Courtesy bus not made up for people with big luggage , limited dining experience

Very classy, old time atmosphere, clean, quiet

Stayed in April 2024

Nothing. The stay was very enjoyable

People at the front desk very helpful, friendly and taking care for every single detail. Location is perfect to visit the Shrines and enjoy the walking paths and the bar at the hotel is the perfect place to enjoy an evening drink. We can only recommend it.

Stayed in April 2024

main building needs major improvements and updates while honoring its history. restaurant menus lack variety and are exceedingly overpriced. the bakery is overrated, imo

most of the reception staff were extremely nice.

Stayed in April 2024

I never like a shower in a bath that you have to step into the bath to get into. The onsite bar was very expensive.

The food was top standard. Our room was newly renovated, was very large and comfortable, and had a beautiful view. The staff were all very attentive and professional.

Stayed in February 2024

Not particular one.

Beautiful location to visit Toshogu shrine and other parts of Nikko. Although it's historical hotel with rich stories over 150 years, the room we stayed was annex which is recently renovated keeping its original ambience but functional modern equipement. Ceiling height is quite high and room is quite spacious. Hospitality and service quality is guaranteed with convenient location, 10mn from Tobu Nikko station by either taxi or hotel shuttle bus. Since they have 3 hotels in Nikko area, I would try another 2 equipped Onsen, hot spring, probably Chuzenji one located lake sure.

Stayed in March 2024

Food is expensive.

Very Well maintained for a very old building. Heating in winter is excellent.

Stayed in March 2024

Service. And location.

Stayed in February 2024

We wouldn’t change anything!

This is a charming hotel with a fascinating history. It feels very special to be in residence. The room was very spacious, with older style but extremely comfortable furnishings. The view was superb from our window, and it’s right next door to the wonderful temple complex. The face lotions supplied were lovely. Dinner was delicious and beautifully presented French food, worth the fairly high price tag.

Stayed in February 2024

I would say that as it is an old hotel, there are definitely some repairs needed to bring it back up to standard. Little things like cracked plaster peeling from the roof etc. and just that "worn" look of the hotel. Didn't bother me that much but you just notice it everywhere within the hotel...

Location was great, and reading about the history of the hotel was fascinating. They even have a little display building of the history. Staff are excellent and breakfast was lovely.

Stayed in January 2024

Overpriced food.

History and location

Stayed in January 2024

I love the style of hotel Japanese vintage. They concerns the things we requested that I appreciate. I didn’t eat beef they rearranged the meal without beef.

Stayed in January 2024

The price of the food at the dining room. The waitress was not familiar with the menu and didn’t speak Japanese very well.

I loved the view from the room! The staff was very polite and kind. The room was spacious with a bathtub and a heat pump. I’m sure you will find it very special if you are a classic hotel fan.

Stayed in January 2024

Bathroom was dated, and the amenities were old. It took 20 minutes for the water in the shower to warm up. The station to hotel bus was only available 3 times a day and not really convenient for catching a train. The location is on top of a hill and for those who have mobility issues or are not driving might find it hard to climb every day. Although the history is great and all... not sure I would come again if I'm visiting Nikko.

Location.

Stayed in December 2023

Bit dated

Great location for the shrines and bridge

Stayed in December 2023

There are areas throughout the property that are clearly in desperate need of renovation. I stayed in one of the older rooms in the hotel and it did feel quite dated. If you want to stay in a more modern room I would advise booking a room in one of the hotel's more recently renovated buildings. While my room was dated it was at least well maintained and everything in the room functioned properly. Outside of my room however, there are some public spaces that really need some maintenance or renovation. There are hallways where the carpet has very clearly seen better days. The decor in the dining room itself is also showing noticeable signs of degradation in some places. This hotel clearly has the potential to be a truly elegant and refined property but there are quite a few areas where the property could really benefit from some renovation.

The food at the hotel restaurant is absolutely top-notch. The dinner and breakfast that I had at the hotel were both excellent. The dinner in particular really stood out as the food was delicious and the presentation of the dishes was elegant. I would say it is worth at least a short stay at this hotel just to experience the wonderful food on offer. The hotel itself is in a convenient location as it is only a short walk away from the major tourist attractions in Nikko. My room was very large and it was also quiet and comfortable at night. The staff were friendly and polite.

Stayed in October 2023

Staff very friendly and helpful

Stayed in October 2023

The entrance to the hotel requires you to climb up a hill. Could be challenging to older people. The entire interior is covered in wall to wall carpeting - this made the air a bit stuffy. The AC was a bit of a nightmare. At night it gives quite a light show and it was a bit noisy. Never cold enough but sometimes freezing. It required a lot of handling with the user of Google translate camera. Not enough power outlets. Breakfast was lovely but pretty basic and outrageously expensive for Japan.

The room was huge and the view was perfect. It's a really nice historical hotel. The staff were extremely helpful and kind. We each got a free bottle of mineral water every day.

Stayed in September 2023

Food

Location and view

Stayed in July 2023

Too old facilities aren't enough having a good sleep. But I understand it means long history of this hotel.

Breakfast time is best experience. If you stay here, I definitly recommand to have breakfast. You can feel you are V.I.P and time slip in the early 1900s.

Stayed in July 2023

Could do with some maintenance.

The Nikko Kanaya Hotel has a good location if you want to visit the world heritage site. A bus stops on the street a 100 meter down hill from the front door if you want to do something else, like a hike from Ryuzu falls to Yumoto Onsen - highly recommended.

Stayed in July 2023

Property is well situated and 5 minutes walk to the park.

Stayed in June 2023

Just because it's a heritage hotel in Japan, the interior design is a bit out-of-date.

Serves a perfect breakfast with Noritake bone china set, the vintage atmosphere is also a big plus.

Stayed in May 2023

Very old style hotel.

Stayed in May 2023

Property in need of an upgrade!

Staff were exceptional, good sized room & property had a very interesting past!

Stayed in May 2023