Too much mosquito!!!! The hotel needs to find a solution

Great service!!!! 7 swimming pool. The most beautiful infinity pool in Middle East towards the Deasd Sea.

Stayed in April 2024

he pool side Italian restaurant. The rooms are revovated and large staff so helpful

Stayed in April 2024

Cocktails are too light

Design, location, facilities

Stayed in April 2024

Fantastic Hotel , everything was perfect. From the moment we arrived until departure, the staff exceeded expectations. Exceptional customer service, with a commitment to making our stay comfortable.

Stayed in April 2024

The service, friendly staff , the pools

Stayed in April 2024

the mojito cocktail was not as expected but they were kind to change it. The hotel is very big ans sometimes is hard to get the roght way to the restaurants specially during the night.

the dead sea experience, the beach is wonderful, the attention,

Stayed in March 2024

Nothing

Every thing was perfect

Stayed in April 2024

I expected more tasty food at the different restaurants. It the service was excellent, the food though not as used to be

The Staff was extremely nice, especially majdi, eid, era and evan. Very welcoming and ready to help in everything

Stayed in April 2024

nothing, everything is perfect

huge complex with luxury furnishings and display, multiple poos for kids, adults and family. world class spa facility and our room is above the spa with dead sea view, watching sunset from balcony dinner. We had amazing dinners at the Edge social Lounge and Labanese restaurant. Swimming in dead sea,mud bath after, it was a life time experience. Best of all, all staffs are friendly and helpful, Er specially want to express our outmost gratitude to Mr. Abdullah Saad who assisted us during our stay and took extra steps to provide information, suggestions and also arranged transprotations for our remaining Jordan journey. Our Jordan vacation has exceeded our expections, Thanks to Abdullah.

Stayed in April 2024

The pools and the prices

The buildings and the rooms and the food

Stayed in April 2024

Food restaurant

The rooms and the pool and sea peach

Stayed in April 2024

Maybe prices of restaurants on the high end

The team was amazing and friendly. Cleanliness is optimum and all employees were professionals from reception to maids to managers

Stayed in April 2024

EVERYTHING WAS PERFECT , MINOR THINGS WE FACED BUT IMMEDIATLEY SOLVED , STAFF ARE EXTREMELY COOPERATIVE SERVICE , CLEANING , BREAKFAST ALL ARE EXCELLENT .

REALLY EVERY THING WAS PERFECT WE ENJOYED POOL, BRREAKFAST AND ROOM FACILITIES .STAFF ARE GREAT COOPERATIVE , FRIENDLY AND HELP TO BE RELAXED . ANY COMMENT OR ANY REQUEST THEY USE TO DO IT VERY FAST. THIS IS THE THIRD TIME I COME TO KEMPINSKI AND IT IS SO NICE TO REPEAT OUR VISIT AGAIN . I HAVE MEMBERSHIP (SILVER) . MEMBERSHIP NO #8515305662

Stayed in April 2024

pool, breakfast good but not perfect.

Stayed in March 2024

Here's a draft for your hotel review: --- My stay at this hotel was overall pleasant, with standout service setting it apart from others. Every staff member was attentive, consistently checking if we needed anything and going above and beyond to assist us. Upon arrival, the receptionist provided helpful information about the hotel, setting a welcoming tone. We opted for the duplex family room, which was spacious and comfortable. However, the lighting in the ground floor bathroom and cupboard left something to be desired. Additionally, the paint job in the room wasn't the best, and the blinds allowed too much light in the mornings. Despite these minor issues, the staff's responsiveness was impressive. When I called about the fridge not being stocked, they promptly refilled it and even brought chocolates for the kids, which was a thoughtful touch. Navigating the expansive resort required some walking, but the staff readily offered golf cart rides to get around. The breakfast spread was impressive, offering a variety of options to suit everyone's tastes. The poolside service was exceptional, with staff offering eyeglass cleaning, cold towels, and refreshing drinks at regular intervals. These small gestures added to the overall enjoyment of our stay. Overall, while there were some minor shortcomings, the exceptional service and thoughtful touches made our stay at this hotel memorable.

Stayed in April 2024

I checked in around 3 pm and i asked for a late check out The day after the receptionist told me no we cant even that, you’re checked in it was at 3 pm , i told him it should be at 12 but im late so its a late checked in He was so unprofessional with his answer

Excellent service

Stayed in April 2024

Bad smell when u enter the hotel I believe it is coming from out side , I smell it when I was driving around

Very nice and comfortable hotel and the staff are so friendly,the breakfast was very good

Stayed in April 2024

Everything was perfect

Everything, the staff was great, the hotel was perfect, the facilities are impressive and good

Stayed in April 2024

Everything was perfect

We loved the atmosphere, the service of the staff and the facilities

Stayed in April 2024

The spa. The pools z the rooms

Stayed in April 2024

too many mosquitos, even inside the room! despite putting anti mosquitos measures from second day onwards, it was uncomfortable in the nights.

amazing location, plain and simple!

Stayed in April 2024

Not enough adults only pools and areas

Location Interior design Staff

Stayed in April 2024

he only thing that was a little acuard was when we left the hotel and they put my luggage in a metal detector, told me that my bag was sounding, and asked if I '''accidentally'' took a towel or a bathrobe. I told him that none of that happened but if he wanted he could check the bags, he told me no don't worry, but that left us with a bad taste. Im sure they had better ways to check if the guest took something from the room,

The hotel was really nice, the Dead Sea experience was amazing, The restaurant excellent. the breakfast was amazing

Stayed in March 2024

Signs to get around the huge complex could be better and the Dead Sea beach area isn’t as nice as I’d expected.

Really lovely staff, great rooms and incredible breakfast. Lovely heated pool for adults only too.

Stayed in March 2024