Viale Milton 95, 50129 Florence, Italy
#165 of 372 hotels in Florence
Guests' ChoiceBased on 184 hotel reviews
8.5Cleanliness
8.9
Comfort
8.8
Location
8.7
Facilities
8.5
Staff
9.4
Value for money
8.4
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 7, 2024
Jose
United States of AmericaProperty seemed a little bit old, but well mantained.
Great breakfast and friendly/helpful staff.
Stayed in April 2024
Reviewed: March 30, 2024
Ray
GermanyThis is a standard hotel with not a lot of upgrades and has seen better days.
The staff is great and makes you feel comfortable. The breakfast is good too. Nice selection of drinks in the hotel shop. Flexible room arrangements.
Stayed in March 2024
Reviewed: March 22, 2024
Frances
United States of AmericaThe staff was outstanding. The breakfast was phenomenal. The building was charming.
Stayed in February 2024
Reviewed: March 18, 2024
Irini
GreeceThe hotel was under construction which caused a constant trouble with our sleep during afternoon hours due to the trembling walls and the loud workers.
The majority of the staff was very friendly and helpful. The breakfast was very nice and the facilities really good. The room was also great with a large bed. The neighborhood quiet with lovely cafes nearby.
Stayed in February 2024
Reviewed: February 22, 2024
Peter
United KingdomLocation was perfect. Good breakfast and clean, big room. Lovely ceiling!!
Stayed in February 2024
Reviewed: January 30, 2024
Anita
LatviaI would like a better hairdryer, very inconvenient to use.
Good service at the registry. Good breakfast with sufficient offer.
Stayed in January 2024
Reviewed: January 13, 2024
Wyn
United KingdomNothing ..
Beautiful rooms the staff where perfectly helpful A very quiet location walking distance to the buzz of the city ..
Stayed in January 2024
Reviewed: January 13, 2024
Barazandeh
Iran- The table and chairs in the room are very old and should be replaced - There is noise from other rooms in the bathroom - The bathroom shower is fixed and does not have a shower tray - Water was not charged daily
- The room was clean -The staff were polite - Breakfast was great and the breakfast service staff were good, fast and polite - Air conditioning was good - The location of the hotel was good, It was a 20-minute walk to the city center.
Stayed in January 2024
Reviewed: January 7, 2024
Nasseredine
FranceThe shower is a bit narrow for a deluxe room.
Stayed in January 2024
Reviewed: December 27, 2023
Špela
SloveniaThe air conditioning/heating system is so incredibly loud you can't sleep or be in the room while it's on. The shower has a fixed faucet which is pretty unpractical if you're not a huge basketball player.
The location is great, very close to center, 15 minute walk, the tram station is just a few steps away, too, and for a cost of one ride 1.70eur you're in the center in no time. The hotel is clean, the stuff is very nice.
Stayed in December 2023
Reviewed: December 8, 2023
Akaninyene
Czech RepublicIn my opinion, everything about the room was very comfortable and the staff was great, especially Elizabeth who spent time chatting with us.
Stayed in December 2023
Reviewed: November 19, 2023
Amanda
United KingdomBreakfast was fantastic and very helpful staff.
Stayed in October 2023
Reviewed: November 5, 2023
Sebnem
TurkeyWe liked everything about the hotel:)
The staff were very polite and helping. The breakfast was super good. The croissants and the pancakes were delicious. There were everything you hope for in a breakfast. We had reservation for a standard room, but they told us since they will upgrade our room to superior with no cost. The upgraded superior room was absolutule beautiful , it had a roof window that looked to the sky. The room was very big and had everything wee need in it. It was very clean. The best thing about the hotel was that the people that worked in reception and the whole staff we very friendly and warm and helping always. They answered all our questions very eagerly and warmly:) Location was also very good. 15 minutes walking distance from the Duomo and 2 tram stops from the Santa Maria Novella Train Station.
Stayed in November 2023
Reviewed: October 15, 2023
Caroline
CanadaRoom was so small and bed so small. A little noisy can hear other rooms. Wear earplugs
Breakfast was good. Good location close to tram
Stayed in September 2023
Reviewed: October 7, 2023
Yvonne
United KingdomIf you didn't want to head into town there wasn't really anywhere within the local vicinity to eat.
Hotel and staff great. Lovely breakfast and a couple of minutes from the tram stop.
Stayed in October 2023
Reviewed: October 1, 2023
Sai
IndiaThe breakfast spread was good but could have included more fresh fruits and vegetarian options
Really good location close to the center of the city. Was easily accessible due to the tram station close by. The old part of the city was also within a walking distance of a couple of kilometers. The hotel had very spacious, well maintained rooms and helpful staff.
Stayed in September 2023
Reviewed: September 29, 2023
Eric
United States of AmericaBedroom furniture a bit worn and felt dated. Due to one-way streets and traffic flows, hotel location a bit tricky to find the first time (definitely avoid trying to find it in the dark: having a good functioning GPS system helps)
Generous and diverse breakfast offerings, bed very comfortable and bedroom very quiet, very helpful front-desk staff, located near to one of the tram lines and right near the edge of the ZTL, so walking into old-town takes little time. For some really good pizza, try Penta Bistrot three blocks away.
Stayed in September 2023
Reviewed: September 18, 2023
Marie
United KingdomYou didn’t get proper cups in the room, only paper ones and the furniture was quite old, worn and dated. It definitely needs an uplift.
It was within walking distance of the city and they offered a good breakfast. The staff were welcoming and friendly.
Stayed in September 2023
Reviewed: September 11, 2023
Sonia
PakistanCan’t think of anything
Breakfast had good pastries and all the basics. It was very close to a tram station which connects to the centre, as well as being walking distance to the centre (15-20 mins)
Stayed in September 2023
Reviewed: September 10, 2023
Lyn
AustraliaThere weren’t many restaurants close by (but we gound one which was very good - The Social Club.
The room was very comfortable & the staff were very good. We would especially like to mention zMohammed who was friendly, efficient and caring. When I was struggling with a sore ankle, he gave me an ice pack & showed me where to get the lift to aboid using the stairs.
Stayed in September 2023
Reviewed: September 9, 2023
Limor
IsraelThe staff is lovely, the room decor, clean room, great breakfast and the cosy essense of this hotel
Stayed in September 2023
Reviewed: August 31, 2023
Nigel
United KingdomStaff were excellent
Stayed in August 2023
Reviewed: August 20, 2023
Malakat
FranceI liked the space of the room, cleanliness, organization of the staff, and the quietness of the area which was very convenient. It was amazing for my family because it had a private parking spot which was quite helpful. The breakfast was beyond amazing and it was quick to access the city through the tram which was straight close to the hotel. The movement inside the hotel was very easy and finding the hotel was so easy. My family and I enjoyed it so much.
Stayed in August 2023
Reviewed: August 19, 2023
Martin
United KingdomNothing
Secure parking, helpful reception staff, relaxed breakfast (great coffee !)
Stayed in August 2023
Champéry, Switzerland
Zell am See, Austria
Loutra Edipsou, Greece
Contagem, Brazil
Mestre, Italy
Budapest, Hungary
Campbell River, Canada
Washington, D.C., USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content