Lungarno Della Zecca Vecchia 18, Santa Croce, 50122 Florence, Italy
#226 of 372 hotels in Florence
Guests' ChoiceBased on 250 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
8.7
Facilities
8.3
Staff
9.1
Value for money
7.9
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 13, 2024
Max
NetherlandsThe management gave us a wonderful surprise for our 20th wedding anniversary, thank you so much!
Stayed in April 2024
Reviewed: April 2, 2024
Lulu
IsraelEvery thing was perfect
Stayed in March 2024
Reviewed: April 1, 2024
Rosica
BulgariaThe room is very small. The bathroom is very small.
Stayed in March 2024
Reviewed: March 29, 2024
Georgi
BulgariaThe room could be small for people with lots of luggage, but for us this was not important as we spent the whole day out.
The staff were very friendly, always helpful and smiling. Especially Brikena who helped us with few requests late in the evening. The bed was very comfy, the room is quiet and you can really recover after the long stroll around Florence's marvels. The food at breakfast was good for an average European city, but for Italia it could be a bit more tasty (we have visited 12 regions of Italia over the years and feel like Italian food could be among the best in the world). The design and atyle of the hotel is interesting.
Stayed in March 2024
Reviewed: March 27, 2024
Larry
United Kingdom.
Staff were always ready to help with a smile. Location is also great.
Stayed in March 2024
Reviewed: March 23, 2024
Terence
Switzerlandwonderful staff (knowledgeable and helpful) and breakfast
Stayed in March 2024
Reviewed: March 21, 2024
Aaron
NorwayNo significant issues with the hotel.
Great location & friendly staff who went beyond expectations to make sure my stay was comfortable. The daily breakfast was great with many options of food.
Stayed in March 2024
Reviewed: March 7, 2024
Cristian
BelgiumVery small room and not so tasty brakefast.
Stayed in December 2023
Reviewed: March 6, 2024
Dunne
United KingdomNo music in the resting areas, should play Italian artist music to relax!
The staff were very very friendly, cleanliness. Alasandra and Meli just a massive call out to them both who made our stay out of this world.
Stayed in March 2024
Reviewed: March 3, 2024
Helen
SingaporeEvery thing was good till we got told off at front desk that delivery food is not allowed?
Stayed in February 2024
Reviewed: February 22, 2024
Richard
United KingdomPillows on the bed were a bit thin.
Breakfast was excellent, and very helpful staff. One of the waitresses cooked a special breakfast cake which was delicious.
Stayed in February 2024
Reviewed: February 19, 2024
Muhamad
Malaysiathe room a bit small.
location and the facade
Stayed in February 2024
Reviewed: December 30, 2023
Hideki
United KingdomIt’s a nice hotel but I’m not sure how they got 5 stars, it’s simply not a 5 star standard.
Stayed in December 2023
Reviewed: November 20, 2023
Crandall
United States of AmericaDistance to center city.
Excellent restaurant.
Stayed in November 2023
Reviewed: November 11, 2023
John
United KingdomNo milk in room until requested.
Almost everything
Stayed in November 2023
Reviewed: November 4, 2023
Francis
SwitzerlandGreat hotel at a good price.
Stayed in October 2023
Reviewed: October 31, 2023
Waleed
EgyptLocation and staff are perfect
Stayed in October 2023
Reviewed: October 21, 2023
Montuckee
United States of AmericaA bit far off the beaten path. Definitely a 20 minute walk to Pointe Vecchio. Bed was a bit stiff. Shower water would spill out onto the floor.
The breakfasts were amazing. The staff is extremely friendly and kind - especially Luca in the dining room. Room was clean and well appointed.
Stayed in October 2023
Reviewed: October 14, 2023
Kelly
NetherlandsNice hotel across from the Arno and near Santa Croce. Friendly and accommodating staff.
Stayed in October 2023
Reviewed: August 18, 2023
Lisa
United KingdomBar prices a little expensive 30mins walk from train station
Staff very friendly. Very good breakfast. Very well located for sites
Stayed in August 2023
Reviewed: August 12, 2023
Samir
BelgiumIT’s little far from the center, cars are not allowed in Center.
good rooms
Stayed in August 2023
Reviewed: June 27, 2023
Moody
United States of AmericaNeeded the AC since it was so hot but it was actually set too low 60° & couldn't be controlled except to turn off & it turned back on shortly. Good temp for hot part of the day but too chilly at night. Please give guest room temp control or set to 67° Also, we reserved a triple room which had a convertible sofa bed for my son but room needed to be a little larger to accommodate moving around since seating was occupied
The Hotel is at the end of the central tourist area right on the river so we were in close walking distance north to a smaller restaurant area without the loud huddle & bustle of main tourist srea. But also only a 10-25 walk to all the main attractions like the Uffizi & the Duomo heading down river. It was very hot during our stay so the AC was definitely needed & the room decor & bathroom were nice. Constanza & the other young receptionist were helpful & responsive for dinner reservations, suggestions. Although tipping isn't the same as in US, I would have given her more but ran out of Euros. Breakfast was great, as it had a great selection of food for all tastes, you could request a hot beverage of choice & order pancakes or a specific omelet. The staff was attentive & social
Stayed in June 2023
Reviewed: June 26, 2023
Steve
United KingdomGreat room and facilities
Stayed in May 2023
Reviewed: May 4, 2023
Giovanni
Canadavery clean, the staff where excellent Leonardo, Katia, Lionel, Matteo, I’m forgetting some names, the breakfast was excellent, the bar service impressive 👍🏻👍🏻👍🏻👍🏻
Stayed in May 2023
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