It was far from the main areas and they spoke poor English

Was high up and the views breathtaking

Stayed in September 2023

The location was great and it had a good view. Price was better than other hotels in the area. Liked that it had breakfast.

Stayed in September 2023

Not very close to main locations. Oversold and moved us for one night which was inconvenient. Car into town was 5 mins for €35 each way.

Large room with terrace was a nice view to wake up to

Stayed in September 2023

It is a little bit remote and a lot of stairs away.

Spacious clean room with a beautiful view and in our case, a private terrace with a jacuzzi. Simply beautiful

Stayed in September 2023

We found that 300m from the sea - it is not very close, unfortunately. We had 20 min of hiking to reach out room every day😅 After we arrived during check in we found in our room a lot of ants 🐜, but personnel brought some chemicals and problem was resolved quickly.

It was wonderful villa with amazing view! Personal was so supportive, breakfasts every morning was delivered to our room without any additional charges. Management helped us with everything what we needed - recommendations, helpful advises, etc.

Stayed in August 2023

Language barrier

Very pleasant and sweet lady who runs the hotel. Verbal Language barrier hampered understanding during check-in a bit, but we managed and body language made up for the rest . Incredible service and Beautiful view.

Stayed in August 2023

The property is quite far away from the centre of town. The hotel doesn’t offer a free shuttle even though it’s stated in the questions that it’s free. When we questioned the staff in this they got aggravated and expected payment.

Beautiful views

Stayed in August 2023

We booked a quadruple room, and while it had 4 beds, it really wasn't big enough for 4 people. We were very cramped. The hotel is high on a hill, which meant A LOT of walking. Positano advertises public transportation or taxis, but really the only efficient way to travel is walking. Prepare to climb, climb, climb, and then continue climbing steps. It is exhausting. Also the wifi is not free, neither is the private hot tub. This didn't bother us, but would've been nice to know ahead of time.

Overall, we loved this property! The views were absolutely breathtaking, the staff members were all nice and accommodating, and the unit was very clean. Breakfast also tasted great. The hotel sits high on the hill, and the neighboring area is a very cute little corner of Positano.

Stayed in July 2023

No breakfast at the sister company, horrible mattresses. You need to ask for everything, that should be provided in a first place. Small fridge and it was dirty. Dishes were dirty as well

WE booked this hotel, but last moment they moved us to their sister hotel. The beds were very uncomfortable. I had a back pain after sleeping for 3 days. The lady was a bit grumpy and if you asked her anything she will say go to the market. We still managed to have a good time. I also booked this hotel for a free breakfast, but in their sister company did not receive it. When I messaged the original hotel they told me that I have a beach front.

Stayed in July 2023

We had advised right from our initial booking last year that we would have a car and it said that there was parking on site and that there may be a charge. About 30 minutes before we were due to arrive we were informed that the parking was €100 a day. If we had known this at the beginning, we would have looked for another place. We met other tourists who were only charging €30 a day in a similar location. Breakfast was included, but it was extremely sparse, and if you wanted anything other than yoghurt, croissant, coffee, orange juice or some packaged toast, it cost to extra. For example, scrambled eggs, eight euro. It is a great location as it is on the main road and the view was exceptional. However it wasn’t until the second day that we discovered there was a bus stop 50 m down the road that would take us all the way to the beach. The night before we had walked 1.2 km, and 525 steps to get there. They advertise a free shuttle to the beach, but when I enquired I was told it was €35. The Wi-Fi was archaic and only allowed one device and extremely slow. The Aircon was on the lowest setting and was not really true to the temperature, but it was bearable.

View was stunning, and it was lovely having a balcony and a nice sized room.

Stayed in July 2023

The bed was extremely uncomfortable and the aircon was not effective at all.

Great location and lovely views.

Stayed in June 2023

The lack of facilities. Booking.com photos showed a Bar on a terrace - there was nothing. Hot tub remained out of use

The room was spacious, clean and comfortable

Stayed in June 2023

expensive mini bar

nice views

Stayed in October 2022

Views are not what expected, beware of arriving with a car, they have parking but is a rip-off they charged me 95 euros a day, the fridge in the room was not working, they insisted it was ok, the pictures show a jacuzzi, but it was empty, the answer, end of season,!!!!!

Room and premises, quite good, with a touch of elegance

Stayed in October 2022

Staff is not friendly , not willing to help . We asked for twin beds and the room was set up with a double bed . They refused to change the sheets to make two twin beds . A parking is available by extremely expensive (50€ per night reduced to 40 after discussion !) The hotel is in the heights of the town, a lot of stairs to descend and climb and go to the centrum

Nice building with nice view

Stayed in October 2022

There was a little bit of concern from reviews read the couple weeks prior to stay that there could be issue with cancellation and also that payment was preferred to be in cash. The breakfast was equivalent to a continental breakfast. It was nice it was deliver to room. Since it was so high on the hill it made it tough to get around. Walking the main road down was least complicated but could be scary with the narrowness and traffic. Also it’s not cheap to take a taxi to the bottom of the town. The buses always gas’s larges lines. Compared to Sorrento and other Amalfi coast towns it is probably more of a day trip than staying there.

This was a charming boutique hotel. The location was right on the main road to Positano which was a plus for luggage but a negative to most of the shops and restaurants and the beach area. The rooms were very large and had a good view of the town and the water. The staff was nice but there was a little bit of a communications barrier.

Stayed in September 2022

1. Breakfast was very poor and only included a croissant, yogurt, cappuccino and canned orange juice. Hot was extra. For this price point, and for it to list breakfast included, this was very surprising. 2. Unclear what makes this a suite as it's one room with a relatively small bathroom. 3. It felt extremely overpriced and basic things cost extra. To charge that amount then list a plastic bottle of water at 6 euro with none offered or hot breakfast as extras for example were surprising. 4. Bed was pretty uncomfortable, an old spring mattress without any type of foam topper.

Beautiful room overall, nice staff, great location, awesome terrace and view with lounge chairs, matched description online (with a couple quirks as mentioned)

Stayed in September 2022

They advertise breakfast included. This should be removed as what was offered was not considered breakfast. They need to upgrade beds as they are as hard as a rock

decor was beautiful. View spectacular

Stayed in September 2022

Breakfast was poor. Have to pay extra for hot food.

Very clean, comfortable and nice view.

Stayed in September 2022

Staff barely speak English.

Really nice Hotel, very expensive though.

Stayed in August 2022

there is a massive language barrier. most people at the reception did not understand us at all which made it very inconvenient to get any recommendations, ask for help or many any request. one guy on the last day was very helpful and he helped us relocating our luggage from the airport which was missing for 4 days. other than that, the staff was very unhelpful but I believe that’s only because of the language barrier. we asked for a fork one night and they refused to give us the fork, we had to walk to a nearby restaurant and get one plastic fork. these are small instances but they really impact the CX especially when you call the place a 4 star luxury hotel and have paid a steep price.

the property is beautiful, the views from the bedroom are stunning. very clean and comfortable

Stayed in August 2022

Rooms felt a bit outdated but overall clean and had everything we needed

Beautiful property. prepare to be amazed. take a walk around outside it’s impressive. restaurant was the best I experienced in Italy. Driving there is intense if you’re not from Italy!

Stayed in July 2022

Wifi constantly cuts out and signal strength is poor. front desk completely failed to deliver breakfast on one day. Breakfast is cheap - 3 packages of crackers and a bad cornetto. AC shuts off constantly requiring you to go back down to the front desk and request they “unlock” it. mattress is quite hard.

location, terrace, view. convenience to bus stop.

Stayed in June 2022

the bed was not comfy - the staff was okay but didn’t not do anything to acknowledge our honeymoon. they advertise free wifi but it costs €10 a day. first hotel I have seen do that and first hotel that charged our card up front. all in all nice place but would be better with better service

beautiful hotel and fantastic room and balcony

Stayed in June 2022