There were shortage of staffs at the Palm restaurant, so we were constantly rushed out of breakfast time at 11.00. If we were late, they seemed annoyed. Same as during lunch, we must be out of there by 2.30 or they would come to grab our napkins from our laps, would clear the table when we did not finish lunch, etc., hard to find staff to get us drinks during lunch or dinner, etc. Some staff are not friendly, never smile and looked tired or annoyed when we asked for things. Shortage of towels and seating at the beach.

We love the location, the beach, the ample bars all over the beach. Love tennis lessons and tennis courts. Staff and receptionists at the sports facility were very friendly and helpful. Love the Feather restaurant, food is great, staff there are very friendly and professional.

Stayed in January 2025

Nothing

Everything

Stayed in January 2024

My only issue was when my Partner drove out on his own he got treated different, he’s jamaican and they searched the car, but when I was with him they didn’t. When I pulled up security on this they said it was protocol to search all guests cars, which I didn’t believe having stayed in thousands of hotels, so I escalated it and it’s not the case at all she was trying to cover herself! This needs to be sorted no one should be treated differently and made to feel uncomfortable in any hotel let alone when almost 1k a night. We will def stay again but security needs to learn not to treat people differently as it felt almost racist!

The hotel was excellent, last time we stayed in the great house, did not like rooms at all, need upgrading, this time stayed beach front amazing rooms. The Christmas Eve cocktail night was amazing, so classy, food was excellent, and return dinner was lovely. We will def return

Stayed in December 2023

Some areas need refurbishing Some staff rude, night manager was unpleasant with an incident we reported Some staff fantastic

Facilities are excellent lots to do Best beech in the world 7 miles Big rooms

Stayed in December 2023

Not enough lounge chairs. Continental breakfast was not good! Fruit platter was not good! Wished we could have a better choices for room service re breakfast. They really need to work on their entertainment!

Very lovely beach and our beachfront room was perfect w/a large balcony that had a fan! A plus. Soups at lunch was amazing! Our massages were amazing! The rum punch inside the main dining room was always the best of all the bars. Love the swimming pool over by the sports center. My first pickle ball session was really good (coach Carson?). In general the staff was very friendly—much thanks to Chamarley who helped tremendously!

Stayed in October 2023

Room is ok for a 3 stars hotel not 5…

Beautiful beach, big buffet

Stayed in August 2023

Road noise, with many units to choose from, they put many people next to the road.. Told us that they were renovating other units. No one was working on them. We moved 3 times at Couples Swept Away and then moved to Couples Negril. We lost a day moving, then our stay was good.

Stayed in July 2023

The a la carte evenings at the restaurant were a let down. some of the staff were really unfriendly, not even looking at you or acknowledging your assistance. the room was quite dark.

Stunning resort and beach. tasty food. most staff was really friendly.

Stayed in March 2023

Need music at the beach bars and martini bar. Wish they'd serve pizza at the grill during the day and late night. Wish they'd offer jerk pork and chicken for an entree at Patios .

The views are breaking! I love all the vegetation. They work hard to keep the grounds beautiful. The staff are all friendly and helpful. The resort and beach was safe.

Stayed in February 2023

The rooms' furniture needs updating, but I hope you're not getting there to admire the furniture :)

The resort is located on a beautiful white sandy beach perfect for swimming, strolling, relaxing in a shade. The beach equipped with plenty of lounge chairs with floating matrasses suitable for use in the water. There are plenty of fresh towels available at the beach. Beautiful sunsets! The food selection at the buffet is outstanding! The rooms are very clean, the staff is very friendly, ready to help and make your stay more enjoyable. The transportation from/to the airport was easy to arrange (just contact the resort one weeks before departure). It takes about 2 hours. What surprised us the most was the entertainment. It was much better than we have expected.

Stayed in December 2022

The property is a little dated and needs a refresh. At times the food service was not great. We booked an atrium room as we love the big terrace surrounded by trees .This room request did not get to CSA and our check in was lengthy. Our first room ws very noisy( located near the Palms restaurant and construction next door ).Another room was found for us after a few days which was much quieter.

Couples Swept Away is located on the most beautiful beach in Jamaica. The food was great.The property has a jungle-like vibe and is very well tended.The padded beach chairs are very comfortable.

Stayed in December 2022

Bathroom tile (floor and wall) and bedroom tile are dated. Would have liked more options for breakfast regarding restaurants and room service. Shopping trip did not include stores, as expected, it was a place where the locals setup their stuff in something similar to an outside storage building and they all pretty much hadvthe same items.

Friendly staff, lots of activities to do on resort

Stayed in August 2022

They have some type of "fresh water" area with a bridge going over it that looks nice from far away, but is absolutely disgusting and stinks horribly. It honestly smells like an outhouse. The staff, for the most part, is not friendly whatsoever. They don't greet you, they barely talk to you. I'm not sure if the reason for this is because this resort has a no tip policy, but whatever it is, the staff acts like they hate themselves and you. I can count on one hand the amount of friendly, helpful, kind employees I encountered during my stay. I did however, have good service at lemon grass resturant and the waiter was very pleasant. But for the most part I felt like an annoyance or inconvenience to the staff when I needed something or would ask for something. I was walking to the coffee bar one morning, walking the path that was closest to the beach, and I had one of the hotel security members approach me, and I kid you not, asked me to bring them a plate of food because "they don't feed the security at the hotel." I was not only shocked, but also appalled. Not only do I need to worry about the stray cats begging for food..but I gotta worry about the staff too..crazyyy. Now onto the food. The food..is not good. It's mediocre at best. The sushi at lemon grass was decent, the beef patties at the jamaican resturant are good. Breakfast was ok but the jamacian food they offered at breakfast was good (dumpling, chicken livers, plantain, ackee and salt fish.) And the omlettes were also good. The rest of the food I had was below average. They also have a very bad bee problem at the resort, at the bar (near the pool) and at the jamacian resturant at the resort, they completely COVER the soda fountain. The fridge for the most part was stocked well, but I would appreciate it more If they put a few bottled waters in the fridge daily.

They have a beautiful, clean, safe beach area. It is on seven mile beach, which is absolutely gorgeous. The water is clear and clean, hardly any seaweed either which is always nice, and you have the opportunity to snorkel, and see fish, star fish and stingrays (all of which I saw) they also have a water sport hut where you can use kayaks and paddle boards and other water toys. They also have a free shuttle service to and from montego bay Airport which was AMAZING. Super thankful for this, especially since my flight got delayed, there was someone there waiting for us with the shuttle and that was truly a life saver. They also have a free catamaran cruise certain days of the week which you can sign up for. They play music and have an open bar, and you can even get off the boat to swim in the water. The cruise is a pretty decent amount of time, 2 or 2.5 hours, which takes you all the way to ricks cafe (to see the cafe, no getting off the boat.) And then brings you back towards the resort, and stops to see the sun set. The crew makes it very enjoyable and it was probably my favorite part of my stay. They have a wonderful spa area where you can get a couples massage (which I did) and it was absolutely lovely and releaxing. after your massage you can hangout in this beautiful long hot tub area. They also have a sauna. I definitely enjoyed the spa area. They do have turn down service and they do bring fresh towels in the evening. At least they did for my room. I also like that this resort only allows people who are 18 and older.

Stayed in July 2024

The lunches at the main dinning restaurant and the dinners had only exotic cuisine and no common dishes. The beach was not kept up as good was it was the last time we were there.The shopping trip we signed up for was not very good.

Breakfast was ok. The check in and the check out when very smooth and the staff were very accommodating. For the most part we had a nice time.

Stayed in July 2024

Accommodation was not great: Noise from main road took any feeling of tranquillity away. Noise from restaurant on floor below wasn’t great either. Bathroom door wouldn’t close properly so little privacy. TV wouldn’t work. Bed slumped in middle. Shower adequate but no hot water on occasions. Staff were either lovely, smiley and helpful or rude, long faced and made you feel like a nuisance, you never knew what you might get. Food was ok, not great or amazing. Alcohol was watered down. Two days before I left I got very ill and didn’t leave my room due to stomach cramps, vomiting and diarrhoea. Nurse came and was helpful but I didn’t eat a thing for 48 hours as I was so ill, or leave my room. Either the watery vodka (I had 3 with coke) or the food (I had tuna salad) had made me very ill. Was looking forward to, and had paid for, a luxury tropical relaxing experience but can’t say I got that. Wouldn’t recommend for the price paid.

Beach faces sunset. Lots of greenery. Right on the beach

Stayed in April 2024

A lot of staff in the restaurants didn't know what the items on the menu were or what meat certain dishes included. I have a food allergy and I didn't't want to get sick. It was hard to get coffee for breakfast and during Italian night we couldn't get any drinks with our entire meal. A lot of buffet food was cold for breakfast and the dinner buffet. A lot of time staff were bothered when ordering food. The last time we were in Jamaica, all staff was friendly and accommodating, we did not experience it during this stay at the resort.

Good location & free shuttle, clean pools

Stayed in November 2023

Everything single molecular aspect of the hotel was epic.

Stayed in September 2023

The property is very outdated and in need of upgrades. I’m happy to see renovations have began. Hopefully, the entire facility will be renovated.

I loved the beachfront views and spacious beach! There was always plenty of lounge chairs and the employees were very kind and welcoming.

Stayed in August 2023

No room service but guess thats the style

The resort itself and the unpretentiousness

Stayed in March 2023

We were very impressed with the availability of vegetarian options at the Palms restaurant. The staff is super friendly and helpful.

Stayed in March 2023

Some of the staff were friendly, most were not. The food was sub-par. Had to request cleaning service twice in a short stay, as the cleaning folks just didn’t show up. Had two maintenance issues during our stay (no big deal, things happen that are out of the control of the resort). Had to call twice per issue (we waited for a few hours between calls) for someone to show up to fix the issue (one was never fixed, guy never showed back up).

The beach was gorgeous

Stayed in February 2023

the room was a bit dank but just cause of the atmosphere. the food could have been a bit better but was good value for money

was a lonely hotel beautiful beach

Stayed in November 2022

The food and the location

Stayed in March 2023

There are no comments available for this review

Stayed in December 2023