaurant was excellent. Attendant who parked our car did well.
Stayed in March 2024
Reviewed: March 13, 2024
Leah
United States of AmericaThe beds were a lil hard. We paid for a sea view but the trees block the view. So think the 1st floor room should be charged as see view since the trees have grown so large.
View from the roof. Perfect location to everything. Private parking and breakfast. My son loves the omelettes.
Stayed in February 2024
Reviewed: March 12, 2024
Dori
MaltaRoom was a bit dated, and can do with a revamp. Also, I think the rooms have very thin walls, and we could hear movement on top of us, as well as from outside the room and nextdoor.
Lovely hotel in the middle of Ortigia, right by the sea. Also super central to shops, the market and restaurants. Hotel room was a bit dated, but the lobby area room waa gorgeous. The breakfast was basic, but good. Lovely open views in the breakfast / dining area.
Stayed in March 2024
Reviewed: March 6, 2024
Jon
ItalyThere was nothing we didn't like! Everything was wonderful!
We loved the views all around! The restraunt for breakfast and dinner was delicious. The staff was so professional, accommodating, and friendly! The proximity to old city was exceptional and the parking facility was quite convenient!
Stayed in December 2023
Reviewed: February 23, 2024
Katherine
ItalyWe liked and appreciated everything!
ALL the staff was exceptional in every way. Breakfast buffet was excellent with a nice variety of European & American... View from the roof restaurant & terrace is a wonderful combination of harbor and view of the historic rooftops. Location was super.
Stayed in February 2024
Reviewed: February 20, 2024
Kevin
United States of AmericaLoved everything!
Beautiful hotel in great location with reasonably priced surface parking right in front of hotel. Great breakfast in rooftop restaurant.
Stayed in February 2024
Reviewed: February 18, 2024
Tojo
FranceGreat service and amazing location. View from the restaurant is very special. I loved breakfast with the view of ocean & the city of Ortigia. The staffs were very responsive for my mother's special assistance with her wheelchair from the moment of reservation.
Stayed in February 2024
Reviewed: January 30, 2024
Ossi
Finlandnothing
Luxury atmosphere immediately when stepping in. Front desk staff very helpful, solving many transportation problems. Nice room and bath, impeccable clean. Everything 5 stars, and so was breakfast. Hot items made to order, otherwise good buffet. The breakfast was served on top floor restaurant, with awesome sea view. Location was perfect on the northern tip of Ortigia, short walk to main sights and many restaurants.
Stayed in January 2024
Reviewed: January 22, 2024
Erik
EstoniaEverything about this property was first class. The front desk was friendly and helpful, the restaurant was amazing and the location could not have been better!
Stayed in January 2024
Reviewed: January 20, 2024
Malcolm
SwitzerlandRestaurant on top floor had excellent food and wonderful view.
Stayed in January 2024
Dublin, Ireland
Schiefling am See, Austria
Beberibe, Brazil
Berkenthin, Germany
Zacatecas, Mexico
Ygos-Saint-Saturnin, France
Oliena, Italy
Durrës, Albania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content