The rooms especially the bath and toilets need upgrading

Friendly staff Great location

Stayed in May 2024

There wasn't major things to unlike - maybe the size of the room being a bit smaller than expected

We've liked the fact that this hotel is pretty close to the center and we got to easy reach any point where we wanted to get

Stayed in March 2024

The thermostat wouldn't work properly.

How close the hotel was to the train station, and how we got a terrace room with a balcony.

Stayed in March 2024

Location near the station was easy to find

Stayed in April 2024

Not the fault of the hotel, but the lack of insulation between floors allowed us to hear a baby screaming and toddlers running across the floor upstairs.

Good location, clean, excellent breakfast, wonderful staff

Stayed in April 2024

The rooms were very small and basic, but functional for a base point.

The location to the centre was fantastic, everything in easy walking distance. Nice views from the terrace and a lovely outdoor bar on the roof.

Stayed in April 2024

Was a little strange you couldn't keep your room key on you but saves you losing it!

Room was beautiful and clean Staff super friendly The rooftop bar was beautiful

Stayed in April 2024

Nice location, near Porta Nuova Station, and in walking distance from main plazas and attractions. Nice breakfast with friendly employees

Stayed in March 2024

Some staff v friendly and helpful. Others ok.

All good

Stayed in March 2024

The bathroom was really small and especially the shower cabin was tiny. You could hardly move. The room had only one window with no view at all. The twin beds were pretty basic. Mattresses on metal bases. I think that the room was overpriced for its quality. The tiniest fridge and no other facilities.

The location was very good. The size of the room was decent.

Stayed in March 2024

There was a bit of street noise at night. I managed to sleep through it but my husband used air plugs

I loved the location, the decoration of the room, the size of the room, the 24 hour reception, the breakfast, roof top views and bar.

Stayed in March 2024

Not many choice for the breakfast and the room has bad soundproofing.

Near the train station and the room with nice view!

Stayed in March 2024

The bed was uncomfortable, and the room could have done with a kettle for tea and coffee making facilities.

The view from the rooftop garden .

Stayed in March 2024

We had breakfast as an extra for one morning but not very good , not a lot of choice and had problem with drink machine . Also not a lot if space in the breakfast room so fely on top of one another

The location is brilliant , just a few minutes from train station . Also not far from lovely cafes and restaurants and from the main attractions . REception was 24hrs which was good as we left at 6.30in the morning as had an early flight The room was lovely and spacious with plenty of room for clothes , Complimentary water was good as well

Stayed in March 2024

I would have liked more vegetables for breakfast. When I queried whether the online checkin was necessary, they told me that it was to save time at registration. Actually they registered me very fast; it would be useful to let people know when they send it that the online check in is optional.

The staff were very friendly and helpful. After checkout on my last day, I asked them if they knew a quiet place where I could sit and work, and they suggested the hotel's breakfast room, where I worked very comfortably for a couple of hours. The location was great - very central. I chose it because it was just round the corner for my conference, but it was also very convenient for the wonderful market, where I ate most of my lunches and suppers. They have a lovely rooftop with a splendid view of the city - unfortunately the weather was too cold to eat breakfast there!

Stayed in March 2024

Excellent location near Santa Maria Novella (Florence) station. Also close to all the city features in the city centre.

Stayed in March 2024

Great location from Santa Maria Novella train station, easy walk to attractions. Plenty of restaurants, shops and coffee bars around. Breakfast was plentiful with fresh fruit and yoghurt as well as Italian bread and pastries. Our room faced tiled roofs and was very quiet.

Stayed in March 2024

Great location

Stayed in March 2024

Very good breakfast, very convenient location, clean and comfortable room

Stayed in February 2024

I did not like that when you leave the hotel you have to leave the key at the desk, you feel insecure

The location and the view from the terrace 💯

Stayed in December 2023

N/a

The staff was really nice. All of the ones presented. Helpful, I've asked for an iron, and Nadia from de desk was really eager to help. The location as well, plus the room with terrasse.

Stayed in January 2024

Tv didn't work

Very comfortable

Stayed in January 2024

It did get a bit noisy at night because of the heater which seems a tad old, and being so close to the train station, the street in front if you get a room with a window might also be very busy and crowded even at night, but these are really minor inconveniences given the still quite good price/quality relation.

The room was tasteful and simple, with a big comfortable bed. The breakfast was great, and there are always cookies or tea available for free at the lobby. The staff was tremendously nice and we even got to do our check-in as early as 9am because our room was available. Really recommend staying at this little hotel, it has a charm of its own.

Stayed in December 2023

The hotel's prime location in the heart of Florence, coupled with the warmth of the friendly staff, made for an exceptional experience. The breathtaking view from the rooftop added an extra layer of delight, making my stay truly unforgettable.

Stayed in December 2023