Abdul Hameed Shouman Street, 11110 Amman, Jordan
#64 of 174 hotels in Amman
Guests' ChoiceBased on 737 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
8.8
Facilities
8.4
Staff
9.1
Value for money
8.1
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 26, 2024
Fadi
LebanonRestoration is going , they should announce before booking .
Practical hotel
Stayed in April 2024
Reviewed: February 28, 2024
Khalid
Saudi ArabiaUnder renovations
Quite
Stayed in February 2024
Reviewed: February 27, 2024
Mohammed
United States of AmericaWe really enjoyed our experience with the staff, especially Dorra. She was exceptionally friendly and helpful throughout our stay, the driver was amazing guy
Stayed in February 2024
Reviewed: February 18, 2024
Shakhshir
United KingdomThe noise from renovation
Location
Stayed in February 2024
Reviewed: February 13, 2024
Hakeem
LebanonMoath and Moataz took a couple of comments that I had seriously. Both them and Bayan, client relation manager I believe was also upto the service and followed up the next day. Excellent service and follow up for minor comments provided.
Stayed in February 2024
Reviewed: January 26, 2024
Joe
CanadaMy experience at the Kempinski hotel was exceptional. The staff, especially Ghaliya, were incredibly friendly and made my stay memorable. Thank you for providing outstanding service. I look forward to returning in the future.
Stayed in January 2024
Reviewed: January 12, 2024
Heather
United KingdomNothing. Everything was great.
The staff were more than accommodating, and answered every question we had.
Stayed in January 2024
Reviewed: December 4, 2023
Barwari
IraqThe stuff was very good, the furniture and everything was good
The service was rely good And it was clean, I like the quick response to the services
Stayed in December 2023
Reviewed: December 4, 2023
Pamela
FranceThe staff was very helpful and nice
Stayed in December 2023
Reviewed: November 17, 2023
Nicholas
United KingdomLacked attention to detail, tired decor
Excellent staff very helpful
Stayed in October 2023
Reviewed: October 16, 2023
Youssef
MoroccoThe TV screen and prices should be more in line with the services provided to meet the standards of a 5-star hotel
I would like to thank all the hotel staff, especially Bayan and Dora. I'd also like to express my gratitude to the pool attendant, whose name I can't quite remember. They all had welcoming smiles and made my stay enjoyable. I appreciated their service. Thanks again!
Stayed in October 2023
Reviewed: October 8, 2023
Marcis
United Arab EmiratesWould have at least few suggestions for improvements, the staff at the main restaurant barely speak any English, actually it was so bad, they don’t even understand the basic requests like getting coffee refilled. We were also not picked up from the airport as was arranged, of course the staff apologized, however this was the first and unfortunately also bad impression. The room and bathroom overall are quite dated, my room keys constantly were discharged and sometimes I had to renew them twice a day. Super long check in and check out time at the reception, also English sometimes were a problem. Overall this hotel is not the usual Kempinski standard, I’m writing this review from another big chain hotel in Jordan, and I have to say it’s like day and night difference. Sorry for not having better things to say this time.
The hotel pool area was nice for winding down after work, the staff there was good and efficient. Food wise outstanding lunch buffet. Very nice welcome fruit basket in the room. Have to stress out the concierge’s attentivness and friendliness. As was a work stay, convention center liked to hotel which made it convenient.
Stayed in October 2023
Reviewed: October 8, 2023
Al-shammari
Swedenvery good
Stayed in October 2023
Reviewed: October 5, 2023
Ayman
LebanonRooms too old need renovation
Location
Stayed in August 2023
Reviewed: September 27, 2023
Laura
United KingdomGreat value for a top notch room. Everyone i spoke to was very welcoming and helpful.
Stayed in September 2023
Reviewed: September 26, 2023
Mutheer
OmanNothing frankly speaking
Staff are friendly and welcoming
Stayed in September 2023
Reviewed: September 24, 2023
Helen
United KingdomHelpful staff
Stayed in September 2023
Reviewed: September 20, 2023
Abadi
Saudi ArabiaFriendly staff.. Clean
Stayed in September 2023
Reviewed: September 12, 2023
Melisamel
IndonesiaNothing
Strategic location, very clean and comfy room and mattress with amazing city view.
Stayed in September 2023
Reviewed: September 11, 2023
Mohammad
IraqSmell of the room, rooms need renovation, breakfast need improvements
Staff ( Bayan, Ghalia, Batul and Durra).
Stayed in September 2023
Reviewed: September 6, 2023
Adnan
Canadafurniture is rather old, bathroom needs renovation.
Staff reception Ghalia, Bayan, Dora and Jana were excellent, very welcoming and helpful. Further I was in room 616 and the daily house cleaner was so gentle, nice, hard working and perfect at his work. Further breakfast was great, it covers every taste.
Stayed in September 2023
Reviewed: August 25, 2023
Anas
JordanThe vallat very poor
Stayed in July 2023
Reviewed: August 21, 2023
Azim
JordanThe services
Stayed in August 2023
Reviewed: August 16, 2023
Robert
United States of AmericaWish the bar was bigger and stayed open later
I liked the location in relation to my business.
Stayed in July 2023
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