Nothing

Everything

Stayed in May 2024

The swimming pool showers are not clean and there is no shampoo and conditioners (The boxes in the shower are empty)

Restaurants and swimming pools

Stayed in May 2024

We had a rough time with the staff during our vacation. We booked our trip a while ago, and booking.com charged the full amount to our credit card. Right from the start, there were issues. The security person outside said we hadn't paid. We showed proof, but still had to wait. At the reception, it was the same story. They claimed we hadn't paid, despite showing our booking confirmation and bank statement. The manager couldn't fix it immediately, but we eventually got checked in. The next day, when we tried to leave, they said we still hadn't paid. We had to explain everything again. Even then, they said their system showed no payment. We had to call booking.com ourselves, using our international phone. The booking agent tried calling the hotel multiple times but couldn't get through. Eventually, we let the receptionist talk to the agent, and they realized the payment was already made; they just needed to check our booking number. One of the receptionists, Mr. Ad*l, didn't help at all. Despite this, he gave us his number, thinking it would help. But just having his number didn't solve the problem. We were really disappointed, especially since we always loved going to this place.

Family oriented Breakfast has a variety of options.

Stayed in May 2024

nothing. not a single thing I would have changed.

Gorgeous. A well equipped resort with everything you could need. Great restaurant choices. The pools were wonderful, the adult only pool especially, staff are attentive. The private beach is so ideal. The room was nice, clean and perfect for our stay. one of the best hotel experiences I have ever had.

Stayed in April 2024

Great service, beautiful view from the hotel, nice rooms and leisure area.

Stayed in April 2024

I did not like the fact that the check-in person was selling us the room that we booked as something extra, when in fact it was not, mentioning that we get a room with a view at no extra cost, when in fact that was exactly what we paid for. They do that everywhere in Jordan, but I did not expect that at this hotel We also got a room with a leaking sink, it was visible that the issue was not recent and still they gave it to us, it got fixed after we called them about it Also, I did not like that we could not sign the restaurant bills on the room unless you have a deposit, while I understand the need in some countries, I would have liked to be able to do that without a deposit. At the checkout we seamed to be invisible for the person who was at the departure counter, he would walk around and check-out other people from the queue while we were right in front of the counter, we had to follow the guy and insist that we have to check-out and leave We were treated a lot nicer in smaller hotels across the country, so we had certain expectations already from Marriott and we got a bit disappointed

Comfy beds, the location and amenities. Great breakfast. It felt secure, a lot of checks at the entrance and many restrictions within the resort.

Stayed in April 2024

We required a double room with an extra bed and we ended up with no extra bed

Stayed in April 2024

Breakfast, facilities, and the staff were friendly and helpful

Stayed in April 2024

That’s the playing area closes early and there is no supervision at all

The fooooood ❤️ Hats of for chef Ali at champions 😁❤️

Stayed in April 2024

well maintained

Stayed in April 2024

In area not much to do, but didn’t need much more then the resort itself (even stayed a night longer). It is expensive.

Great comfort, beautiful hotel with great facilities. Nice pool areas (incl adult only!), private (stony) beach on Dead Sea, good fitness, nice food.

Stayed in April 2024

Nothing

At the reception Mr Yazan Smadi was very helpful, also the whole staff is great

Stayed in April 2024

Our room had no view the air conditioning was not working in our room and the connected room main door lock was hard to open and close

I like the pools and how its kids friendly

Stayed in April 2024

Reception team little bit tough Sometimes when u r in vacation u expect some better treatment like 30 min - 1 hour late check out but the were very restricted.

Restaurant staff were super friendly

Stayed in April 2024

Only one pool was heated.

Lovely location, comfy beds, nice pools and great food. Especially the new restaurant! Great access to the Dead Sea with shoes and mud and showers down there.

Stayed in March 2024

They don't let you bring (prepared) food in from the outside. Once you're there you're probably not going to want to leave often because of the security protocols, so you'll probably succumb to buying food from the resort. This can add up quick, totaling more than you paid for the rooms if you're not careful.

The pools are great, even in winter (a bit cool/cold if the sun isn't shining, though). The facilities are awesome, e.g. free golf cart rides down to the Dead Sea. The staff were super friendly and accommodating. The first thing they did when we got there was upgrade us to a larger room (it was low season). Then, when we encountered a minor inconvenience, they treated it as if it was a big deal and gave us the room until 4pm on our check-out day, which helped since that was our last day in Jordan and it aligned better with our flight times.

Stayed in February 2024

Breakfast very bad and the staff is not professional

Pool

Stayed in April 2024

The towels in the bathroom were hard. For a five-star hotel I would expect better!

I was there at a bad time. The conflict in Israel may have deterred some visitors. The hotel was less than half full and some of the facilities (e.g. the restaurants) were not open. It is unfair to judge the hotel on this, but I was back in the area ten days later and stayed at the Movenpick which met and even exceeded my expectations for a five-star hotel.

Stayed in March 2024

Delicious breakfast Good service

Stayed in April 2024

(1) Our booking request for two adjoining rooms was passed on but not fulfilled. Now, that can on occasion be inevitable, but in that case an apology and straightforward explanation would be expected. In this case, the check-in staff gave us the false excuse that they never received the information from booking-com about the two rooms being part of the same booking – whereas it is clear that the hotel always receives the exact same information that the customer receives. Honesty and perhaps a little gesture would have been appreciated. (2) There appears to be some slackness in service management especially around the pools: proactive checking of customer needs is absent – which seems something more the responsibiluty of management and training than of the generally friendly staff.

Stunning property, expansive grounds with lovely series of pools with wonderful views, easy access to the Dead Sea, where exceptionally helpful staff were on hadn (Manvir!). Great Italian restaurant and Champion's bar.

Stayed in April 2024

Nil

Stuff were very friendly and helpful specially cheff Rabah

Stayed in April 2024

Price

Room and pools

Stayed in April 2024

Service at the pool was terrible though

Room, pools and food were excellent

Stayed in April 2024

Great and friendly service. Always had someone nearby to help. Clean comfortable rooms and great food.

Stayed in April 2024