Via Palazzuolo 71, Santa Maria Novella, 50123 Florence, Italy
#334 of 372 hotels in Florence
Guests' ChoiceBased on 303 hotel reviews
7.4Cleanliness
7.7
Comfort
7.6
Location
8.8
Facilities
7.3
Staff
8.3
Value for money
7.6
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 5, 2024
Agida
United KingdomIt was spacious and bathroom was very clean.
Stayed in April 2024
Reviewed: December 29, 2023
Gabriela
DenmarkIsolation of rooms, walls are not so thick
Location
Stayed in December 2023
Reviewed: November 6, 2023
Matthew
AustraliaIt was challenging o shower without water going everywhere as there was only a small lip below the shower curtain.
The staff were very friendly, helped us with our bags and were always available if we needed them.the ac was very refreshing and cool. Despite having a shared bathroom there was a sink and mirror in our room as well. Overall the accommodation was kept clean. There is a train station nearby and the walk to the city centre is quite easy.
Stayed in August 2023
Reviewed: October 31, 2023
Jay
United States of AmericaMore "newly arrived internationals" (Africa, Middle East, Sudan) than Italians.
Private/gated patio with street access.
Stayed in October 2023
Reviewed: October 25, 2023
Schofield
United KingdomNo tea or coffee in the room
The location was excellent for the train station and walking into the city centre
Stayed in October 2023
Reviewed: October 21, 2023
Rhys
New ZealandPosition was close to centre. Manager helped carry bags up 3 flights.
Stayed in October 2023
Reviewed: October 19, 2023
Alonso
MexicoThe location is not very nice, the room looks old and not so clean, and it is tiny. Beds are not very comfortable and pillows are rather thin. Staff are not the most friendly in the world.
It’s close to SMN train station. The room had a small terrace area.
Stayed in October 2023
Reviewed: October 12, 2023
Devin
United States of AmericaThe front desk area was dated and furniture was dirty. Making the first impression feel unclean. The place could us a facelift, but overall clean and a good place to stay when in a pinch.
Bed was comfortable, location of our room to the bathroom was great, room was clean and offered space. Having a sink in the room was great.
Stayed in October 2023
Reviewed: September 13, 2023
Andrade
United States of AmericaBed was uncomfortable Walk up the stairs with luggage since there was no elevator. However the staff offered and carried suitcase upstairs for me.
Relatively close to attractions and there was plenty of restaurants very close
Stayed in September 2023
Reviewed: September 11, 2023
Gina
United States of AmericaClimbing the stairs, but understandably
It’s close to the train station
Stayed in September 2023
Reviewed: September 10, 2023
Olalere
NigeriaFor the price, needs an upgrade
Location. Very close to the train station and city
Stayed in September 2023
Reviewed: August 25, 2023
Mantvydas
LithuaniaAlmost clean, ji
Good location, friendly staff
Stayed in August 2023
Reviewed: August 21, 2023
Bogdan
RomaniaLocation was good We had air conditioning Friendly staff
Stayed in August 2023
Reviewed: August 4, 2023
Rahel
New ZealandA couple of hairs on some of the sheets and towels. No foot mat provided in the bathroom meaning the floor got very wet and dirty.
Nice big room, comfy bed and good facilities. Bed made daily and fresh towels provided.
Stayed in July 2023
Reviewed: July 31, 2023
Semenzato
Argentina-
The location was great! Walking distance to everything. The AC worked perfectly, the bathroom was clean.
Stayed in July 2023
Reviewed: July 21, 2023
Melissa
United States of AmericaThere were not enough hangers in the armoire. No place to put toiletries in the bathroom except for a slim glass shelf next to the bathroom mirror unless you're s solo traveler. We were 3. 1 of the 2 bath towel hooks was missing so we had to hang 3 towels on top of each other. No refrigerator in the room. May be difficult for some travelers with large suitcases. Narrow staircase to get up to reception/rooms. We were given a key to access street door entrance if returning late, but could hear the door buzzer ring late at night for guests wanting entry...and our room was farthest room in the back
Close to the bus and train station. Close to the Duomo. Lots of dining options nearby and in walking distance. Mini markets close by. Self service laundry machines 3 mins from hotel. Clean basic room. Good for a 2-3 night stay. Good a/c.
Stayed in July 2023
Reviewed: July 12, 2023
Ruairidh
United KingdomThe shower was very small and difficult to wash in without curtain sticking to you.
Walking distance from train station and main attractions. Room had AC.
Stayed in July 2023
Reviewed: July 6, 2023
Buttiglieri
United States of AmericaProximity to train and attractions
Stayed in July 2023
Reviewed: May 17, 2023
Stephen
AustraliaHad a hostel feel about it.
Location
Stayed in May 2023
Reviewed: May 14, 2023
Daniel
United KingdomNothing. It was basic, but that's what I was expecting and what I paid for.
Great location, 5 mins walk from the main train station and a short walk to all the main sites and attractions.
Stayed in May 2023
Reviewed: May 12, 2023
Xitao
CanadaNo elevator to get to the reception or room from the entrance gate of this hotel,which is hard to walk up steps with a heavy suitcase and the shared bathroom seems too small.
A short distance walk to both central train station and Tram station heading to & back the florence airport. The room waw made up and cleaned every day.
Stayed in May 2023
Reviewed: April 29, 2023
Demaris
GermanyVery friendly staff
Stayed in April 2023
Reviewed: April 11, 2023
Kathryn
United KingdomWifi not very reliable
Perfect central location
Stayed in March 2023
Reviewed: March 16, 2023
Luanys
CanadaBed was not comfortable. Some may like it, but mine was extremely soft so I sunk in it. The place could have looked a bit cleaner- the area where the wall meets the floor.
The staff, location close to train, places to eat and not far from attractions. The AC was quiet and worked well. The beds and communal areas were clean.
Stayed in March 2023
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