Via Faenza 7, San Lorenzo, 50123 Florence, Italy
#114 of 372 hotels in Florence
Guests' ChoiceBased on 317 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
9.8
Facilities
8.7
Staff
9.6
Value for money
8.8
Free WiFi
9.1
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 15, 2024
Denise
MaltaThere are a lot of stairs which I think would have been a problem for some people .
Very clean . Good location . Breakfast could have been better . More variety . Dining area a bit cramped . Alessandro the receptionist was extremely helpful and knowledgeable .
Stayed in April 2024
Reviewed: April 2, 2024
Borchard
United States of AmericaRooms a little small compared to American Hotels but likely very good for typical hotel in Florence.
Staff was very helpful and friendly. Breakfast was good albeit European style. Great location for Duomo and Ufizzi.
Stayed in March 2024
Reviewed: March 30, 2024
Steven
United States of AmericaNothing
Central location, high quality breakfast, wine availability, great staff, extremely clean. 24 hour front desk staff that will also help you with a glass of wine.
Stayed in March 2024
Reviewed: March 15, 2024
Jeffrey
United States of AmericaI didn't like that they still use old school keys and there was only one. That makes it a bit inconvenient to split up and do different things around town.
The staff was very attentive and friendly. The breakfast was pretty good as well.
Stayed in March 2024
Reviewed: March 13, 2024
Jozef
Czech Republiccheckin and communication.
Stayed in March 2024
Reviewed: March 7, 2024
Lise
CanadaNothing really Maybe more diversity for breakfast such as pancakes, scrambled eggs/sausage, bananas etc.
Welcoming,very friendly desk staff. They kept our luggage while we went to cinque terre. Nice clean room, good daily housekeeping and free toiletries Small Breakfast included No elevator but not a big deal for us Close to train station, landmarks and shops We certainly recommend this hotel
Stayed in March 2024
Reviewed: February 19, 2024
Per
SwedenSomewhat limited breakfast options.
Great location and staff.
Stayed in February 2024
Reviewed: February 12, 2024
Steve
United States of AmericaLocation and friendly, helpful staff
Stayed in February 2024
Reviewed: January 20, 2024
Marrufo
MexicoNo elevator
Everything was great, nice and clean room, staff was very kind, excellent location. Very comfortable
Stayed in January 2024
Reviewed: December 24, 2023
Dileep
United States of AmericaMosquitoes - we didn't know and in the night our daughter was bit in multiple spots.
Great location, clean facilities, excellent breakfast.
Stayed in December 2023
Reviewed: December 11, 2023
Path
GreeceStaff was amazingly friendly and helpful, excellent location. Rooms was very clean! Magnificent stay
Stayed in December 2023
Reviewed: November 7, 2023
Mylene
CanadaThe shower was broken. We could not switch from the rain ceiling shower head to the other handheld tool and vice versa. The hotel employees pretended it was not broken but the digit allowing the transition was totally broken. The hotel employees knew about it and gave us a pair of tweezers. That allowed us to use the shower head that time. But we struggled with that the rest of our stay. The hotel should stop all this circus and have the shower repaired.
Stayed in November 2023
Reviewed: November 2, 2023
Pearl
United States of AmericaExcellent location, clean, staff friendly, breakfast great We ll stay there again
Stayed in November 2023
Reviewed: October 26, 2023
Ruel
United States of AmericaCould be a little loud
Proximity to everything
Stayed in October 2023
Reviewed: October 22, 2023
Serhat
TurkeyIt's a little difficult for families with children because there are a lot of stairs in hotel.
Hotel and room were very clean. Hotel staff were friendly and attentive. Good location. breakfast was nice
Stayed in October 2023
Reviewed: October 21, 2023
Lonna
United States of Americacould have been larger room.
1. Great location 2. Awesome desk man operating the hotel 3. Excellent restaurants just below the hotel on the street.
Stayed in October 2023
Reviewed: October 19, 2023
Quinlan
United States of AmericaThe breakfast was fine; indistinguishable from other hotels with a lower price point. But the staff there helpful and friendly as well.
The room was extremely spacious, the bed was comfortable, and the shower was also spacious with good pressure. The location couldn’t be beat; right in the middle of restaurants and shops yet our room was very quiet at night. Convenient parking. The staff were friendly, professional and helpful. I would stay there again.
Stayed in October 2023
Reviewed: October 16, 2023
Kimberly
United States of AmericaNo problems or dislikes. I would stay here again.
Location was excellent, so close to the Duomo and short walks to the art museums. Breakfast buffet was well appointed with everything you could ask for. Reception staff, Francesca, was so helpful and kind. We used the luggage storage as well which had a dedicated room which was great. The street the hotel is located on is lively and safe with great dinner restaurants only 6 steps from the hotel entrance.
Stayed in September 2023
Reviewed: October 15, 2023
Monica
United States of AmericaI like everything.
Very nice bed setup, linens and bath. Excellent air conditioner. Nice staff and good continental breakfast. Great location too!
Stayed in October 2023
Reviewed: October 11, 2023
Jelena
ItalyElegant clean rooms, great location! But, above all, I have appreciated the staff - they are friendly, helpful and honest people. And, thanks to their kind reccomendation, we have also discovered a great restaurant that serves vegetarian food. Very pleased with my stay there. Highly reccomended!
Stayed in September 2023
Reviewed: September 27, 2023
Kennedy
United States of AmericaSmall room. No elevator. Simple cold breakfast. Somewhat limited selection.
First and foremost the staff was exceptional. We would particularly like to thank Alessandro at the front desk as he was friendly, welcoming, helpful and informative. He took a great deal of time with us helping find our way through Florence to the car rental agency and provide great directions on where to park after we picked up the car. He was a wealth of information and just fun to talk with. He was superb and the other front desk folks and breakfast room staff were very good as well. The location is great - very close to the main sites such as the Medici Chapel and the Duomo. The whole hotel was spotlessly clean.
Stayed in September 2023
Reviewed: September 27, 2023
Filomena
CanadaThe location was great. It was easy to get to all major attractions.
Stayed in September 2023
Reviewed: September 16, 2023
Hannah
United States of AmericaVery clean, staff was nice and accommodating, and great location for sightseeing! I would definitely recommend and stay again!
Stayed in September 2023
Reviewed: September 8, 2023
Assel
KazakhstanGood location, near train station and touristic zone, restaurants & museums. Excellent breakfast. Bathroom is nice & clean. Normal wifi connection. Reception is in hotel ( nowadays it is became a big advantage). Quiet room.
Stayed in August 2023
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