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  5. Reviews of Puteoli Palace Hotel

Reviews of Puteoli Palace Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Campi Flegrei 30, 80078 Pozzuoli, Italy

#11 of 15 hotels in Pozzuoli

Guests' Choice

Review Score

Based on 41 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.8

  • Location

    7.8

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    8.1

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Showing 1 - 25

  • Reviewed: January 1, 2024

    9.0
    Wonderful and friendly
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    not applicable

    The room was spacious and extremely clean. it had all the items mentioned.

    Stayed in December 2023

  • Reviewed: September 22, 2023

    8.0
    Very good place to stay right outside Naples
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Room has LED ambient lights that sometimes are not enough and it mights seems a bit dark

    A freshly renewed location with very good friendly staff and the hotel has all The accommodations you might might need. Good value for money

    Stayed in September 2023

  • Reviewed: September 5, 2023

    9.0
    Perfect for a few days!
    • Leisure trip
    • Group
    • Comfort Double Room
    • Stayed 3 nights

    What could be added to the hotel's offer is the possibility to rent a bike or a car. There are long distances in Pozzuoli. Of course walking is nice and there is nothing wrong with that, but the buses don't come on time, so renting a car would be better.

    Everything was fine, staff was nice. Lovely people, excellent food. Wonderful view of the sea. You can admire the sunset from the room.

    Stayed in September 2023

  • Reviewed: August 6, 2023

    8.0
    Lovely stay
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Their breakfast buffet was poor and didn't look fresh, and no extra milk options, I.e. soya milk, etc. Just a few small suggestions: •add somewhere to put toothburshes in the bathroom •change the bathroom doors (atleast in the room we stayed in) it was very revealing, so we didn't have very much privacy in the bathroom •The hanging space for clothes was 8a little uncomfortable but, still really nicely redone!

    The hotel has recently been refurbished and is clean, smart, and very welcoming, and the staff are friendly. The room was very comfortable, our bags were brought up to the room when we checked in, the bed was super comfy and the shower was AMAZING! We really enjoyed our stay for the night and will definitely be back if we visit the area again.

    Stayed in August 2023

  • Reviewed: July 25, 2023

    8.0
    Good overall experience
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    They had an iron but no board which was odd. Couple of towels and my suitcase got the job done

    It was convenient to where I needed to be

    Stayed in July 2023

  • Reviewed: May 24, 2023

    8.0
    Nice hotel, but a bit far out of town
    • Leisure trip
    • Couple
    • Superior Double Room with Sea View
    • Stayed 2 nights

    quite a lot of road noise as it was directly facing the main road. pillow comfort was not great. Not great insulation from neighbouring rooms, and people passing in the corridor. Bit far out of Pozzuoli, especially on foot, though bus stop adjacent if you are able to use the bus. Hotel seems to be an event hotel, and in our case it was used by a tour group which made it extremely noisy in the morning, and difficult to be served breakfast.

    Stylish room, well-lit, comfortable bed. Bathroom good, and very good shower. Nice to have a balcony. Has aircon, but wasn't needed. Very clean. Handy to have a restaurant on site which we used one night. Very good restaurant within 100 metres called Vente Due, which is very high end, but well worth paying for. Staff all friendly and helpful enough. Breakfast quite good all things considered.

    Stayed in May 2023

  • Reviewed: December 23, 2022

    8.0
    Very Good
    • Business trip
    • Couple
    • Comfort Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Hot tub overflow line is leaking on the floor.

    We were given an upgraded room with a hot tub.

    Stayed in December 2022

  • Reviewed: August 22, 2022

    7.0
    Great, would gladly do it again!
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 6 nights

    We had a sea-facing room which had some traffic noise, but a great view! No kettle in the room but fridge which they refilled every day.

    Staff were friendly, efficient and helpful all the time. Restaurant at the hotel was great and breakfasts had a variety to choose from!

    Stayed in August 2022

  • Reviewed: May 19, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Great and helpful staff

    Stayed in April 2022

  • Reviewed: August 26, 2021

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location and staff very helpful! Highly recommend!

    Stayed in August 2021

  • Reviewed: November 3, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Noise from the outside throughout the stay

    Due to problems it was very easy to change the room

    Stayed in November 2023

  • Reviewed: October 2, 2023

    4.0
    The reception looks nice
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    For 100 euro’s / night they could paint the walls and not just put some putty on it, also looked like black mould on the wall. The cranky old receptionist that first said I could leave my dog in the room, then changed her mind, then changed her mind again. And then called and told me he barked like crazy so people complained (after 20 minutes) even though I had the dog on FaceTime with my second phone for 10 min after leaving and all I heard was him whining (heard the Tv I had on more) didn’t hear a sound from my room when I rushed back to get him, nothing in the hallway and nothing outside the door, but I sure heard the cranky receptionist half screaming in my face I TOLD YOU SO, I TOLD YOU HE WOULD BARK!!! Woke up in the middle of the night because someone flushed their toilet so not very sound proof and I don’t easily wake up. Bad lightning. Could use some extra lights by the bed.

    The young kind lady that helped me with by bag up two stairs even though it probably weighed more than her and the fact that she tried to be professional when her co-worker complained to her about my dog in front of my face (just because I mainly speak English it doesn’t mean I don’t understand a different language and whispering doesn’t help) and the lady serving breakfast was kind.

    Stayed in October 2023

  • Reviewed: September 16, 2023

    10
    It was very pleasant.
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location is not ideal but not a big problem either

    Beautiful rooms, friendly staff, good breakfast offerings and exceptional value for price!

    Stayed in September 2023

  • Reviewed: July 22, 2023

    3.0
    Not recommended for foreigners!
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    If you are a foreigner that does not speak Italian and does not know the area and how the transport in the area works I would not recommend this hotel. Everything was too much trouble and the language barrier was a huge hurdle. Ive travelled to many hotels and this is the only one that gave us so much trouble. The wifi router was not discoverable most of the time. There was construction going on outside and because our room was at the end of the corridor we could hear constant banging during the day. Because the back door was open most of the time the corridor was really hot and our aircon was battling. The road is very busy so at night its very noisy. You arnt allowed to take food to your room or anything from the breakfast buffet. The location is terrible you have to walk miles to get anywhere on foot, taxis are expensive and public transport nowhere close and not very frequent. As the property was unsuitable we asked to check out early and be refunded. Obviously our request was denied!

    The room and bathroom was spacious and comfortable! Generous amount of toiletries provided. Breakfast spread was good and coffee good!

    Stayed in July 2023

  • Reviewed: July 19, 2023

    10
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 10 nights

    There is nothing I did not like.

    I have stayed here 5 times now and I love it. Price, location and friendliness are the main reasons I love staying here. Ease and access to parking are also wonderful.

    Stayed in July 2023

  • Reviewed: June 6, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    It was still under construction

    The staff was very friendly and helpful!

    Stayed in June 2023

  • Reviewed: May 3, 2023

    10
    Outstanding! We extended our reservation for an extra night.
    • Leisure trip
    • Couple
    • Superior Double Room with Sea View
    • Stayed 11 nights

    The breakfast is wonderful. The view from our room and balcony is exceptional (Superior Room Accommodation with sea view).. The restaurant on the site is really good and elegant. The beds are comfortable. The staff is professional and friendly. Parking lot secure and large. 20 minutes walking distance to the port. The hotel has also an inexpensive taxi service on demand. There is a famous award winning pizzeria just 2 minutes walking distance from the hotel and an inexpensive aperitif outdoor bar across the street with an amazing 360 view of the gulf. Impressed with the Spritz aperitif/appetizers there!

    Stayed in April 2023

  • Reviewed: April 25, 2023

    6.0
    Met our basic needs
    • Leisure trip
    • Family with young children
    • Comfort Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    no lifts, staff were pleasant but when asked to do things failed more than once to give what we wanted (extra pillows and book a transfer) shower leaked as didn’t drain fast enough.

    clean very smart looking room

    Stayed in April 2023

  • Reviewed: March 24, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 3 nights

    Breakfast is scarce and repetitive, with no variety (although continental breakfast is announced, it is far from that). Other guests are noisy until late in the morning (sometimes 3, 4 and 5 AM). Rooms are far from being soundproof. If you are traveling on work, it may be hard to have a proper night rest. Most employees don't speak English, although they understand your requests; tough part is to understand their answers.

    Great detail in cleaning, staff is very nice, Location is appropriate if you don't need any vacation distractions, some restaurants nearby, public transportation available and not far from Pozzuoli downtown.

    Stayed in March 2023

  • Reviewed: February 5, 2023

    6.0
    Pleasant
    • Business trip
    • Solo traveler
    • Superior Double Room with Sea View
    • Stayed 9 nights

    Winter time in Italy.

    Stayed in February 2023

  • Reviewed: December 25, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • Superior Double Room with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Exelent staff

    Stayed in December 2022

  • Reviewed: October 1, 2022

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the manager/owner who did not speak to us at all apart from saying that you cold not check in here until 3pm!!! not sure why, ;

    the restaurant obviously because it was as you walked in

    Stayed in October 2022

  • Reviewed: July 7, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Superior Double Room with Sea View
    • Stayed 6 nights
    • Submitted from a mobile device

    location

    stuff

    Stayed in July 2022

  • Reviewed: October 4, 2023

    9.0
    Awesome
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in September 2023

Showing 1 - 25

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